Principles of safe practice in health and social care.
D.1) evaluating the significance of duty of care and complaints procedures in
promoting safe practice in a selected health and social care setting.
Duty of care.
This report will be about duty of care and the complaint procedures. In every health and
social care organization it is important to fulfil duty of care and follow complaints
procedures. Duty of care is essential to protect the service user from harm and help them
know their rights, complaint procedure is also the steps you need to take, as a service
provider if you see a service user is being harmed or abused. The following research is
related to the duty of care and complaint procedures in a Health and social care setting.
Duty of care means the legal responsibility of supporting people in need and caring for
service users. Duty of care involves caring for the elderly, young, beliefs, race and gender. In
order to illustrate compliance with legislation and help deter prosecution and fine, it is
necessary to conduct duty of care controls. Every service provider has a duty of care to
perform, when they are not performed this is when a complaint comes in. every service user
has the right to complain, however some service user forgets they have the right to
complain about what they feel is not right, this is why we have service providers who are
there to help service users know they have the right to complain.
It is therefore necessary to conduct duty of care checks to protect the legal wellbeing and
prevent the service users from harm. All service providers or workplaces have a moral and
legal duty to ensure that anyone affiliated with the organization is completely covered,
either on the premises or when engaging in activities related to the establishment, from any
personal physical and emotional harm.
Duty of care is important in a health and social care setting because it helps uphold the right
and promote the interest of the service user who is experiencing abuse and neglect. A
service provider can uphold an individual’s right by respecting them for who they are and
keeping information about them private which is confidentiality.
Having a duty of care is vital because it can protect service users from neglect and violence.
By not having a duty of care, such as the first adult case study in the merry vale residential
home, The two adult female couples have been discriminated against by one team member
of staff, but do not want to cause problems and therefore not made a complaint. It is the
duty of the service provider to explain to the service user that making a complaint about
something you feel is not right does not cause problems but it helps improve the service for
the service.
Also, if the service provider were bathing the service users frequently they would have
notice that the woman’s partner has developed bruises on her neck and arms, it is the
service providers duty to protect the service user from harm as well, so the service provider
would have taken the legal responsibilities to investigate in what happened to her.
, Service users who are dissatisfied with the care or service they receive from either NHS or
social care service can directly contact the service to make a complaint. Complaint
procedures monitor and inspect that health and adult social care service makes sure
standards are being met. Everything a service user tells the care quality commission helps
them decide (when, where and what to inspect). We have principles of care, which is
respect, privacy, confidentiality, safety, dignity, independence, equality, rights, choice, and
inclusion.
As a caregiver, you need to make sure you recognise the responsibility of treatment that
will encourage good practises. These may involve offering personal hygiene to service
recipients so that they do not fall over because they have frail bones. In relation to the
Merry Vale home, caregivers must include their personal hygiene to adults so that they
cannot grow any physical injuries on their skin, which may also cause health issues.
Service users normally complain because they are experiencing abuse such as physical
abuse which can be a service provider beating up a service user because the service user is
not coping with what he or she is telling her. Complaints can also be made if the service
provider is failing in duty of care which is not being obligated to avoid acts and omission.
For example, if a service user who is called Shirley visits your centre regularly for counselling
and if she comes in one day looking very sick and unwell, the service provider thinks she
needs to see the doctor but Shirley says she doesn't want to see the doctor. a service
provider does not have to force the service user to do anything they don't want to do, in this
case, but it is the service providers duty of care to protect the service user, therefore the
service provider need to explain why he or she is saying that she needs to see the doctor so
the service user ill understands and see the doctor.
When investigating a complaint, the service provider needs to make sure that he or she
understands the complaint and what caused the problem or the complaint to occur. The
service provider needs to investigate as well by getting to know the service they are
reviewing, what policies, processes, code of practice which literally knows the duty of care.
By also sharing complaints with colleagues who need to know about it. Gathering
information which will be provided by the service user or other workers. The service
provider needs to establish who to interview, when and where. When interviewing the
service user or other colleagues the service provider needs to be writing things down, and
record discussion. The service provider needs to give the service user eye contact and listen
carefully to help the service user know you are taking him or her seriously. The service
provider needs to give the service user a response if the complaint is going to be delayed for
some reasons and let them know why it will delay. When the service provider has all the
evidence he or she needs, the service user needs to weigh it to see if that evidence will be
good enough to support the service user’s complaint.
By responding to the complaint, the service provider needs to open with a clear statement
showing that the service provider is responding to the complaint. Summaries the fact that
the service provider has considered and the findings explain what you as a service provider
have found and give reasons.
