chapter 01
Student: ___________________________________________________________________________
1. Skilful interpersonal communication is becoming increasingly important competence
in the workplace.
True False
2. Those who are not able to communicate well with customers can help increase
positive customer recommendations and referrals.
True False
3. Interpersonal communication is primarily concerned with relationships between
people.
True False
4. Communication climate does not concern participation in decision making, it only
focuses on relationships.
True False
5. Trust developed between individuals in organisations has no implications on the
organisation.
True False
6. The work-related communication that a business does with people and groups outside
the company is external-operational communication.
True False
,7. Because personal communication interferes with work, it should be prohibited in the
workplace.
True False
8. Intrapersonal communication is considered a process.
True False
9. A positive self-concept is associated with an increased sense of unworthiness and
incompetence.
True False
10. A poor self-image can affect career success.
True False
11. Which of the following is not used by an individual to draw conclusions based on
unconscious and stereotyped perspectives?
A. Documentation
B. Personal attitudes
C. Beliefs
D. Values
E. Association rules
12. All of the flowing are examples of personal learning styles except for one. Which one
does not illustrate a learning style?
A. Visual thinking
B. Verbal thinking
C. Tactile thinking
D. Reflective thinking
E. Judgmental thinking
,13. Scarnati (1998) recommends that to improve listening, one needs to:
A. be observant to nonverbal messages.
B. be impatient.
C. not extend empathy.
D. not summarise to recapitulate.
E. interrupt with many questions.
14. What is an essential space in conversations?
A. Lots of talking
B. Silence
C. Indigenous world
D. Solutions
E. Internal-external communication
15. What can occur between people in conversations when there is ineffective listening?
A. Enhanced personal relations
B. Non-verbal communication
C. Misunderstanding
D. Quality communication
E. Gossip and rumors
16. Which statement below is most likely to be true of the communication in an
organisation?
A. The smaller the organisation, the more communicating it will do.
B. The more stable the organisation's industry, the more the employees will need to
improvise when communicating.
C. The simpler the organisation's operations, the less communication it will need to
perform.
D. The more geographically dispersed the members are, the less communicating they
will do.
E. The more relaxed the organisation's culture, the more effective its communication.
, 17. What is concerned with how people value or approve of themselves?
A. Commitment
B. Relationship
C. Personal histories and values
D. Style
E. Self-esteem
18. Which of the following is not a listening style that people adopt depending on the
requirements of the situation?
A. People-oriented listening
B. Action listening
C. Content listening
D. Assertive listening
E. Time listening
19. Which of the following is usually not a good strategy for solving a communication
problem?
A. Deciding on your communication purpose
B. Analysing the audience
C. Designing the message
D. Choosing the channel for the message
E. Sending the message immediately after recognising there is a communication need
20. When two people using the same word think that they agree on its meaning, but
actually do not, they are experiencing the communication problem known as:
A. interpersonal relationship building.
B. bypassing.
C. heuristics.
D. masking.
E. trusting.
Student: ___________________________________________________________________________
1. Skilful interpersonal communication is becoming increasingly important competence
in the workplace.
True False
2. Those who are not able to communicate well with customers can help increase
positive customer recommendations and referrals.
True False
3. Interpersonal communication is primarily concerned with relationships between
people.
True False
4. Communication climate does not concern participation in decision making, it only
focuses on relationships.
True False
5. Trust developed between individuals in organisations has no implications on the
organisation.
True False
6. The work-related communication that a business does with people and groups outside
the company is external-operational communication.
True False
,7. Because personal communication interferes with work, it should be prohibited in the
workplace.
True False
8. Intrapersonal communication is considered a process.
True False
9. A positive self-concept is associated with an increased sense of unworthiness and
incompetence.
True False
10. A poor self-image can affect career success.
True False
11. Which of the following is not used by an individual to draw conclusions based on
unconscious and stereotyped perspectives?
A. Documentation
B. Personal attitudes
C. Beliefs
D. Values
E. Association rules
12. All of the flowing are examples of personal learning styles except for one. Which one
does not illustrate a learning style?
A. Visual thinking
B. Verbal thinking
C. Tactile thinking
D. Reflective thinking
E. Judgmental thinking
,13. Scarnati (1998) recommends that to improve listening, one needs to:
A. be observant to nonverbal messages.
B. be impatient.
C. not extend empathy.
D. not summarise to recapitulate.
E. interrupt with many questions.
14. What is an essential space in conversations?
A. Lots of talking
B. Silence
C. Indigenous world
D. Solutions
E. Internal-external communication
15. What can occur between people in conversations when there is ineffective listening?
A. Enhanced personal relations
B. Non-verbal communication
C. Misunderstanding
D. Quality communication
E. Gossip and rumors
16. Which statement below is most likely to be true of the communication in an
organisation?
A. The smaller the organisation, the more communicating it will do.
B. The more stable the organisation's industry, the more the employees will need to
improvise when communicating.
C. The simpler the organisation's operations, the less communication it will need to
perform.
D. The more geographically dispersed the members are, the less communicating they
will do.
E. The more relaxed the organisation's culture, the more effective its communication.
, 17. What is concerned with how people value or approve of themselves?
A. Commitment
B. Relationship
C. Personal histories and values
D. Style
E. Self-esteem
18. Which of the following is not a listening style that people adopt depending on the
requirements of the situation?
A. People-oriented listening
B. Action listening
C. Content listening
D. Assertive listening
E. Time listening
19. Which of the following is usually not a good strategy for solving a communication
problem?
A. Deciding on your communication purpose
B. Analysing the audience
C. Designing the message
D. Choosing the channel for the message
E. Sending the message immediately after recognising there is a communication need
20. When two people using the same word think that they agree on its meaning, but
actually do not, they are experiencing the communication problem known as:
A. interpersonal relationship building.
B. bypassing.
C. heuristics.
D. masking.
E. trusting.
