Test Bank for Strategies for Technical
Communication in the Workplace, 4th Edition,
Laura J. Gurak, John M. Lannon
, CHAPTER 1. Technical Communication: Global, Collaborative, and Digital
True/False Questions
1. Technical communication helps us interact with technology in our daily
lives.
2. An effective way to manage team conflicts is to listen passively.
3. Technical documents are typically written by teams.
4. All documents are at least partly persuasive.
5. Technical communication does not include digital media such as blogs,
apps, and wikis.
6. A collaborative document should be written in a style that emphasizes the
different voices of the individual writers.
7. The definition of technical communication is any communication that
provides complex information for technical experts; it is not intended for
broader audiences.
8. Paying attention to “face saving” is key to working across cultures.
Fill-in-the-blank Questions
9. The oldest form of virtual collaboration, takes place when
multiple callers meet by telephone.
10. involves making a document more precise and readable at the
word and sentence level.
11. To outline a work schedule, team member responsibilities, and other components of a
project, fill out a .
12. The three purposes of technical documents are to ,
, and .
1
.
Communication in the Workplace, 4th Edition,
Laura J. Gurak, John M. Lannon
, CHAPTER 1. Technical Communication: Global, Collaborative, and Digital
True/False Questions
1. Technical communication helps us interact with technology in our daily
lives.
2. An effective way to manage team conflicts is to listen passively.
3. Technical documents are typically written by teams.
4. All documents are at least partly persuasive.
5. Technical communication does not include digital media such as blogs,
apps, and wikis.
6. A collaborative document should be written in a style that emphasizes the
different voices of the individual writers.
7. The definition of technical communication is any communication that
provides complex information for technical experts; it is not intended for
broader audiences.
8. Paying attention to “face saving” is key to working across cultures.
Fill-in-the-blank Questions
9. The oldest form of virtual collaboration, takes place when
multiple callers meet by telephone.
10. involves making a document more precise and readable at the
word and sentence level.
11. To outline a work schedule, team member responsibilities, and other components of a
project, fill out a .
12. The three purposes of technical documents are to ,
, and .
1
.
