PRACTICE GUIDE UPDATED 2026 TESTED
SOLUTIONS
⫸ Fire and emergency services organizations may enter into aid
agreements with other agencies to provide _____ to the fire and
emergency services organizations. Answer: additional resources
⫸ A critical component of a Level II Company Officer's understanding
of how government functions at various levels would be to: Answer:
understand applicable regulatory and enabling legislation affecting the
fire and emergency services.
⫸ In order to ensure that organizational change is successful, company
officers must understand: Answer: the reasons employees resist changes
and how to overcome those reasons.
⫸ Fire and emergency services organizations that do not have a full-
time public information officer (PIO) may assign company officers the
task of preparing: Answer: media or news releases.
⫸ What type of written communication may a Company Officer II need
to develop in order to provide summaries and conclusions based on
collected data? Answer: Executive summaries
, ⫸ An element that needs to be included in the change implementation
process is a method of: Answer: analyzing the current policies that the
organization uses.
⫸ What is a primary health and safety duty of the Company Officer II?
Answer: Analyzing unit accident and injury reports
⫸ What term refers to a person who leads a change project or initiative?
Answer: Change agent
⫸ What two types of forces drive change in the fire and emergency
services? Answer: Internal and external
⫸ Fire and emergency services organizations in the U.S. and Canada
may interact with federal agencies that were established to: Answer:
protect the public and reduce the risk of life-threatening incidents.
⫸ When tasked with supervising the implementation of a multi-unit
community risk reduction program, a Level II Company Officer begins
the process by: Answer: conducting a risk assessment.
⫸ Formal agreements between the fire and emergency services
organization and various levels of government and agencies help ensure
a(an): Answer: coordinated response during a crisis.