Organizational iBehavior, i15e i(Robbins/Judge)
iChapter i1 i What iIs iOrganizational iBehavior?
1) i are idefined ias ipeople iwho ioversee ithe iactivities iof iothers iand iwho iare iresponsible ifor iattaining
igoals iin iorganizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
iAnswer: iB
2) Sally iMitchell iworks ias ia imanager iat ian ienvironmental iorganization. iShe iis icurrently iworking ion ia iglobal
iwarming iproject iand idecides iwhat itasks irelated ito icreating iawareness iabout ithe iissue ineed ito ibe idone. iIn
iaddition, ishe iis ialso ideciding iwhich imembers iof iher iteam iwill iwork ion iengaging iwith ithe ipublic iand iwhich iwill
iwork ion ilobbying iwith ithe igovernment. iShe iis ialso iassigning ipeople ias iteam imembers ito iensure ithat itasks iare
iundertaken ion itime. iWhich iof ithe ifollowing icategories iof ifunctions iis iMitchell i undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
iAnswer: iB
3) Johanna iReid, ia icampaign imanager iat ia ichild irights iorganization, irecently istarted iworking ion ian iilliteracy
iproject. iDuring ithe iproject, ishe ineeds ito imotivate iteam imembers ito iattain itheir iproject imilestones iand idirect
ithem ithrough idifferent iphases iof ithe iproject. iWhich iof ithe ifollowing ikinds iof ifunctions iwill ithese itasks ibe
icovered iunder?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
iAnswer:
i E
4) Lesley iTorres iis ia iproject imanager ifor ithe icampaign i"Action iagainst iDeforestation iin iIndonesia". iShe
irecently ifaced ia iglitch iwhen ithe icampaign icould inot ibe ilaunched ipublicly iaccording ito ischedule. iTorres
imonitored ithe ischedule ito ifind ithe icause iof ithe idelay, ibefore ispeeding iup ithe iimplementation iprocess iby
iallocating imore imembers ifor ithe iimplementation iphase. iBy idoing ithis, iwhich iof ithe ifollowing ifunctions iis ishe
iperforming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
,Answer: i A
5) Which iof ithe ifollowing ifunctions ido imanagers iundertake ias ipart iof iplanning ifunctions?
A) defining ian iorganization's igoals
B) implementing istrategies ifor iachieving igoals
C) executing iplans ito iintegrate iactivities
D) accomplishing igoals iof ia iproject
E) employing istrategies ito icoordinate itasks
iAnswer: i A
6) According ito iHenry iMintzberg, ia ifactory isupervisor igiving ia igroup iof ihigh ischool istudents ia itour iof ithe iplant
imay ibe itermed ias ia .
A) leader
B) figurehead
C) resource iallocator
D) negotiator
E) disturbance ihandler
iAnswer: iB
7) Ellen iOrtiz iworks ias ia isales imanager iat ia itelecom ifirm. iThe icompany ihas irecently ilaunched ia inew iproduct iin
ithe imarket. iHer iwork iin ithe inext ifew iweeks iinvolves isharing iknowledge iabout ithe iproduct iwith iher iteam
imembers. iShe iwill ialso ineed ito iinspire ithem ito ireach itheir isales itargets, iand iclarify iany idoubts iabout ithe inew
iproduct. iWhich iof ithe ifollowing iroles iis iOrtiz iplaying?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
iAnswer: i A
8) Regina iGeorge iworks ias ia icampaign imanager iin ia inot-for-profit iorganization iin iHampshire. iFor ithe iupcoming
icampaign iagainst igenetic iengineering, ishe iis inetworking iwith imanagers iwho iare iworking ion ithe iissue iof ifood
isafety. iThrough iher inetwork iof icontacts, ishe istrives ito igain iinformation iabout ithe istakeholders iin ithe ifood
iindustry iand iother ilobby igroups. iWhich iof ithe ifollowing iroles iis iGeorge imost ilikely ito ibe iplaying iaccording ito
iMintzberg's iclassification i of imanagerial iroles?
