Week 9 – Event Workforce & Culture
TUTOR: Joe Milner
Learning outcomes - From this session , you should be able to ;
● Theory - roles in the events industry
● Understand what and who make up the Event Workforce
● Underline the importance of the event manager role
● Examine factors which influence organisation and the team
● Event volunteering and motivations
-Effective planning and management of human resources is at the core of any
successful event Ensuring that an event is adequately staffed with the right people
who are appropriately trained and motivated to meet its objectives, is fundamental
to the event management process”
“Building the events team is key to the success of any event. This is because event
delivery is a complex process that requires a range of roles and activities to be
integrated and well managed for a successful event outcome”
What is the workforce?
Volunteers
-Volunteer is an individual directly scheduled and managed by the LOC workforce (Volunteers) Team
and who receive no remuneration from the LOC for his/her services
Paid Staff
-A Staff workforce member is defined as an individual contracted by /or is part of the LOC and/or
Venue Organizational Chart, directly scheduled and managed by the LOC
Contractors
-Contractor is defined as an individual employed by a separate business entity who is not directly
scheduled or managed by the LOC. Contractor organizations may have their own internal Codes of
conduct and policies, which may be more extensive or detailed than this document.
**(LOC- Local Organising Committee)**
SKILLS IN THE SECTOR:
• Events, tourism and hospitality are not homogenous sectors.
, • There is diversity of employment in a range of roles.
• There are some very highly skilled jobs in events management, for example, sound
and lighting technicians, H&S managers etc.
• However, there is a growing reliance on volunteers to facilitate more of the event
workforce – operational level.
PEOPLE AND SKILLS
When establishing your event workforce and FA Leads, you must consider the areas that will create
a success (or failure) of a workforce:
• Systems/IT
• Work organisation/structure/hierarchy?
• Rewards
• Relationships
• Training and development
• Staffing
• Leaders, managers and supervisors
Event structures:
• The organisation chart above indicates the magnitude and diversity of the team needed to
run a major sporting event such as a National or State Championships.
• Smaller events will obviously require a much smaller team, and individuals in the team may
be able to take on more than one role.
Event Structures – V Festival UK:
• Festival Structure for a Festival that used to happen in the UK over 3 days in August.
• Very clear lines of report and responsibility.
CULTURE
-Culture is a system of learned patterns of behaviour, ideas and products characteristic of a
group or society. Organisational culture can be described in terms of patterns of cross-
individual behavioural consistency within an organisation”
• So why is culture so important within events?
• Why do we need to be able to work well together?
• Why do we need a culture of trust and accountability in events?
TUTOR: Joe Milner
Learning outcomes - From this session , you should be able to ;
● Theory - roles in the events industry
● Understand what and who make up the Event Workforce
● Underline the importance of the event manager role
● Examine factors which influence organisation and the team
● Event volunteering and motivations
-Effective planning and management of human resources is at the core of any
successful event Ensuring that an event is adequately staffed with the right people
who are appropriately trained and motivated to meet its objectives, is fundamental
to the event management process”
“Building the events team is key to the success of any event. This is because event
delivery is a complex process that requires a range of roles and activities to be
integrated and well managed for a successful event outcome”
What is the workforce?
Volunteers
-Volunteer is an individual directly scheduled and managed by the LOC workforce (Volunteers) Team
and who receive no remuneration from the LOC for his/her services
Paid Staff
-A Staff workforce member is defined as an individual contracted by /or is part of the LOC and/or
Venue Organizational Chart, directly scheduled and managed by the LOC
Contractors
-Contractor is defined as an individual employed by a separate business entity who is not directly
scheduled or managed by the LOC. Contractor organizations may have their own internal Codes of
conduct and policies, which may be more extensive or detailed than this document.
**(LOC- Local Organising Committee)**
SKILLS IN THE SECTOR:
• Events, tourism and hospitality are not homogenous sectors.
, • There is diversity of employment in a range of roles.
• There are some very highly skilled jobs in events management, for example, sound
and lighting technicians, H&S managers etc.
• However, there is a growing reliance on volunteers to facilitate more of the event
workforce – operational level.
PEOPLE AND SKILLS
When establishing your event workforce and FA Leads, you must consider the areas that will create
a success (or failure) of a workforce:
• Systems/IT
• Work organisation/structure/hierarchy?
• Rewards
• Relationships
• Training and development
• Staffing
• Leaders, managers and supervisors
Event structures:
• The organisation chart above indicates the magnitude and diversity of the team needed to
run a major sporting event such as a National or State Championships.
• Smaller events will obviously require a much smaller team, and individuals in the team may
be able to take on more than one role.
Event Structures – V Festival UK:
• Festival Structure for a Festival that used to happen in the UK over 3 days in August.
• Very clear lines of report and responsibility.
CULTURE
-Culture is a system of learned patterns of behaviour, ideas and products characteristic of a
group or society. Organisational culture can be described in terms of patterns of cross-
individual behavioural consistency within an organisation”
• So why is culture so important within events?
• Why do we need to be able to work well together?
• Why do we need a culture of trust and accountability in events?
