Operations Management, 10th edition Heizer Render - tif_ch01 (1) ALL ANSWERS 100% CORRECT fully covered_ Ace on your studies

Operations and Productivity True/False 1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. Answer: TRUE Diff: 1 Topic: Global company profile Objective: LO1-1 2) Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency. Answer: FALSE Diff: 1 Topic: Global company profile Objective: no LO 3) All organizations, including service firms such as banks and hospitals, have a production function. Answer: TRUE Diff: 2 Topic: What is operations management? Objective: LO1-1 4) Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Answer: TRUE Diff: 1 Topic: What is operations management? Objective: LO1-1 5) An example of a "hidden" production function is money transfers at banks. Answer: TRUE Diff: 2 Topic: What is operations management? Objective: LO1-1 6) One reason to study operations management is to learn how people organize themselves for productive enterprise. Answer: TRUE Diff: 1 Topic: Why study OM? Objective: LO1-1 7) The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. Answer: TRUE Diff: 1 Topic: What operations managers do Objective: LO1-1 8) "How much inventory of this item should we have?" is within the critical decision area of managing quality. Answer: FALSE Diff: 1 Topic: What operations managers do Objective: LO1-1 9) In order to have a career in operations management, one must have a degree in statistics or quantitative methods. Answer: FALSE Diff: 1 Topic: What operations managers do Objective: LO1-1 10) Henry Ford is known as the Father of Scientific Management. Answer: FALSE Diff: 1 Topic: The heritage of operations management Objective: LO1-1 11) Shewhart's contributions to operations management came during the Scientific Management Era. Answer: FALSE Diff: 1 Topic: The heritage of operations management Objective: LO1-1 12) Customer interaction is often high for manufacturing processes, but low for services. Answer: FALSE Diff: 2 Topic: Operations in the service sector Objective: LO1-2 13) Productivity is more difficult to improve in the service sector. Answer: TRUE Diff: 2 Topic: The productivity challenge Objective: LO1-6 14) Manufacturing now constitutes the largest economic sector in postindustrial societies. Answer: FALSE Diff: 2 Topic: Operations in the service sector Objective: LO1-2 15) In the past half-century, while the number of people employed in manufacturing in the United States has decreased slightly, the output per worker has increased significantly. Answer: TRUE Diff: 1 Topic: Operations in the service sector Objective: LO1-2 16) A knowledge society is one that has migrated from work based on knowledge to one based on manual work. Answer: FALSE Diff: 1 Topic: The productivity challenge Objective: LO1-3 17) Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced. Answer: FALSE Diff: 1 Topic: The productivity challenge Objective: LO1-3 18) Measuring the impact of a capital acquisition on productivity is an example of multifactor productivity. Answer: FALSE Diff: 2 Topic: The productivity challenge Objective: LO1-5 19) Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. Answer: TRUE Diff: 1 Topic: Ethics and social responsibility AACSB: Ethical Reasoning Objective: no LO Multiple Choice 1) Which of the following is not one of the Ten Critical Decisions of Operations Management? A) location strategy B) human resources and job design C) managing quality D) design of goods and services E) determining the financial leverage position Answer: E Diff: 2 Topic: What operations managers do Objective: no LO 2) An operations task performed at Hard Rock Café is A) borrowing funds to build a new restaurant B) advertising changes in the restaurant menu C) calculating restaurant profit and loss D) preparing employee schedules E) all of the above Answer: D Diff: 2 Topic: Global company profile Objective: LO1-1 3) Operations management is applicable A) mostly to the service sector B) to services exclusively C) mostly to the manufacturing sector D) to all firms, whether manufacturing or service E) to the manufacturing sector exclusively Answer: D Diff: 2 Topic: What is operations management? Objective: LO1-1 4) Which of the following are the primary functions of all organizations? A) production/operations, marketing, and human resources B) marketing, human resources, and finance/accounting C) sales, quality control, and production/operations, D) marketing, production/operations, and finance/accounting E) research and development, finance/accounting, and purchasing Answer: D Diff: 2 Topic: Organizing to produce goods and services Objective: LO1-1 5) Which of the following pioneers was not making a professional impact during the Scientific Management Era? A) Frank Gilbreth B) W. Edwards Deming C) Henry L. Gantt D) Lillian Gilbreth E) Frederick W. Taylor Answer: B Diff: 2 Topic: The heritage of operations management Objective: no LO 6) Which of the following would not be an operations function in a commercial bank? A) auditing B) teller scheduling C) maintenance D) collection E) check clearing Answer: A Diff: 2 Topic: Organizing to produce goods and services Objective: LO1-1 7) The marketing function's main concern is with A) producing goods or providing services B) procuring materials, supplies, and equipment C) building and maintaining a positive image D) generating the demand for the organization's products or services E) securing monetary resources Answer: D Diff: 2 Topic: Organizing to produce goods and services Objective: LO1-1 8) Which of the following tasks within an Airline Company are related to Operations? A) Crew Scheduling B) International Monetary Exchange C) Sales D) Advertising E) Accounts Payable Answer: A Diff: 2 Topic: Organizing to produce goods and services Objective: LO1-1 9) Reasons to study Operations Management include A) studying how people organize themselves for productive enterprise B) knowing how goods and services are consumed C) understanding what human resource managers do D) learning about a costly part of the enterprise E) A and D Answer: E Diff: 2 Topic: Why study OM? Objective: LO1-1 10) Reasons to study Operations Management include learning about A) how people organize themselves for productive enterprise B) how goods and services are produced C) what operations managers do D) a costly part of the enterprise E) all of the above Answer: E Diff: 1 Topic: Why study OM? Objective: LO1-1 11) The five elements in the management process are A) plan, direct, update, lead, and supervise