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource iallocator
iAnswer: iC
9) Annette iSimpson iworks ifor ia ifashion ihouse iin iParis iand iis ipreparing ifor ithe icompany's iupcoming iline iof
iwinter iclothing. iShe iis icurrently iresearching ionline ito iknow iwhat iis iin ivogue ithis iseason. iIn iaddition, ishe iis ialso
inetworking iwith icontacts ifrom ithe ipress iand ifashion imagazine ieditors ito iunderstand ithe ichanging itastes iof
iconsumers. iWhich iof ithe ifollowing iroles iis iSimpson iplaying iaccording ito iMintzberg's iclassification iof
imanagerial iroles?
A) figurehead
B) leader
C) symbol ihead
D) monitor
E) spokesperson
,Answer: i D
10) According ito iMintzberg's iclassification iof imanagerial iroles, ithe irole iof ia(n) is ito itransmit
iinformation ireceived ifrom ioutsiders ior ifrom iother iemployees i to imembers iof ithe iorganization.
A) entrepreneur
B) resource iallocator
C) spokesperson
D) leader
E) disseminator
iAnswer: iE
11) The irole iof ia(n) , iaccording ito iMintzberg's iclassification iof imanagerial iroles, iis ito itransmit
iinformation ito ioutsiders iabout ian iorganization's iplans, ipolicies, iactions, iand iresults iand ione iwhich iserves ias ian
iexpert iin ithe iorganization's iindustry.
A) spokesperson
B) disturbance ihandler
C) entrepreneur
D) leader
E) liaison
iAnswer:
iA
12) According ito iMintzberg's iclassification iof imanagerial iroles, ia(n) searches ithe iorganization iand iits
ienvironment ifor iopportunities iand iinitiates iprojects ito ibring iabout ichange.
A) spokesperson
B) disturbance ihandler
C) entrepreneur
D) resource iallocator
E) negotiator
iAnswer: i C
13) According ito iMintzberg's iclassification iof imanagerial iroles, ithe irole iof ia(n) is ito imake ior iapprove
isignificant iorganizational idecisions iand iassign ihuman, iphysical, i and imonetary iassets.
A) disseminator
B) liaison
C) entrepreneur
D) resource iallocator
E) entrepreneur
iAnswer: iD
14) According ito iMintzberg's iclassification iof imanagerial iroles, iwhich iof ithe ifollowing iis ia ikind iof
iinterpersonal irole?
A) monitor
B) disseminator
C) spokesperson
D) entrepreneur
E) liaison
iAnswer:
i E
15) According ito iMintzberg's iclassification iof imanagerial iroles, iwhich iof ithe ifollowing iis ia ikind iof idecisional
irole?
A) negotiator
B) disseminator
C) liaison
D) spokesperson
E) monitor
, Answer: i A
16) The irole iof ia is ia itype iof iinformational irole iaccording ito iMintzberg's iclassification iof imanagerial
iroles.
A) figurehead
B) disseminator
C) liaison
D) entrepreneur
E) negotiator
iAnswer: i B
17) Which iof ithe ifollowing iis itrue iof itechnical iskills?
A) They ican ibe ilearned ionly ithrough iformal ieducation.
B) They iencompass ithe iability ito iapply ispecialized iknowledge.
C) They iare inot irequired iat iall ikinds iof ijobs.
D) They iare imonopolized iby iprofessionals.
E) They icomprise ithe iability ito iunderstand iand imotivate ipeople.
iAnswer: iB
18) The iability ito iunderstand, icommunicate iwith, imotivate, iand isupport iother ipeople, iboth iindividually iand iin
igroups, imay ibe idefined ias .
