D024
D024 Professional Presence and Influence
AIM2 Task 1 Establishing Professional Presence to Promote a Healthy Work Environment
Western Governors University
C1.Social and Emotional Intelligence Skills to Handle Difficult Work Situations and
Implement Joy in Work
Emotional intelligence defines how individuals, in their sole capacity, implement a
comprehension of their emotions, control or manage them positively. By intending to sustain a
stress-free existence and coexistence with others, communicating better, managing conflicts and
conflicting situations (Başoğul & Özgür, 2016), and empathizing with other people. As outlined
the 21st Century is marked with constant changes within organizational structures; hence leaders
within the ambits of those leaderships are tasked with implementing changes. (Mohammed,
2018). Notably, such changes often evoke much emotional discomfort because people do not
like being dragged out of their comfort zones. It thus is suggested that as the leaders attempt to
bring forth and implement such changes, they must be armed with emotional intelligence skills
that will help them maneuver such difficulties and still implement the much-desired changes.
Like other fields, the healthcare industry has various challenges requiring social and
emotional intelligence to address. Advanced professional nurses may face difficult workplace
situations that may require them to invoke the relevance of social and emotional intelligence.
Such situations may include conflicts. Note that conflict between nurses may arise from their
difference in perception of employees and management strategies (Başoğul & Özgür, 2016).
Such conflicts place advanced professional nurses in a difficult situation and endanger the
success at the workplace. To overcome them, advanced professional nurses must develop and
sustain social and emotional intelligence skills. Examples of these skills may include but are not
, limited to self-awareness, self-management, interpersonal communication, executive functions,
and social awareness.
Emotional self-awareness describes the ability to comprehend your emotions and their
effect on your performance. The aspect of self-awareness delves deeper into promoting self-
understanding. The basic understanding here is that a person knows themselves better hence is in
a better position to manage how they emotionally interact with others. They can also control how
others perceive them in terms of their emotions. An individual is also able to identify their
strengths and limitations. Self-awareness is the first component within the description of
emotional intelligence (Goleman, 2018). He describes self-awareness as understanding one's
strengths, weaknesses, drives, needs, and emotions. Similarly, advanced professional nurses can
implement emotional self-awareness to understand their weaknesses, strengths, personal drives,
and emotions to handle difficult workplace situations. Advanced professional nurses can also
implement the hallmarks of self-awareness like realistic self-assessment and self-confidence to
improve on their self-awareness.
Emotional self-management defines how one can control impulsive behaviors and
feelings to affect change in a healthy way. Humans are biologically wired in a manner that such
biological impulses drive their emotions. We cannot do away with such impulses but have the
discretion of controlling and managing them (Goleman, 2018). The hallmark essentiality of
emotional-self management is that people no longer become prisoners of their feelings but can
express themselves in a more controlled and calm way. Advanced professional nurses may
implement this skill in dealing with and adapting to change. As mentioned earlier, it is plausible
that change often drags people out of their comfort zones and does elicit many emotions. Nurses
with emotional self-management will find it easy to go through such difficult situations because
they know how to manage their emotions.
D024 Professional Presence and Influence
AIM2 Task 1 Establishing Professional Presence to Promote a Healthy Work Environment
Western Governors University
C1.Social and Emotional Intelligence Skills to Handle Difficult Work Situations and
Implement Joy in Work
Emotional intelligence defines how individuals, in their sole capacity, implement a
comprehension of their emotions, control or manage them positively. By intending to sustain a
stress-free existence and coexistence with others, communicating better, managing conflicts and
conflicting situations (Başoğul & Özgür, 2016), and empathizing with other people. As outlined
the 21st Century is marked with constant changes within organizational structures; hence leaders
within the ambits of those leaderships are tasked with implementing changes. (Mohammed,
2018). Notably, such changes often evoke much emotional discomfort because people do not
like being dragged out of their comfort zones. It thus is suggested that as the leaders attempt to
bring forth and implement such changes, they must be armed with emotional intelligence skills
that will help them maneuver such difficulties and still implement the much-desired changes.
Like other fields, the healthcare industry has various challenges requiring social and
emotional intelligence to address. Advanced professional nurses may face difficult workplace
situations that may require them to invoke the relevance of social and emotional intelligence.
Such situations may include conflicts. Note that conflict between nurses may arise from their
difference in perception of employees and management strategies (Başoğul & Özgür, 2016).
Such conflicts place advanced professional nurses in a difficult situation and endanger the
success at the workplace. To overcome them, advanced professional nurses must develop and
sustain social and emotional intelligence skills. Examples of these skills may include but are not
, limited to self-awareness, self-management, interpersonal communication, executive functions,
and social awareness.
Emotional self-awareness describes the ability to comprehend your emotions and their
effect on your performance. The aspect of self-awareness delves deeper into promoting self-
understanding. The basic understanding here is that a person knows themselves better hence is in
a better position to manage how they emotionally interact with others. They can also control how
others perceive them in terms of their emotions. An individual is also able to identify their
strengths and limitations. Self-awareness is the first component within the description of
emotional intelligence (Goleman, 2018). He describes self-awareness as understanding one's
strengths, weaknesses, drives, needs, and emotions. Similarly, advanced professional nurses can
implement emotional self-awareness to understand their weaknesses, strengths, personal drives,
and emotions to handle difficult workplace situations. Advanced professional nurses can also
implement the hallmarks of self-awareness like realistic self-assessment and self-confidence to
improve on their self-awareness.
Emotional self-management defines how one can control impulsive behaviors and
feelings to affect change in a healthy way. Humans are biologically wired in a manner that such
biological impulses drive their emotions. We cannot do away with such impulses but have the
discretion of controlling and managing them (Goleman, 2018). The hallmark essentiality of
emotional-self management is that people no longer become prisoners of their feelings but can
express themselves in a more controlled and calm way. Advanced professional nurses may
implement this skill in dealing with and adapting to change. As mentioned earlier, it is plausible
that change often drags people out of their comfort zones and does elicit many emotions. Nurses
with emotional self-management will find it easy to go through such difficult situations because
they know how to manage their emotions.
