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College notes Business Process Management - People

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This summary contains all information about the Business Process Management (people) lectures of Fontys University of Applied Sciences. Lecture 1 to 3.

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January 16, 2022
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Lecture 1 – Safety, Health and Wellbeing

Just imagine
- You are a consultant for shell
- Shell calls you while you are driving
- You are calling handsfree

Later that day:
- Shell lets you know: you lost the assignment as a consultant.

Why?

Why ‘’Safety, Health and Employee wellbeing’’?
Good safety, health and wellbeing practices contribute to:
- Employee morale
- Lower levels of stress
- Compliancy to legislation
- Greater commitment to the organization’s goals & objectives

Increased awareness of Good safety, health and wellbeing practices. Why?
Considerable costs associated with accident and unsafe working behaviors.

3 domains of wellbeing
- Physical
o Biological & physical needs; safety
- Mental
o Security; esteem; cognitive needs; aesthetics; self-actualization;
transcendence
- Social
o Belongingness & love

, To create a ‘’safety culture’’
Safety culture
safety culture is a subset or organizational culture, which is thought to affect
employee attitudes and behavior in relation to an organization’s on-going
health and safety performance.

Management has a crucial role in promoting and demonstrating a positive
organizational safety culture. How?
- Clear definition of the culture that is desired and what is required of
everyone to achieve it
- Setting realistic and achievable goals
- Good knowledge and understanding of health and safety throughout the
organization
- Visible leadership and commitment from all levels in the organization

How to create a safety culture
1. Define safety and set goals
2. Empower employees to make safety a priority
3. Make safety more than just a slogan

Why accidents occur?
Besides the moral obligation to provide a safe place of work for the employees,
there is also an economic incentive to minimize the likelihood of accidents.

Private industry employers reported 2.8 million non-fatal workplace injuries
and illnesses in 2019 (USA).

2018 serious non-fatal workplace injuries amounted to nearly 60 billion per
year.

Indirect costs of accidents
1. Safety administration costs
2. Legal costs
3. Cost of time assisting the injured employee
4. Replacement costs
5. Training replacement workers
6. Damage to plants and machinery
7. Increase in insurance premiums
8. Low morale amongst employees increased absenteeism

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