A) human iskills
B) technical iskills
C) conceptual iskills
D) cognitive iskills
E) analytical iskills
iAnswer: i A
19) Melissa iWoods iwas irecently ihired ias ithe icampaign imanager iat ian ienvironmental iorganization. iShe ihas ia
idegree iin ienvironmental isustainability iand ipossesses isubstantial iknowledge iabout ithe iissue iof iglobal iwarming.
iShe ihas ithe iknowledge ito ilead ithe ipublic irelations iteam iof ithe iorganization. iHowever, ia ifew imonths ilater, ithe
iboard iof idirectors iof ithe iorganization iexpressed idissatisfaction iwith iMelissa's iperformance iand iasked iher ito
iresign. iWhich iof ithe ifollowing, iif itrue, ibest iexplains ithis isituation?
A) Melissa ihad ino iprior iexperience iin iresearch iand idevelopment.
B) Melissa ihad iweak iinterpersonal iand inetworking iskills ito irun ithe iproject.
C) Melissa ifocused ion ithe iresults iher iteam iachieved irather ithan ihow ithey iachieved ithose iresults.
D) Melissa iis inot iup-to-date iabout ithe ifeasibility iof iusing idifferent imodes iof irenewable ienergy.
E) Melissa ihad ia idiverse inetwork iof icontacts iestablished ifrom iher iprevious ijob.
iAnswer: iB
20) Joann iHayes iis icurrently iworking ion ia iproject ito itackle iclimate ichange. iDuring ithe iproject, ishe ineeds ito
ifind idifferent ioptions ito ireplace ithe iuse iof inon-renewable ienergy iand icheck ithe ifeasibility iof idifferent
irenewable ienergy ioptions ibefore ichoosing ithe imost ipractical ione. iWhich iof ithe ifollowing iskills idoes iHayes
iprimarily ineed ito iuse ifor ithese itasks?
A) human iskills
B) interpersonal iskills
C) conceptual iskills
D) communication iskills
E) interactive iskills
iAnswer: iC
21) 360.org, ian iorganization iworking itoward icurbing iclimate ichange, irecently iconducted ian iinterview iwith
iChapter i1 i What iIs iOrganizational iBehavior?
1) i are idefined ias ipeople iwho ioversee ithe iactivities iof iothers iand iwho iare iresponsible ifor iattaining
igoals iin iorganizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
iAnswer: iB
2) Sally iMitchell iworks ias ia imanager iat ian ienvironmental iorganization. iShe iis icurrently iworking ion ia iglobal
iwarming iproject iand idecides iwhat itasks irelated ito icreating iawareness iabout ithe iissue ineed ito ibe idone. iIn
iaddition, ishe iis ialso ideciding iwhich imembers iof iher iteam iwill iwork ion iengaging iwith ithe ipublic iand iwhich iwill
iwork ion ilobbying iwith ithe igovernment. iShe iis ialso iassigning ipeople ias iteam imembers ito iensure ithat itasks iare
iundertaken ion itime. iWhich iof ithe ifollowing icategories iof ifunctions iis iMitchell i undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
iAnswer: iB
3) Johanna iReid, ia icampaign imanager iat ia ichild irights iorganization, irecently istarted iworking ion ian iilliteracy
iproject. iDuring ithe iproject, ishe ineeds ito imotivate iteam imembers ito iattain itheir iproject imilestones iand idirect
ithem ithrough idifferent iphases iof ithe iproject. iWhich iof ithe ifollowing ikinds iof ifunctions iwill ithese itasks ibe
icovered iunder?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
iAnswer:
i E
4) Lesley iTorres iis ia iproject imanager ifor ithe icampaign i"Action iagainst iDeforestation iin iIndonesia". iShe
irecently ifaced ia iglitch iwhen ithe icampaign icould inot ibe ilaunched ipublicly iaccording ito ischedule. iTorres
imonitored ithe ischedule ito ifind ithe icause iof ithe idelay, ibefore ispeeding iup ithe iimplementation iprocess iby
iallocating imore imembers ifor ithe iimplementation iphase. iBy idoing ithis, iwhich iof ithe ifollowing ifunctions iis ishe
iperforming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
,Answer: i A
5) Which iof ithe ifollowing ifunctions ido imanagers iundertake ias ipart iof iplanning ifunctions?
