Ch01
Student: ___________________________________________________________________________
1. Examples of training at US Airways, Starbucks, Boston Pizza and Seattle City Light discussed in Chapter
One demonstrate the role of training in:
A. reducing turnover.
B. meeting safety requirements.
C. raising morale.
D. gaining a competitive advantage.
2. Continuous learning:
A. refers to a seamless training that doesn't allow learners to break away from the training session.
B requires employees to understand the entire work system including the relationships among their jobs,
. their work units, and the company.
C. uses an instructional design process to ensure training effectiveness.
D. refers only to off-site training.
3. Traditionally, the category of training emphasized by the most companies is:
A. basic and advanced skills.
B. orientation.
C. safety.
D. legally-mandated.
4. Which of the following is not one of the job-related competencies critical for successful job performance?
A. innovation
B. knowledge
C. skills
D. behaviors
5. _____ is linked to strategic goals and objectives and benchmarks its training programs against those of
other companies.
A. Total Quality Management training
B. Continuous learning
C. High-leverage training
D. Six Sigma training
6. In the training design process, selection of training methods is the _____ step.
A. first
B. third
C. final
D. next to final
,7. Person and task analysis are part of which step of the training design process?
A. ensuring transfer of training
B. developing an evaluation plan
C. conducting needs assessment
D. monitoring and evaluating the program
8. At what point in the training design process should selection of training methods occur? Directly following:
A. development of an evaluation plan.
B. needs assessment.
C. ensuring transfer of training.
D. development of learning objectives.
9. The acronym ADDIE is most closely associated with:
A. high-leverage training.
B. ISD.
C. intellectual capital.
D. Six Sigma.
10. Which of the following is not a force discussed by Noe as influencing the workplace and training?
A. new laws regulating allocation of training funds in the US
B. economic cycles
C. new technology
D. high-performance work systems
11. The process of moving jobs from the United States to other locations in the world is called:
A. outsourcing.
B. globalization.
C. offshoring.
D. virtual teams.
12. Noe argues that all but which of the following are reasons offshoring is occurring.
A. U.S. visa laws allow foreign worker in the U.S. for seven years
B. the U.S. graduates fewer U.S. born engineers than China and Japan
C. more talented employees may be available outside the U.S.
D. some countries provide substantial incentives for workers to work in the U.S.
13. All of the following except _____ capital are examples of intangible assets.
A. creative
B. intellectual
C. customer
D. social
,14. According to a survey of 50,000 employees, _____ percent have high levels of engagement.
A. 11
B. 31
C. 51
D. 71
15. _____ is not one of the arguments for why greater diversity can help a company gain a competitive
advantage.
A. Creativity
B. Flexibility
C. Lower training costs
D. Problem solving
16. _____ refers to attracting, retaining, developing, and motivating highly skilled employees and managers.
A. Diversity management
B. Social capital
C. Human resource management
D. Talent management
17. Companies report the most important talent management challenge they face is:
A. identifying and training employees with managerial talent.
B. getting more women and minorities into the company.
C. developing programs to retain older workers.
D. obtaining enough new workers with required skills.
18. _____ involve(s) measuring progress with data, designing methods and processes to meet internal and
external customers and promoting cooperation with vendors, suppliers and customers.
A. ISO 9000
B. TQM
C. Quality Circles
D. ISO 100-15
19. Which of the following categories in the Malcolm Baldrige Award is most closely related to training and
development?
A. strategic planning
B. measurement, analysis and knowledge management
C. work force focus
D. customer and market focus
20. _____ is a set of standards regarding how to establish quality standards and how to document work
processes.
A. Six Sigma
B. TQM
C. The Malcolm Baldrige award
D. ISO 9000
, 21. Trainers with titles including Champions, Black Belts and Green Belts are associated with:
A. Six Sigma.
B. ISO 9000.
C. Crosby/Deming Quality.
D. ISO 10015.
22. The Bureau of Labor Statistics estimates that _____ percent of the workforce consists of alternative work
arrangements such as independent contractors.
A. 5
B. 11
C. 19
D. 25
23. _____ are teams separated by time, culture, organizational boundaries and that rely on technology.
A. Quality circles
B. High performance work teams
C. Virtual teams
D. Six Sigma teams
24. According to the 2008 ASTD State of the Industry Report, _____ is spent of training per employee.
A. $250
B. $600
C. $1100
D. $1900
25. According to the 2008 ASTD State of the Industry Report, _____ is the percentage of dollars spent on
training and development as a percentage of payroll.
A. 12
B. 8
C. 6
D. 2
26. According to the 2004 ASTD Competency Model, which of the following is not one of the four roles of a
training professional?
A. change agent
B. project manager
C. business partner
D. professional specialist
27. Transfer of training refers to successful application of material learned in training to the job.
True False
28. Noe argues in Chapter One that human resources are the most important resource a company uses to gain a
competitive advantage.
