Unit 4
Preparation for Employment in the Aviation
1
,Index
(P1). Outline employment opportunities in the aviation industry..........................................................3
(P2). Define aviation job roles and process responsibilities....................................................................9
(P3). Review entry requirements for aviation employment.................................................................10
(P4). Create an audit of personal skills.................................................................................................11
(P5). Analyse personal attributes for aviation employment.................................................................11
(P6). Develop an action plan for progression into aviation employment.............................................12
(P7). Complete documentation as part of the application process for employment in aviation..........12
(P8). Participate in different interviews for aviation employment.......................................................19
(P9). Evaluate own performance during the application process.........................................................20
2
, (P1). Outline employment opportunities in the aviation industry.
Airlines
Within the airlines sector, various jobs include reservation agents, ground operations, cabin
crew, scheduling, flight crew, marketing, customer service, ticket desk agent or other
corporate functions.
Within this sector there are jobs such as working at the customer service or reservation
agent, jobs at entry level. When you work for a customer service you provide customer
support to customers before, during, and after a flight. The difficulties and complexities of air
travel can make support a major challenge, but improving it can lead to happier customers,
better travel experiences, and improved service ratings. For customer service you need to
have at least mbo+ work and thinking level.
Airline reservation agents typically work in an office environment outside of the airport for a
specific airline. They take calls and answer questions about airline regulations, help
customers make travel plans, and work with computers to resolve problems. For reservation
agent, you need a high school diploma and you have to be 18 years old.
For a job as a cabin crew or ground operation you need a higher education and or more
experience. The role of an air cabin crew member is to provide excellent customer service to
passengers while ensuring their comfort and safety throughout the flight. They're trained to
deal with security and emergency situations which may arise and can administer first aid to
passengers. For a job as a cabin crew you need at least HAVO or an MBO 4 diploma and you
are at least 21 years old.
Ground Operations involves all aspects of aircraft handling at airports as well as aircraft
movement around the aerodrome, except on active runways. Runway Incursion may arise
during or as a result of ground operations but are covered by a separate category for a job as
a ground operation you need at least a diploma MBO 4 or at least a HAVO diploma.
Furthermore, you must be 18 years of age or older. Furthermore, you can also do an
internship at every part of this sector, you can do this through school but also separately via
a website. You need mbo-4 level for that. Moreover, if you have taken one of these jobs or
training courses, it can then offer you more employment and you can do a further education
with your HBO or MBO 4
Airport operators
Within the airport operations sector, jobs such as customer service agent, information
assistant, security agent, maintenance, terminal control, public relations (PR), corporate
support are covered. Entry-level jobs in this sector include a customer service agent and
security agent.
Customer service representatives help customers with complaints and questions, give
customers information about products and services, take orders, and process returns. By
3
Preparation for Employment in the Aviation
1
,Index
(P1). Outline employment opportunities in the aviation industry..........................................................3
(P2). Define aviation job roles and process responsibilities....................................................................9
(P3). Review entry requirements for aviation employment.................................................................10
(P4). Create an audit of personal skills.................................................................................................11
(P5). Analyse personal attributes for aviation employment.................................................................11
(P6). Develop an action plan for progression into aviation employment.............................................12
(P7). Complete documentation as part of the application process for employment in aviation..........12
(P8). Participate in different interviews for aviation employment.......................................................19
(P9). Evaluate own performance during the application process.........................................................20
2
, (P1). Outline employment opportunities in the aviation industry.
Airlines
Within the airlines sector, various jobs include reservation agents, ground operations, cabin
crew, scheduling, flight crew, marketing, customer service, ticket desk agent or other
corporate functions.
Within this sector there are jobs such as working at the customer service or reservation
agent, jobs at entry level. When you work for a customer service you provide customer
support to customers before, during, and after a flight. The difficulties and complexities of air
travel can make support a major challenge, but improving it can lead to happier customers,
better travel experiences, and improved service ratings. For customer service you need to
have at least mbo+ work and thinking level.
Airline reservation agents typically work in an office environment outside of the airport for a
specific airline. They take calls and answer questions about airline regulations, help
customers make travel plans, and work with computers to resolve problems. For reservation
agent, you need a high school diploma and you have to be 18 years old.
For a job as a cabin crew or ground operation you need a higher education and or more
experience. The role of an air cabin crew member is to provide excellent customer service to
passengers while ensuring their comfort and safety throughout the flight. They're trained to
deal with security and emergency situations which may arise and can administer first aid to
passengers. For a job as a cabin crew you need at least HAVO or an MBO 4 diploma and you
are at least 21 years old.
Ground Operations involves all aspects of aircraft handling at airports as well as aircraft
movement around the aerodrome, except on active runways. Runway Incursion may arise
during or as a result of ground operations but are covered by a separate category for a job as
a ground operation you need at least a diploma MBO 4 or at least a HAVO diploma.
Furthermore, you must be 18 years of age or older. Furthermore, you can also do an
internship at every part of this sector, you can do this through school but also separately via
a website. You need mbo-4 level for that. Moreover, if you have taken one of these jobs or
training courses, it can then offer you more employment and you can do a further education
with your HBO or MBO 4
Airport operators
Within the airport operations sector, jobs such as customer service agent, information
assistant, security agent, maintenance, terminal control, public relations (PR), corporate
support are covered. Entry-level jobs in this sector include a customer service agent and
security agent.
Customer service representatives help customers with complaints and questions, give
customers information about products and services, take orders, and process returns. By
3
