Business English 3 – 5/01/2021
Business English 3
Inhoudsopgave
Introduction................................................................................................................................ 4
1. Topicalities....................................................................................................................... 4
1.1. Zaventem: ................................................................................................................ 4
1.2. Texaco: ..................................................................................................................... 4
1.3. 9/11: ......................................................................................................................... 5
1.4. Coronavirus: ............................................................................................................. 5
1.5. ISIS in Vienna: ........................................................................................................... 5
1.6. Charlie Hebdo: ......................................................................................................... 6
1.7. Burn a Koran: ........................................................................................................... 6
1.8. Pukkelpop:................................................................................................................ 7
1.9. Terrorist attack in Vienna ........................................................................................ 7
1.10. Pepsi: .................................................................................................................... 7
1.11. Boeing 737 Max: ................................................................................................... 8
1.12. Strom in Genoa..................................................................................................... 8
2. Grammar errors ............................................................................................................... 9
1. Unit 9 – Raising finance .................................................................................................... 10
1.1. Starting up ................................................................................................................. 10
1.2. Vocabulary: Financial terms ...................................................................................... 12
1.3. Listening: ways to raise money ................................................................................. 13
1.4. Reading: finding finance ............................................................................................ 13
1.5. Idioms: ....................................................................................................................... 14
1.6. Language review: Dependent prepositions ............................................................... 14
1.7. Case study: Words ..................................................................................................... 14
2. Unit 10: Customer service (= Klantendienst) ................................................................... 15
2.1. Educational institutions: ............................................................................................ 15
2.2. Vocabulary: ................................................................................................................ 15
2.3. Complaints: (klachten) ............................................................................................... 16
2.4. Idioms: ....................................................................................................................... 16
2.5. Expressions: ............................................................................................................... 16
2.6. Listening: customer service (Klantendienst) ............................................................. 17
2.7. Reading: Changing customers service ....................................................................... 17
2.8. Idioms: ....................................................................................................................... 17
1
, Business English 3 – 5/01/2021
2.9. Vocabulary: ................................................................................................................ 18
2.10. Extra vocabulary:.................................................................................................... 19
2.11. Language review: gerunds (niet kennen) .............................................................. 21
2.12. Meanings:............................................................................................................... 21
2.13. Guidelines for improving customer service: .......................................................... 22
2.14. Case study: Words ................................................................................................. 22
2.15. Vocabulary: Customers service .............................................................................. 23
2.16. Vocabulary: Extra ................................................................................................... 23
2.17. Report writing ........................................................................................................ 24
2.18. Useful language:..................................................................................................... 24
3. Unit 11 – crisis management............................................................................................ 26
3.1. Starting up: 10 key steps for companies in crisis ...................................................... 26
3.2. Examples of crises:..................................................................................................... 26
3.3. The word crisis: .......................................................................................................... 27
3.4. Vocabulary: handling crises ....................................................................................... 27
3.5. Expressions: ............................................................................................................... 28
3.6. Listening: dealing with crises ..................................................................................... 28
3.7. Reading: Dealing with crises ...................................................................................... 29
3.8. Vocabulary: ................................................................................................................ 29
3.9. Language review: conditionals .................................................................................. 31
3.10. Match sentences to headings: ............................................................................... 31
3.11. Vocabulary: ............................................................................................................ 32
3.12. Skills: answering and asking difficult questions (neutral and aggressive) ............. 32
3.13. Interviewers & Interviewees: Questions & dealings ............................................. 33
3.14. Case study: words .................................................................................................. 34
3.15. Storytelling: ............................................................................................................ 35