True False
Student: ___________________________________________________________________________
1. Examples of training at US Airways, Starbucks, Boston Pizza and Seattle City Light discussed in Chapter
One demonstrate the role of training in:
A. reducing turnover.
B. meeting safety requirements.
C. raising morale.
D. gaining a competitive advantage.
2. Continuous learning:
A. refers to a seamless training that doesn't allow learners to break away from the training session.
B requires employees to understand the entire work system including the relationships among their jobs,
. their work units, and the company.
C. uses an instructional design process to ensure training effectiveness.
D. refers only to off-site training.
3. Traditionally, the category of training emphasized by the most companies is:
A. basic and advanced skills.
B. orientation.
C. safety.
D. legally-mandated.
4. Which of the following is not one of the job-related competencies critical for successful job performance?
A. innovation
B. knowledge
C. skills
D. behaviors
5. _____ is linked to strategic goals and objectives and benchmarks its training programs against those of
other companies.
A. Total Quality Management training
B. Continuous learning
C. High-leverage training
D. Six Sigma training
6. In the training design process, selection of training methods is the _____ step.
A. first
B. third
C. final
D. next to final
,7. Person and task analysis are part of which step of the training design process?
A. ensuring transfer of training
B. developing an evaluation plan
C. conducting needs assessment
D. monitoring and evaluating the program
8. At what point in the training design process should selection of training methods occur? Directly following:
A. development of an evaluation plan.
B. needs assessment.
C. ensuring transfer of training.
D. development of learning objectives.
9. The acronym ADDIE is most closely associated with:
A. high-leverage training.
B. ISD.
C. intellectual capital.
D. Six Sigma.
10. Which of the following is not a force discussed by Noe as influencing the workplace and training?
A. new laws regulating allocation of training funds in the US
B. economic cycles
C. new technology
D. high-performance work systems
11. The process of moving jobs from the United States to other locations in the world is called:
A. outsourcing.
B. globalization.
C. offshoring.
D. virtual teams.
12. Noe argues that all but which of the following are reasons offshoring is occurring.
A. U.S. visa laws allow foreign worker in the U.S. for seven years
B. the U.S. graduates fewer U.S. born engineers than China and Japan
C. more talented employees may be available outside the U.S.
D. some countries provide substantial incentives for workers to work in the U.S.
13. All of the following except _____ capital are examples of intangible assets.
A. creative
B. intellectual
C. customer
D. social
,14. According to a survey of 50,000 employees, _____ percent have high levels of engagement.
A. 11
B. 31
C. 51
D. 71
15. _____ is not one of the arguments for why greater diversity can help a company gain a competitive
advantage.
A. Creativity
B. Flexibility
C. Lower training costs
D. Problem solving
16. _____ refers to attracting, retaining, developing, and motivating highly skilled employees and managers.
A. Diversity management
B. Social capital
C. Human resource management
D. Talent management
17. Companies report the most important talent management challenge they face is:
A. identifying and training employees with managerial talent.
B. getting more women and minorities into the company.
C. developing programs to retain older workers.
D. obtaining enough new workers with required skills.
18. _____ involve(s) measuring progress with data, designing methods and processes to meet internal and
external customers and promoting cooperation with vendors, suppliers and customers.
A. ISO 9000
B. TQM
C. Quality Circles
D. ISO 100-15
19. Which of the following categories in the Malcolm Baldrige Award is most closely related to training and
development?
A. strategic planning
B. measurement, analysis and knowledge management
C. work force focus
D. customer and market focus
20. _____ is a set of standards regarding how to establish quality standards and how to document work
processes.
A. Six Sigma
B. TQM
C. The Malcolm Baldrige award
D. ISO 9000
, 21. Trainers with titles including Champions, Black Belts and Green Belts are associated with:
A. Six Sigma.
B. ISO 9000.
C. Crosby/Deming Quality.
D. ISO 10015.
22. The Bureau of Labor Statistics estimates that _____ percent of the workforce consists of alternative work
arrangements such as independent contractors.
A. 5
B. 11
C. 19
D. 25
23. _____ are teams separated by time, culture, organizational boundaries and that rely on technology.
A. Quality circles
B. High performance work teams
C. Virtual teams
D. Six Sigma teams
24. According to the 2008 ASTD State of the Industry Report, _____ is spent of training per employee.
A. $250
B. $600
C. $1100
D. $1900
25. According to the 2008 ASTD State of the Industry Report, _____ is the percentage of dollars spent on
training and development as a percentage of payroll.
A. 12
B. 8
C. 6
D. 2
26. According to the 2004 ASTD Competency Model, which of the following is not one of the four roles of a
training professional?
A. change agent
B. project manager
C. business partner
D. professional specialist
27. Transfer of training refers to successful application of material learned in training to the job.
True False
28. Noe argues in Chapter One that human resources are the most important resource a company uses to gain a
competitive advantage.
True False
