Exam (elaborations) Business Communication Essentials 6th Edition by Bovee

Exam (elaborations) Business Communication Essentials 6th Edition by Bovee 1.) To be effective, business messages should . A) generate a specific response from a specific audience B) adopt an informal tone C) use abstract words that lend themselves to interpretation D) not make arguments or recommendations E) never contain opinions Answer: A Explanation: A) To make your communication efforts as effective as possible, you should clarify expectations and responsibilities. Craft messages to generate a specific response from a specific audience. When appropriate, clearly state what you expect from audience members or what you can do for them. 2.) Which of the following is true about communicating in today's business environment? A) It is important to recognize that it is not possible to communicate ethically when the choices are not crystal clear. B) Following accepted standards of grammar, spelling and other aspects of high-quality business writing are no longer relevant in today's technology-driven business environment. C) Constructing compelling narratives—telling stories—is obsolete in today's fast-paced business environment. D) Adapting your messages and communication styles to specific audiences is crucial to business communication today. E) It is now an accepted fact that business communication skills are largely innate and cannot be learnt. Answer: D Explanation: D) Given the importance of communication in business, employers expect you to be competent at a wide range of communication tasks, adapting your messages and communication styles to specific audiences and situations. Classification: Conceptual AACSB: Communication Abilities LO: 2 Difficulty: Moderate Learning Outcome: Discuss the challenges and importance of business communications. 3.) Which of the following is the first step in the basic eight-step communication model? A) The sender transmits the message through a channel. B) The sender produces the message in a medium. C) The sender has an idea. D) The sender writes the message. E) The sender organizes the message. Answer: C