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Summary MNM1502 Assignment 1 semester 1&2 2021

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This document contains answers for MNM1502 assignment 1 for semester 1&2 2021.

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University Of South Africa (Unisa)
Course
MNM1502 - Customer Service








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Institution
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April 28, 2021
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Written in
2021/2022
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MNM1502
ASSIGNMENT 1 SEMESTER 1 & 2 2021
UNIQUE NUMBER: 764561


QUESTION 1

Judith wants to buy a geyser blanket but does not know which aisle it was in. She asks
the store assistant who then nods his head and starts walking towards the plumbing
department as a way of indicating to Judith that he understands what she is looking
for.

The assistant nodding his head and walking towards the plumbing department as a
way of indicating that he understands what the customer is looking for, is an example
of which element of the communication model?

1. Noise
2. Decoding
3. Encoding
4. The message channel
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