Page 0 of 13
NAME:
INS3705
UNIQUE :
ASSIGNMENT 02 2021
, Page 1 of 13
DECLARATION
I ….the undersigned, hereby declare that this is my own and personal work, except where the
work(s) or publications of others have been acknowledged by means of reference techniques. I
have read and understood the Tutorial Letter regarding technical and presentation requirements,
referencing techniques and plagiarism.
Name:
Student number:
Date:
, Page 2 of 13
Contents
QUESTION 1.....................................................................................................................3
Knowledge Acquisition.......................................................................................................3
Knowledge Storage...........................................................................................................3
Knowledge Distribution......................................................................................................4
Knowledge use..................................................................................................................4
QUESTION 2....................................................................................................................4
What is tacit knowledge?..................................................................................................5
Ways to capture and codify tacit knowledge for your employees.....................................5
1. Create a knowledge-sharing culture.......................................................................5
2. Encourage social interaction...................................................................................5
3. Show your process.................................................................................................6
4. Use an internal knowledge-sharing system...................................................................6
5. Capture employee stories..............................................................................................6
QUESTION 3.....................................................................................................................6
Benefits..............................................................................................................................7
1. Make the organization’s best problem-solving experiences reusable....................7
2. Enable better and faster decision making..............................................................8
QUESTION 4.....................................................................................................................8
1. Introduction....................................................................................................................8
Stage 1: Planning..............................................................................................................9
Stage Two: Data Collection...............................................................................................9
Stage Three: Data Analysis..............................................................................................9
Stage 4: Data Evaluation................................................................................................10
Stage five: Communicating the Recommendations.......................................................10
Stage Six: Implementing the Recommendations...........................................................11
Stage Seven: the Continuum..........................................................................................11
QUESTION 5...................................................................................................................11
QUESTION 6...................................................................................................................12
Operational Efficiency - weighting...................................................................................13
Delivering a better customer service - weighting.............................................................13
Retaining knowledge at risk of loss - weighting...............................................................13
Improved Innovation - weighting......................................................................................13
Improved company growth - weighting............................................................................14
NAME:
INS3705
UNIQUE :
ASSIGNMENT 02 2021
, Page 1 of 13
DECLARATION
I ….the undersigned, hereby declare that this is my own and personal work, except where the
work(s) or publications of others have been acknowledged by means of reference techniques. I
have read and understood the Tutorial Letter regarding technical and presentation requirements,
referencing techniques and plagiarism.
Name:
Student number:
Date:
, Page 2 of 13
Contents
QUESTION 1.....................................................................................................................3
Knowledge Acquisition.......................................................................................................3
Knowledge Storage...........................................................................................................3
Knowledge Distribution......................................................................................................4
Knowledge use..................................................................................................................4
QUESTION 2....................................................................................................................4
What is tacit knowledge?..................................................................................................5
Ways to capture and codify tacit knowledge for your employees.....................................5
1. Create a knowledge-sharing culture.......................................................................5
2. Encourage social interaction...................................................................................5
3. Show your process.................................................................................................6
4. Use an internal knowledge-sharing system...................................................................6
5. Capture employee stories..............................................................................................6
QUESTION 3.....................................................................................................................6
Benefits..............................................................................................................................7
1. Make the organization’s best problem-solving experiences reusable....................7
2. Enable better and faster decision making..............................................................8
QUESTION 4.....................................................................................................................8
1. Introduction....................................................................................................................8
Stage 1: Planning..............................................................................................................9
Stage Two: Data Collection...............................................................................................9
Stage Three: Data Analysis..............................................................................................9
Stage 4: Data Evaluation................................................................................................10
Stage five: Communicating the Recommendations.......................................................10
Stage Six: Implementing the Recommendations...........................................................11
Stage Seven: the Continuum..........................................................................................11
QUESTION 5...................................................................................................................11
QUESTION 6...................................................................................................................12
Operational Efficiency - weighting...................................................................................13
Delivering a better customer service - weighting.............................................................13
Retaining knowledge at risk of loss - weighting...............................................................13
Improved Innovation - weighting......................................................................................13
Improved company growth - weighting............................................................................14
