Test bank for heizer operations management 9e complete questions and answers

Test bank for heizer operations management 9e complete questions and answers CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. 3. All organizations, including service firms such as banks and hospitals, have a production function. 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. 5. An example of a "hidden" production function is money transfers at banks. 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. 10. Henry Ford is known as the Father of Scientific Management. 11. Shewhart’s contributions to operations management came during the Scientific Management Era. 12. Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.