4. Unit 12 – mergers and acquisitions .................................................................................. 38
4.1. Vocabulary: business brief......................................................................................... 38
4.2. Starting up: ................................................................................................................ 40
4.3. Vocabulary: describing mergers and acquisitions ..................................................... 40
4.4. To know: merger and acquisitions ............................................................................ 41
4.5. Listening: making acquisitions ................................................................................... 41
4.6. Reading: acquiring a green business ......................................................................... 42
4.7. Reading: expressions that describe one company being taken over by another
company ............................................................................................................................... 42
4.8. Reading: words .......................................................................................................... 43
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, Business English 3 – 5/01/2021
4.9. Vocabulary: green targets ......................................................................................... 43
4.10. Language review: prediction and probability ........................................................ 44
4.11. Skills: Making a presentation ................................................................................. 45
4.12. Vocabulary: (winkels / gebouwen) ........................................................................ 45
4.13. Useful language:..................................................................................................... 45
4.14. Case study: words .................................................................................................. 46
5. De tijden: .......................................................................................................................... 49
3
, Business English 3 – 5/01/2021
Business English 3
Introduction
1. Topicalities
You will get a short written task on topicalities
- BBC (World)
- CNN
- The New York Times
- The Economist
Topics
- Social
- Political
- Health
- Sports
- Foreign
- Domestic
1.1. Zaventem:
On the 22th of March, 2016 there was a terror attack at the Zaventem Airport and
the Central Station of Brussels. 32 civilians were killed and more than 300 people
were injured. After the attack, the airport was 2 weeks closed to reorganise and took
safety measurements.
Afterwards, there was a lot of security and military in Belgium. The terror level was
four and as a result, military was patrolling in train stations and shopping streets.
A crisis management team was set up to follow up the situation and to take
measurements. There will also be a cooperation between the police, the hospitals, ...
Belgium will actively participate in the global anti-terrorism strategy. A national
emergency plan to deal with a terrorist attack is made.
1.2. Texaco:
Six of Texaco's African-American employees sued the company for racial
discrimination. The conversations were secretly recorded. CEO Peter Biljur started off
with a public apology and admitted embarrassment.
Texaco was an independent company until its refining operations with Chevron
Corporation in 2001, but it began as the Texas Fuel Company, founded in 1902.
The executives involved were suspended (with pay but without benefits), pending
the result of the investigations.
4
Business English 3
Inhoudsopgave
Introduction................................................................................................................................ 4
1. Topicalities....................................................................................................................... 4
1.1. Zaventem: ................................................................................................................ 4
1.2. Texaco: ..................................................................................................................... 4
1.3. 9/11: ......................................................................................................................... 5
1.4. Coronavirus: ............................................................................................................. 5
1.5. ISIS in Vienna: ........................................................................................................... 5
1.6. Charlie Hebdo: ......................................................................................................... 6
1.7. Burn a Koran: ........................................................................................................... 6
1.8. Pukkelpop:................................................................................................................ 7
1.9. Terrorist attack in Vienna ........................................................................................ 7
1.10. Pepsi: .................................................................................................................... 7
1.11. Boeing 737 Max: ................................................................................................... 8
1.12. Strom in Genoa..................................................................................................... 8
2. Grammar errors ............................................................................................................... 9
1. Unit 9 – Raising finance .................................................................................................... 10
1.1. Starting up ................................................................................................................. 10
1.2. Vocabulary: Financial terms ...................................................................................... 12
1.3. Listening: ways to raise money ................................................................................. 13
1.4. Reading: finding finance ............................................................................................ 13
1.5. Idioms: ....................................................................................................................... 14
1.6. Language review: Dependent prepositions ............................................................... 14
1.7. Case study: Words ..................................................................................................... 14
2. Unit 10: Customer service (= Klantendienst) ................................................................... 15
2.1. Educational institutions: ............................................................................................ 15
2.2. Vocabulary: ................................................................................................................ 15
2.3. Complaints: (klachten) ............................................................................................... 16
2.4. Idioms: ....................................................................................................................... 16
