Management & informatiesystemen
Inhoud
Hoorcollege 1 - ........................................................................................................................................ 4
Introductie van het onderwerp ........................................................................................................... 4
Hoofdstuk 1 ......................................................................................................................................... 5
Hoorcollege 2 – Trends in IT & Intro to Business Intelligence................................................................. 6
Trends in IT – Business application ..................................................................................................... 6
Introduction to Business Intelligence & Analytics – H6 ...................................................................... 9
Hoorcollege 3 – Business process modeling 1 ...................................................................................... 11
Introduction to business processes – H7 .......................................................................................... 11
Modelling busines processes – part A ............................................................................................... 12
Modelling business processes – part B ............................................................................................. 15
Modelling busines processes – part C ............................................................................................... 15
Model extensions .............................................................................................................................. 16
Live hoorcollege 4.................................................................................................................................. 20
Wrap up: business process modelling ............................................................................................... 21
Business process in ERP systems – H7............................................................................................... 24
Live hoorcollege 5.................................................................................................................................. 30
Computers & system intro ................................................................................................................ 30
Computer components – H3 ............................................................................................................. 31
IT-systems infrastructure – H3 .......................................................................................................... 37
Live hoorcollege 6.................................................................................................................................. 42
Database management introduction ................................................................................................ 42
Relational database ........................................................................................................................... 44
Table relationships ............................................................................................................................ 48
Database queries ............................................................................................................................... 49
Making mock-ups with Balsamiq....................................................................................................... 50
Live hoorcollege 7.................................................................................................................................. 52
Business intelligence / analytics ........................................................................................................ 52
Introduction to data warehousing .................................................................................................... 53
Front-end applications ...................................................................................................................... 56
Introduction to data mining .............................................................................................................. 60
Live hoorcollege 8.................................................................................................................................. 62
Chapter 2: Gaining competitive advantage through information systems ........................................... 62
, Introduction....................................................................................................................................... 62
Gaining competitive advantage with IS ............................................................................................. 64
Revenue models through IS .............................................................................................................. 68
Innovation & IS .................................................................................................................................. 70
Chapter 4: E-commerce ......................................................................................................................... 72
Introduction....................................................................................................................................... 72
Business – 2 – consumer ................................................................................................................... 74
Websites & marketing ....................................................................................................................... 76
M-commerce ..................................................................................................................................... 76
Conclusion ......................................................................................................................................... 79
Live hoorcollege 9.................................................................................................................................. 80
Chapter 5a: Online collaboration & remote working ............................................................................ 80
Introduction....................................................................................................................................... 80
Why do we work together and collaborate? .................................................................................... 80
What technical changes have occurred?........................................................................................... 83
And what to consider? / The management of remote collaboration ............................................... 85
Chapter 5b: Social media & virtual communities .................................................................................. 87
Technological & social developments in relation to social media .................................................... 87
Challenges & opportunities of social media ...................................................................................... 89
Role of social media & online communities during crisis .................................................................. 90
Live hoorcollege 10................................................................................................................................ 92
Chapter 8: Supply Chain ........................................................................................................................ 94
What are supply chains ..................................................................................................................... 94
Managing Complex Supply Chains .................................................................................................... 96
Chapter 8: Customer Relationship Management................................................................................ 100
What is Customer Relationship ....................................................................................................... 100
Operational Customer Relationship ................................................................................................ 101
Analytical customer relationship ..................................................................................................... 102
Collaborative customer relationship ............................................................................................... 103
Combining CRM elements ............................................................................................................... 104
CRM strategies ................................................................................................................................ 105
Live hoorcollege 11.............................................................................................................................. 105
Chapter 10: Securing Information Systems ......................................................................................... 105
IT security, Risks and threats ........................................................................................................... 105
Managing IT security ....................................................................................................................... 108
Chapter 9: Developing and Acquiring Information Systems ............................................................... 112
, The business case for technology investments ............................................................................... 112
Acquiring information systems ....................................................................................................... 115
The systems development life cycle................................................................................................ 120
Live hoorcollege 13 – Exam Q&A & Quiz............................................................................................. 126
Quiz time – oefenvragen tentamen .................................................................................................... 128
Homework exercises HC 3 ................................................................................................................... 131
Homework exercise HC 4 .................................................................................................................... 132
Oefenvragen HC 5 ............................................................................................................................... 137
Oefenvragen HC 6 ............................................................................................................................... 137
Oefenvragen HC 6 ............................................................................................................................... 139
Oefenvragen HC 7 ............................................................................................................................... 139
Topics hoofdstukken:
, Hoorcollege 1 -
ICT = informatie en communicatie technologie. ICT en IT bvbb hebben ongeveer dezelfde betekenis.
Introductie van het onderwerp
Information management = IM = Het gaat niet alleen om het beheer van de
hardware en software. Het gaat ook over de bedrijfsprocessen. Die moeten
goed op elkaar worden afgestemd. Dus belangrijk om zowel de technische
kant als de bedrijfskundige kant te bekijken.
- Topics 1: business-IT alignement. Omdat technologie steeds
veranderd, veranderd de vraag binnen alignement ook
- Topics 2: enterprise resource planning = ERP. Idee is dat je een
systeem hebt die elk bedrijfsproces van een bedrijf kan automatiseren. SAPP maakt
informatiesystemen voor elke tak binnen het bedrijf. Bedrijfsbrede informatiesystemen die
alle processen kunnen automatiseren.
- Topic 3: business process modeling. Bedrijfsprocessen en bedrijfsmodelleren. Belangrijk om
op een technische manier naar het bedrijf te kijken.
Voorbeeld – procurement process (inkoop proces):
- Topic 4: business analytics. Je probeert de informatie op een goede manier te organiseren
en te structureren.