D.1) evaluating the significance of duty of care and complaints procedures in
promoting safe practice in a selected health and social care setting.
Duty of care.
This report will be about duty of care and the complaint procedures. In every health and
social care organization it is important to fulfil duty of care and follow complaints
procedures. Duty of care is essential to protect the service user from harm and help them
know their rights, complaint procedure is also the steps you need to take, as a service
provider if you see a service user is being harmed or abused. The following research is
related to the duty of care and complaint procedures in a Health and social care setting.
Duty of care means the legal responsibility of supporting people in need and caring for
service users. Duty of care involves caring for the elderly, young, beliefs, race and gender. In
order to illustrate compliance with legislation and help deter prosecution and fine, it is
necessary to conduct duty of care controls. Every service provider has a duty of care to
perform, when they are not performed this is when a complaint comes in. every service user
has the right to complain, however some service user forgets they have the right to
complain about what they feel is not right, this is why we have service providers who are
there to help service users know they have the right to complain.
It is therefore necessary to conduct duty of care checks to protect the legal wellbeing and
prevent the service users from harm. All service providers or workplaces have a moral and
legal duty to ensure that anyone affiliated with the organization is completely covered,
either on the premises or when engaging in activities related to the establishment, from any
personal physical and emotional harm.
Duty of care is important in a health and social care setting because it helps uphold the right
and promote the interest of the service user who is experiencing abuse and neglect. A
service provider can uphold an individual’s right by respecting them for who they are and
keeping information about them private which is confidentiality.
Having a duty of care is vital because it can protect service users from neglect and violence.
By not having a duty of care, such as the first adult case study in the merry vale residential
home, The two adult female couples have been discriminated against by one team member
of staff, but do not want to cause problems and therefore not made a complaint. It is the
duty of the service provider to explain to the service user that making a complaint about
something you feel is not right does not cause problems but it helps improve the service for
the service.
Also, if the service provider were bathing the service users frequently they would have
notice that the woman’s partner has developed bruises on her neck and arms, it is the
service providers duty to protect the service user from harm as well, so the service provider
would have taken the legal responsibilities to investigate in what happened to her.
, Service users who are dissatisfied with the care or service they receive from either NHS or
social care service can directly contact the service to make a complaint. Complaint
procedures monitor and inspect that health and adult social care service makes sure
standards are being met. Everything a service user tells the care quality commission helps
them decide (when, where and what to inspect). We have principles of care, which is
respect, privacy, confidentiality, safety, dignity, independence, equality, rights, choice, and
inclusion.
As a caregiver, you need to make sure you recognise the responsibility of treatment that
will encourage good practises. These may involve offering personal hygiene to service
recipients so that they do not fall over because they have frail bones. In relation to the
Merry Vale home, caregivers must include their personal hygiene to adults so that they
cannot grow any physical injuries on their skin, which may also cause health issues.
Service users normally complain because they are experiencing abuse such as physical
abuse which can be a service provider beating up a service user because the service user is
not coping with what he or she is telling her. Complaints can also be made if the service
provider is failing in duty of care which is not being obligated to avoid acts and omission.
For example, if a service user who is called Shirley visits your centre regularly for counselling
and if she comes in one day looking very sick and unwell, the service provider thinks she
needs to see the doctor but Shirley says she doesn't want to see the doctor. a service
provider does not have to force the service user to do anything they don't want to do, in this
case, but it is the service providers duty of care to protect the service user, therefore the
service provider need to explain why he or she is saying that she needs to see the doctor so
the service user ill understands and see the doctor.
When investigating a complaint, the service provider needs to make sure that he or she
understands the complaint and what caused the problem or the complaint to occur. The
service provider needs to investigate as well by getting to know the service they are
reviewing, what policies, processes, code of practice which literally knows the duty of care.
By also sharing complaints with colleagues who need to know about it. Gathering
information which will be provided by the service user or other workers. The service
provider needs to establish who to interview, when and where. When interviewing the
service user or other colleagues the service provider needs to be writing things down, and
record discussion. The service provider needs to give the service user eye contact and listen
carefully to help the service user know you are taking him or her seriously. The service
provider needs to give the service user a response if the complaint is going to be delayed for
some reasons and let them know why it will delay. When the service provider has all the
evidence he or she needs, the service user needs to weigh it to see if that evidence will be
good enough to support the service user’s complaint.
By responding to the complaint, the service provider needs to open with a clear statement
showing that the service provider is responding to the complaint. Summaries the fact that
the service provider has considered and the findings explain what you as a service provider
have found and give reasons.
