Exam Fall 2018 Answered - Management Leadership and Communications ENMG 652-Exam-12.6.2018

An understanding of how trust impacts a virtual team’s development will help managers and team leaders to facilitate and improve team success. 2. People develop trustworthy recipes for thinking as usual because they like predictability and dislike uncertainty. 3. In team building synergy occurs when the team members contributions exceed the sum of individual member contributions. 4. When coaching, if the manager provides direct instruction or guidance on how to design and implement a performance improvement plan, they are using a directive approach. 5. When someone wants to deliver a message, they encode and then send the message to the intended recipient who must decode the message from within their own field of experience. 6. When organizational learning rises to affect the organizational norms themselves, it is called double loop learning. 7. When you become the boss, you initially won’t have the feeling of more freedom, instead you will feel constrained by organizational inter-dependencies. 8. As a manager, to address items that are in your circle of concern, you must first concentrate on items in your circle of influence. 9. Confrontation is in order when you care about both the person and the problem at hand. 10. Social cognitive theory describes how learning occurs through interactions among people, behavior, and environment