A) defining ian iorganization's igoals
B) implementing istrategies ifor iachieving igoals
C) executing iplans ito iintegrate iactivities
D) accomplishing igoals iof ia iproject
E) employing istrategies ito icoordinate itasks
iAnswer: i A
6) According ito iHenry iMintzberg, ia ifactory isupervisor igiving ia igroup iof ihigh ischool istudents ia itour iof ithe iplant
imay ibe itermed ias ia .
A) leader
B) figurehead
C) resource iallocator
D) negotiator
E) disturbance ihandler
iAnswer: iB
7) Ellen iOrtiz iworks ias ia isales imanager iat ia itelecom ifirm. iThe icompany ihas irecently ilaunched ia inew iproduct iin
ithe imarket. iHer iwork iin ithe inext ifew iweeks iinvolves isharing iknowledge iabout ithe iproduct iwith iher iteam
imembers. iShe iwill ialso ineed ito iinspire ithem ito ireach itheir isales itargets, iand iclarify iany idoubts iabout ithe inew
iproduct. iWhich iof ithe ifollowing iroles iis iOrtiz iplaying?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
iAnswer: i A
8) Regina iGeorge iworks ias ia icampaign imanager iin ia inot-for-profit iorganization iin iHampshire. iFor ithe iupcoming
icampaign iagainst igenetic iengineering, ishe iis inetworking iwith imanagers iwho iare iworking ion ithe iissue iof ifood
isafety. iThrough iher inetwork iof icontacts, ishe istrives ito igain iinformation iabout ithe istakeholders iin ithe ifood
iindustry iand iother ilobby igroups. iWhich iof ithe ifollowing iroles iis iGeorge imost ilikely ito ibe iplaying iaccording ito
iMintzberg's iclassification i of imanagerial iroles?
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource iallocator
iAnswer: iC
9) Annette iSimpson iworks ifor ia ifashion ihouse iin iParis iand iis ipreparing ifor ithe icompany's iupcoming iline iof
iwinter iclothing. iShe iis icurrently iresearching ionline ito iknow iwhat iis iin ivogue ithis iseason. iIn iaddition, ishe iis ialso
inetworking iwith icontacts ifrom ithe ipress iand ifashion imagazine ieditors ito iunderstand ithe ichanging itastes iof
iconsumers. iWhich iof ithe ifollowing iroles iis iSimpson iplaying iaccording ito iMintzberg's iclassification iof
imanagerial iroles?
A) figurehead
B) leader
C) symbol ihead
D) monitor
E) spokesperson
,Answer: i D
10) According ito iMintzberg's iclassification iof imanagerial iroles, ithe irole iof ia(n) is ito itransmit
iinformation ireceived ifrom ioutsiders ior ifrom iother iemployees i to imembers iof ithe iorganization.
A) entrepreneur
B) resource iallocator
C) spokesperson
D) leader
E) disseminator
iAnswer: iE
11) The irole iof ia(n) , iaccording ito iMintzberg's iclassification iof imanagerial iroles, iis ito itransmit
iinformation ito ioutsiders iabout ian iorganization's iplans, ipolicies, iactions, iand iresults iand ione iwhich iserves ias ian
iexpert iin ithe iorganization's iindustry.
A) spokesperson
B) disturbance ihandler
C) entrepreneur
D) leader
E) liaison
iAnswer:
iA
12) According ito iMintzberg's iclassification iof imanagerial iroles, ia(n) searches ithe iorganization iand iits
ienvironment ifor iopportunities iand iinitiates iprojects ito ibring iabout ichange.
