AMSC Supervisor Development Course 1-250- C70
MODULE 4 – Supervising a Diverse Workforce
1) What is the meaning of diversity management?
Listening and showing empathy by shifting your frame of reference
Providing opportunity for all employees to maximize their potential
Acting on valid feedback to change dysfunctional behaviors
Articulating how diversity will help contribute to the organization’s success
2) Ignoring diversity can cause:
A reduction in unhealthy tensions
Increased employee communication and productivity
Complaints and legal issues
The U.S. Army to become more attractive to potential recruits or applicants
3) Shifting the frame of reference refers to:
Holding employees accountable
Putting yourself in someone else’s position
Adopting an attitude of humility and openness
Being sympathetic
4) When it comes to dealing with conflict, what are some of the common mistakes to avoid?
Attacking another’s character, allowing time to cool off, and addressing it in a personal manner
Making assumptions, avoiding the problem, and taking it personal
Addressing it in a personal manner, unethical behavior, and poor interpersonal skills
Unethical behavior, poor interpersonal skills, and avoiding the problem
5) What is the first step a supervisor should take in response to a harassment complaint?
Interview others who could reasonably have relevant information
Interview the employee who filed a complaint or grievance
Interview the alleged harasser
Take steps to ensure the alleged harassment does not continue
, AMSC Supervisor Development Course 1-250- C70
MODULE 4 – Supervising a Diverse Workforce
6) Which of the following explains the concept of a hostile work environment?
It is a form of exploitation that can occur in the workplace or in an academic setting where the
employee is expected to submit to the employer’s sexual advances and will pay some sort of price if he
or she fails to do so.
It is a work environment made intolerable to a reasonable person by the frequency, severity
or pervasiveness of objectionable words, actions or materials.
Identifies illegal activity in the workplace to bring an action on behalf of the government against
a person or company that may be defrauding the government.
Where rejection of a sexual advance or request for sexual favors results in a tangible
employment detriment, a loss of a job.
7) What is the definition of Sexual Harassment?
Verbal abuse, or work interference sabotage which prevents work from getting done
Offensive conduct which is threatening, humiliating, or intimidating
The effect of creating an intimidating, hostile, or offensive working environment
Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct
of a sexual nature
8) What is reasonable accommodation?
A specific accommodation that causes significant difficulty or expense for an organization
A change in the work environment or in normal work processes that enables an individual
with a disability to have equal employment opportunities
A law prohibiting discrimination on the basis of disability in employment, public
accommodations, etc.
Techniques and methods to resolve disputed issues informally, including, facilitation, mediation,
fact-finding, or any combination thereof
9) Which of the following would NOT be considered an example of an appropriate reasonable
accommodation?
Making the workplace readily accessible and usable by people with disabilities
Providing a sign interpreter for an interview
Removing physical barriers Lowering performance expectations
MODULE 4 – Supervising a Diverse Workforce
1) What is the meaning of diversity management?
Listening and showing empathy by shifting your frame of reference
Providing opportunity for all employees to maximize their potential
Acting on valid feedback to change dysfunctional behaviors
Articulating how diversity will help contribute to the organization’s success
2) Ignoring diversity can cause:
A reduction in unhealthy tensions
Increased employee communication and productivity
Complaints and legal issues
The U.S. Army to become more attractive to potential recruits or applicants
3) Shifting the frame of reference refers to:
Holding employees accountable
Putting yourself in someone else’s position
Adopting an attitude of humility and openness
Being sympathetic
4) When it comes to dealing with conflict, what are some of the common mistakes to avoid?
Attacking another’s character, allowing time to cool off, and addressing it in a personal manner
Making assumptions, avoiding the problem, and taking it personal
Addressing it in a personal manner, unethical behavior, and poor interpersonal skills
Unethical behavior, poor interpersonal skills, and avoiding the problem
5) What is the first step a supervisor should take in response to a harassment complaint?
Interview others who could reasonably have relevant information
Interview the employee who filed a complaint or grievance
Interview the alleged harasser
Take steps to ensure the alleged harassment does not continue
, AMSC Supervisor Development Course 1-250- C70
MODULE 4 – Supervising a Diverse Workforce
6) Which of the following explains the concept of a hostile work environment?
It is a form of exploitation that can occur in the workplace or in an academic setting where the
employee is expected to submit to the employer’s sexual advances and will pay some sort of price if he
or she fails to do so.
It is a work environment made intolerable to a reasonable person by the frequency, severity
or pervasiveness of objectionable words, actions or materials.
Identifies illegal activity in the workplace to bring an action on behalf of the government against
a person or company that may be defrauding the government.
Where rejection of a sexual advance or request for sexual favors results in a tangible
employment detriment, a loss of a job.
7) What is the definition of Sexual Harassment?
Verbal abuse, or work interference sabotage which prevents work from getting done
Offensive conduct which is threatening, humiliating, or intimidating
The effect of creating an intimidating, hostile, or offensive working environment
Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct
of a sexual nature
8) What is reasonable accommodation?
A specific accommodation that causes significant difficulty or expense for an organization
A change in the work environment or in normal work processes that enables an individual
with a disability to have equal employment opportunities
A law prohibiting discrimination on the basis of disability in employment, public
accommodations, etc.
Techniques and methods to resolve disputed issues informally, including, facilitation, mediation,
fact-finding, or any combination thereof
9) Which of the following would NOT be considered an example of an appropriate reasonable
accommodation?
Making the workplace readily accessible and usable by people with disabilities
Providing a sign interpreter for an interview
Removing physical barriers Lowering performance expectations