2.5. Expressions: ............................................................................................................... 16
2.6. Listening: customer service (Klantendienst) ............................................................. 17
2.7. Reading: Changing customers service ....................................................................... 17
2.8. Idioms: ....................................................................................................................... 17
1
, Business English 3 – 5/01/2021
2.9. Vocabulary: ................................................................................................................ 18
2.10. Extra vocabulary:.................................................................................................... 19
2.11. Language review: gerunds (niet kennen) .............................................................. 21
2.12. Meanings:............................................................................................................... 21
2.13. Guidelines for improving customer service: .......................................................... 22
2.14. Case study: Words ................................................................................................. 22
2.15. Vocabulary: Customers service .............................................................................. 23
2.16. Vocabulary: Extra ................................................................................................... 23
2.17. Report writing ........................................................................................................ 24
2.18. Useful language:..................................................................................................... 24
3. Unit 11 – crisis management............................................................................................ 26
3.1. Starting up: 10 key steps for companies in crisis ...................................................... 26
3.2. Examples of crises:..................................................................................................... 26
3.3. The word crisis: .......................................................................................................... 27
3.4. Vocabulary: handling crises ....................................................................................... 27
3.5. Expressions: ............................................................................................................... 28
3.6. Listening: dealing with crises ..................................................................................... 28
3.7. Reading: Dealing with crises ...................................................................................... 29
3.8. Vocabulary: ................................................................................................................ 29
3.9. Language review: conditionals .................................................................................. 31
3.10. Match sentences to headings: ............................................................................... 31
3.11. Vocabulary: ............................................................................................................ 32
3.12. Skills: answering and asking difficult questions (neutral and aggressive) ............. 32
3.13. Interviewers & Interviewees: Questions & dealings ............................................. 33
3.14. Case study: words .................................................................................................. 34
3.15. Storytelling: ............................................................................................................ 35
4. Unit 12 – mergers and acquisitions .................................................................................. 38
4.1. Vocabulary: business brief......................................................................................... 38
4.2. Starting up: ................................................................................................................ 40
4.3. Vocabulary: describing mergers and acquisitions ..................................................... 40
4.4. To know: merger and acquisitions ............................................................................ 41
4.5. Listening: making acquisitions ................................................................................... 41
4.6. Reading: acquiring a green business ......................................................................... 42
4.7. Reading: expressions that describe one company being taken over by another
company ............................................................................................................................... 42
4.8. Reading: words .......................................................................................................... 43
2
, Business English 3 – 5/01/2021
4.9. Vocabulary: green targets ......................................................................................... 43
4.10. Language review: prediction and probability ........................................................ 44
4.11. Skills: Making a presentation ................................................................................. 45
4.12. Vocabulary: (winkels / gebouwen) ........................................................................ 45
4.13. Useful language:..................................................................................................... 45
4.14. Case study: words .................................................................................................. 46
5. De tijden: .......................................................................................................................... 49
3
, Business English 3 – 5/01/2021
Business English 3
Introduction
1. Topicalities
You will get a short written task on topicalities
- BBC (World)
- CNN
- The New York Times
- The Economist
Topics
- Social
- Political
- Health
- Sports
- Foreign
- Domestic
1.1. Zaventem:
On the 22th of March, 2016 there was a terror attack at the Zaventem Airport and
the Central Station of Brussels. 32 civilians were killed and more than 300 people
were injured. After the attack, the airport was 2 weeks closed to reorganise and took
safety measurements.
Afterwards, there was a lot of security and military in Belgium. The terror level was
four and as a result, military was patrolling in train stations and shopping streets.
A crisis management team was set up to follow up the situation and to take
measurements. There will also be a cooperation between the police, the hospitals, ...
Belgium will actively participate in the global anti-terrorism strategy. A national
emergency plan to deal with a terrorist attack is made.
1.2. Texaco:
Six of Texaco's African-American employees sued the company for racial
discrimination. The conversations were secretly recorded. CEO Peter Biljur started off
with a public apology and admitted embarrassment.
Texaco was an independent company until its refining operations with Chevron
Corporation in 2001, but it began as the Texas Fuel Company, founded in 1902.
The executives involved were suspended (with pay but without benefits), pending
the result of the investigations.
4