A) spokesperson
B) disturbance ihandler
C) entrepreneur
D) resource iallocator
E) negotiator
iAnswer: i C
13) According ito iMintzberg's iclassification iof imanagerial iroles, ithe irole iof ia(n) is ito imake ior iapprove
isignificant iorganizational idecisions iand iassign ihuman, iphysical, i and imonetary iassets.
A) disseminator
B) liaison
C) entrepreneur
D) resource iallocator
E) entrepreneur
iAnswer: iD
14) According ito iMintzberg's iclassification iof imanagerial iroles, iwhich iof ithe ifollowing iis ia ikind iof
iinterpersonal irole?
A) monitor
B) disseminator
C) spokesperson
D) entrepreneur
E) liaison
iAnswer:
i E
15) According ito iMintzberg's iclassification iof imanagerial iroles, iwhich iof ithe ifollowing iis ia ikind iof idecisional
irole?
A) negotiator
B) disseminator
C) liaison
D) spokesperson
E) monitor
, Answer: i A
16) The irole iof ia is ia itype iof iinformational irole iaccording ito iMintzberg's iclassification iof imanagerial
iroles.
A) figurehead
B) disseminator
C) liaison
D) entrepreneur
E) negotiator
iAnswer: i B
17) Which iof ithe ifollowing iis itrue iof itechnical iskills?
A) They ican ibe ilearned ionly ithrough iformal ieducation.
B) They iencompass ithe iability ito iapply ispecialized iknowledge.
C) They iare inot irequired iat iall ikinds iof ijobs.
D) They iare imonopolized iby iprofessionals.
E) They icomprise ithe iability ito iunderstand iand imotivate ipeople.
iAnswer: iB
18) The iability ito iunderstand, icommunicate iwith, imotivate, iand isupport iother ipeople, iboth iindividually iand iin
igroups, imay ibe idefined ias .
A) human iskills
B) technical iskills
C) conceptual iskills
D) cognitive iskills
E) analytical iskills
iAnswer: i A
19) Melissa iWoods iwas irecently ihired ias ithe icampaign imanager iat ian ienvironmental iorganization. iShe ihas ia
idegree iin ienvironmental isustainability iand ipossesses isubstantial iknowledge iabout ithe iissue iof iglobal iwarming.
iShe ihas ithe iknowledge ito ilead ithe ipublic irelations iteam iof ithe iorganization. iHowever, ia ifew imonths ilater, ithe
iboard iof idirectors iof ithe iorganization iexpressed idissatisfaction iwith iMelissa's iperformance iand iasked iher ito
iresign. iWhich iof ithe ifollowing, iif itrue, ibest iexplains ithis isituation?
A) Melissa ihad ino iprior iexperience iin iresearch iand idevelopment.
B) Melissa ihad iweak iinterpersonal iand inetworking iskills ito irun ithe iproject.
C) Melissa ifocused ion ithe iresults iher iteam iachieved irather ithan ihow ithey iachieved ithose iresults.
D) Melissa iis inot iup-to-date iabout ithe ifeasibility iof iusing idifferent imodes iof irenewable ienergy.
E) Melissa ihad ia idiverse inetwork iof icontacts iestablished ifrom iher iprevious ijob.
iAnswer: iB
20) Joann iHayes iis icurrently iworking ion ia iproject ito itackle iclimate ichange. iDuring ithe iproject, ishe ineeds ito
ifind idifferent ioptions ito ireplace ithe iuse iof inon-renewable ienergy iand icheck ithe ifeasibility iof idifferent
irenewable ienergy ioptions ibefore ichoosing ithe imost ipractical ione. iWhich iof ithe ifollowing iskills idoes iHayes
iprimarily ineed ito iuse ifor ithese itasks?
A) human iskills
B) interpersonal iskills
C) conceptual iskills
D) communication iskills
E) interactive iskills
iAnswer: iC
21) 360.org, ian iorganization iworking itoward icurbing iclimate ichange, irecently iconducted ian iinterview iwith
