MNB1601/001/3/2021
THE FOLLOWING SET OF ASSIGNMENTS ARE TO BE COMPLETED BY ALL STUDENTS
WHO ARE REGISTERED FOR MNB1601 IN 2021
ASSIGNMENT 01
Assignment
number 01 Due Date: 7 May 2021
This assignment covers Chapters 11 and 12 of the prescribed book.
This assignment consists of 20 multiple-choice questions.
Note: You must submit this assignment on myUnisa to obtain admission
to the examination!
Save a copy of the submission receipt for peace of mind.
TOPIC 1: OPERATIONS MANAGEMENT
It is recommended that you read business case
Business Cases
answer Questions 1 to 7.
It is not compulsory that you do so, as the answers to the assignment questions can be found in
the prescribed book, Introduction to Business Management (ITBM).
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified as
providing _____________ services.
1 professional
2 mass
3 job
4 continuous
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the following
is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
3
, QUESTION 3
Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for specific
services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
QUESTION 4
At ORTIA different techniques can be used for capacity planning and control. If ORTIA decide to
use the moving-average demand-forecasting technique, this will _____________.
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operations-management function to
the entire business
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
QUESTION 5
Digital technologies such as the Airplane Information Management System (AIMS) tie airplane
systems together with a microprocessor and software. AIMS is an example of process
technology that performs a variety of tasks that were previously performed manually. To perform
the tasks involved in process technology effectively the operations manager needs to do
certain tasks. How many of the following are such tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
QUESTION 6
Failures in operations processes at ORTIA can occur at any time. If a failure occurs because the
workers go on strike because of wage disputes, this can be classified as a __________ failure.
1 supplier
2 facility
3 customer
4 staff
QUESTION 7
Organisations such as ORTIA should have mechanisms in place to detect any failures which
might occur. Which of the following are such mechanisms?
a) Process-monitoring
b) Total quality monitoring
c) Complaints
d) Feedback questionnaires
4
THE FOLLOWING SET OF ASSIGNMENTS ARE TO BE COMPLETED BY ALL STUDENTS
WHO ARE REGISTERED FOR MNB1601 IN 2021
ASSIGNMENT 01
Assignment
number 01 Due Date: 7 May 2021
This assignment covers Chapters 11 and 12 of the prescribed book.
This assignment consists of 20 multiple-choice questions.
Note: You must submit this assignment on myUnisa to obtain admission
to the examination!
Save a copy of the submission receipt for peace of mind.
TOPIC 1: OPERATIONS MANAGEMENT
It is recommended that you read business case
Business Cases
answer Questions 1 to 7.
It is not compulsory that you do so, as the answers to the assignment questions can be found in
the prescribed book, Introduction to Business Management (ITBM).
QUESTION 1
There are various classification criteria for service providers. ORTIA can be classified as
providing _____________ services.
1 professional
2 mass
3 job
4 continuous
QUESTION 2
ORTIA had to follow certain stages in the design of their services. Which one of the following
is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
3
, QUESTION 3
Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for specific
services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
QUESTION 4
At ORTIA different techniques can be used for capacity planning and control. If ORTIA decide to
use the moving-average demand-forecasting technique, this will _____________.
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operations-management function to
the entire business
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
QUESTION 5
Digital technologies such as the Airplane Information Management System (AIMS) tie airplane
systems together with a microprocessor and software. AIMS is an example of process
technology that performs a variety of tasks that were previously performed manually. To perform
the tasks involved in process technology effectively the operations manager needs to do
certain tasks. How many of the following are such tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
QUESTION 6
Failures in operations processes at ORTIA can occur at any time. If a failure occurs because the
workers go on strike because of wage disputes, this can be classified as a __________ failure.
1 supplier
2 facility
3 customer
4 staff
QUESTION 7
Organisations such as ORTIA should have mechanisms in place to detect any failures which
might occur. Which of the following are such mechanisms?
a) Process-monitoring
b) Total quality monitoring
c) Complaints
d) Feedback questionnaires
4