Inhoud
Hoorcollege 1 - ........................................................................................................................................ 4
Introductie van het onderwerp ........................................................................................................... 4
Hoofdstuk 1 ......................................................................................................................................... 5
Hoorcollege 2 – Trends in IT & Intro to Business Intelligence................................................................. 6
Trends in IT – Business application ..................................................................................................... 6
Introduction to Business Intelligence & Analytics – H6 ...................................................................... 9
Hoorcollege 3 – Business process modeling 1 ...................................................................................... 11
Introduction to business processes – H7 .......................................................................................... 11
Modelling busines processes – part A ............................................................................................... 12
Modelling business processes – part B ............................................................................................. 15
Modelling busines processes – part C ............................................................................................... 15
Model extensions .............................................................................................................................. 16
Live hoorcollege 4.................................................................................................................................. 20
Wrap up: business process modelling ............................................................................................... 21
Business process in ERP systems – H7............................................................................................... 24
Live hoorcollege 5.................................................................................................................................. 30
Computers & system intro ................................................................................................................ 30
Computer components – H3 ............................................................................................................. 31
IT-systems infrastructure – H3 .......................................................................................................... 37
Live hoorcollege 6.................................................................................................................................. 42
Database management introduction ................................................................................................ 42
Relational database ........................................................................................................................... 44
Table relationships ............................................................................................................................ 48
Database queries ............................................................................................................................... 49
Making mock-ups with Balsamiq....................................................................................................... 50
Live hoorcollege 7.................................................................................................................................. 52
Business intelligence / analytics ........................................................................................................ 52
Introduction to data warehousing .................................................................................................... 53
Front-end applications ...................................................................................................................... 56
Introduction to data mining .............................................................................................................. 60
Live hoorcollege 8.................................................................................................................................. 62
Chapter 2: Gaining competitive advantage through information systems ........................................... 62
, Introduction....................................................................................................................................... 62
Gaining competitive advantage with IS ............................................................................................. 64
Revenue models through IS .............................................................................................................. 68
Innovation & IS .................................................................................................................................. 70
Chapter 4: E-commerce ......................................................................................................................... 72
Introduction....................................................................................................................................... 72
Business – 2 – consumer ................................................................................................................... 74
Websites & marketing ....................................................................................................................... 76
M-commerce ..................................................................................................................................... 76
Conclusion ......................................................................................................................................... 79
Live hoorcollege 9.................................................................................................................................. 80
Chapter 5a: Online collaboration & remote working ............................................................................ 80
Introduction....................................................................................................................................... 80
Why do we work together and collaborate? .................................................................................... 80
What technical changes have occurred?........................................................................................... 83
And what to consider? / The management of remote collaboration ............................................... 85
Chapter 5b: Social media & virtual communities .................................................................................. 87
Technological & social developments in relation to social media .................................................... 87
Challenges & opportunities of social media ...................................................................................... 89
Role of social media & online communities during crisis .................................................................. 90
Live hoorcollege 10................................................................................................................................ 92
Chapter 8: Supply Chain ........................................................................................................................ 94
What are supply chains ..................................................................................................................... 94
Managing Complex Supply Chains .................................................................................................... 96
Chapter 8: Customer Relationship Management................................................................................ 100
What is Customer Relationship ....................................................................................................... 100
Operational Customer Relationship ................................................................................................ 101
Analytical customer relationship ..................................................................................................... 102
Collaborative customer relationship ............................................................................................... 103
Combining CRM elements ............................................................................................................... 104
CRM strategies ................................................................................................................................ 105
Live hoorcollege 11.............................................................................................................................. 105
Chapter 10: Securing Information Systems ......................................................................................... 105
IT security, Risks and threats ........................................................................................................... 105
Managing IT security ....................................................................................................................... 108
Chapter 9: Developing and Acquiring Information Systems ............................................................... 112
, The business case for technology investments ............................................................................... 112
Acquiring information systems ....................................................................................................... 115
The systems development life cycle................................................................................................ 120
Live hoorcollege 13 – Exam Q&A & Quiz............................................................................................. 126
Quiz time – oefenvragen tentamen .................................................................................................... 128
Homework exercises HC 3 ................................................................................................................... 131
Homework exercise HC 4 .................................................................................................................... 132
Oefenvragen HC 5 ............................................................................................................................... 137
Oefenvragen HC 6 ............................................................................................................................... 137
Oefenvragen HC 6 ............................................................................................................................... 139
Oefenvragen HC 7 ............................................................................................................................... 139
Topics hoofdstukken:
, Hoorcollege 1 -
ICT = informatie en communicatie technologie. ICT en IT bvbb hebben ongeveer dezelfde betekenis.
Introductie van het onderwerp
Information management = IM = Het gaat niet alleen om het beheer van de
hardware en software. Het gaat ook over de bedrijfsprocessen. Die moeten
goed op elkaar worden afgestemd. Dus belangrijk om zowel de technische
kant als de bedrijfskundige kant te bekijken.
- Topics 1: business-IT alignement. Omdat technologie steeds
veranderd, veranderd de vraag binnen alignement ook
- Topics 2: enterprise resource planning = ERP. Idee is dat je een
systeem hebt die elk bedrijfsproces van een bedrijf kan automatiseren. SAPP maakt
informatiesystemen voor elke tak binnen het bedrijf. Bedrijfsbrede informatiesystemen die
alle processen kunnen automatiseren.
- Topic 3: business process modeling. Bedrijfsprocessen en bedrijfsmodelleren. Belangrijk om
op een technische manier naar het bedrijf te kijken.
Voorbeeld – procurement process (inkoop proces):
- Topic 4: business analytics. Je probeert de informatie op een goede manier te organiseren
en te structureren.
