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Clair top hotel "Klant is koning"

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Institution
ROC van Amsterdam
Study
Luchtvaartdienstverlening
Course
Clair
All documents for this subject (3)

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Uploaded on
November 28, 2014
Number of pages
19
Written in
2013/2014
Type
Other
Person
Unknown

Content preview

Clair
Tophotel
‘Klant is koning’




Naam
Klas

, Inleiding

In de dienstverlenende sector is Front Office een belangrijke spil in het bedrijf. Het Front Office
personeel is het gezicht van het bedrijf en speelt daarom een belangrijke rol in de service en
dienstverlening zoals de gast die ervaart. In de volgende opdracht: ‘Klant is koning’ heb ik 3
bedrijven uitgezocht waar service wordt verleend. Bij elk bedrijf heb ik gekeken naar de service aan
de hand van:

- Wat ik zie
- Wat ik hoor
- Wat mij opvalt


‘Klant is koning’
Ik heb voor de volgende 3 bedrijven waar service wordt verleend gekozen:


Titanic Beach & Resort: - Algemeen
- Faciliteiten
- Eten en drinken
- Zwembaden
- Sport en entertainment
- Wellness faciliteiten
- Kinderen
- All inclusive
- Beoordeling
- Mijn mening
- Recensies
- Kamers
Amathus Beach Hotel Rhodes, Griekenland: - Algemeen
- Faciliteiten
- Eten en drinken
- Zwembaden
- Sport en entertainment
- Wellness faciliteiten
- Kinderen
- All inclusive
- Beoordeling
- Mijn mening
-Recensies
- Kamers
Santa Barbara Beach Resort -vh Hyatt Hotel, Curaçao: - Algemeen
- Faciliteiten
- Eten en drinken
- Zwembaden
- Sport en entertainment
- Wellness faciliteiten
- Kinderen
- All inclusive
- Goed om te weten
- Beoordeling
- Mijn mening
- Recensies
- Kamers
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