CMN 212 EXAM ONE PRACTICE QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2026
The Theory of Scientific Management sought to eliminate:
a. Legal and rational authority
b. Uneven work and systematic soldiering
c. Piecework pay and time and motion studies
d. Centralization and financial reward - Answers *b*
both of these systematic soldiering and uneven work were
things scientific management sought to eliminate.
Which of the following characterizes communication content within the Human Relations
Organization?
a. Task
b. Social
c. Innovation
d. a and b
e. All of the Above - Answers *d*
- Human relations organizations emphasize the relational or social side of the organization, so b is
true.
- Human relations organizations maintain the emphasis on task of the classical organization, so a is
also true. They add the social side to it.
Jamon is a manager in a Human Resources organization. He has a message for Bob who works on the
assembly line. What channel is he likely to use to get the message to Bob?
a. Face-to-face
b. Telephone
c. Electronic mail
d. All of the above - Answers *d*
If you know Human Resources material, you know that there is no preferred channel for
communicating. Hence, any channel might be used, and d is the correct answer.
The property of hierarchical ordering implies that the system must process inputs to create outputs.
a. True
b. False - Answers *False*
Does this correspond to what the statement says? There is "system" in the statement, so that
fits. However, processing inputs to create outputs is a systems principle, but it doesn't
correspond to hierarchy.
Which of Maslow's Needs Does a Promotion to a Better Position Meet?
a. Safety
b. Affiliation
c. Esteem
d. Self-actualization - Answers *c*
Esteem
- being promoted shows that an employee is valued in an organization
- moving up helps one feels of higher status
- safety is a secondary result to a promotion (but these needs refer to being protected from harm,
more than anything else)
- can't be affiliation because you leave where you were before (so may increase need for affiliation
- not enough for self-actualization (e.g., getting your dream job would be getting close but still
requires more)
An Organization Based on Human Relations Principles Will Be Less Hierarchical than the Classical
Organization?
a. True
b. False - Answers *False*
, Much as in the classical organization, Hierarchy is an important part of the human relations
organization. The main difference in the human relations context is that managers or superiors are
encouraged to meet the higher order needs of the employees (which was not the case in the classical
organization).
John owns the Coldstone on Green Street, and only hires students as employees. When interviewing,
he looks for employees with flexible schedules, as he emphasizes the importance of being on time
and showing up for all shifts, regardless of what might be going on with classwork or extracurricular
activities. As such, he only hires students who confirm that they will plan their work schedule in
advance to account for other school obligations, in order to minimize employees putting other
obligations ahead of Coldstone. This is an example of what principle of the Classical Organization?
a. Organizational Structure
b. Power
c. Rewards
d. Attitude Toward the Organization
e. Protections for Individuals - Answers *d*
Organizational structure is concerned with the structure of the organization (vertical hierarchy, unity
of command, division of labor); power is concerned with managerial authority stemming from the
position (not the person) and the control management has; rewards are concerned with pay being a
primary motivator and the idea that hiring and promotion should be based on merit; and protections
for individuals is focused on the rights that employees have to be held to the same rules, a right of
grievance and appeal, obedience to a position (not an individual), and the idea that an organization
can only control aspects of employee life that fall within the sphere of the employee's work.
Which of the following responses is an example of strategic ambiguity?
a. "Your clothes are definitely NOT on par with the designers you're trying to compete with"
b. "You have some unique and fun designs, we should focus on quality so we can compete
with the big dogs
c. "Omg... I LOVE your stuff!! Seriously, it's amazing!" - Answers *b*
Which of the following responses is an example of strategic ambiguity?
a. "I think I understand your goal, but I've seen others try that and fail, and I definitely don't want that
to happen to you!!!"
b. "That's a really dumb idea."
c. "Let's do it!" - Answers *a*
Which of the following responses is an example of strategic ambiguity?
a. "This is the best thing you've ever done! Totally works for me!"
b. "Just completely redo that photo, it looks awful."
c. "You know what might look even better? If we tried a different pose, and did the cropping a bit
different... but I like the direction you're going in!" - Answers *c*
Leaders use a "delegate and disappear" management style and exert minimum effort to organize
organizational members to get job done.
What type of leader is this? ______ Task ______ People? - Answers Impoverished Leader
1 Task, 1 People
These managers care little for the people they employ and little for productivity or organizational
goals.
Leaders seek to establish a pleasant workplace with friendly and comfortable human relations and
working conditions.
What type of leader is this? ______ Task ______ People? - Answers Country Club Leader
1 Task, 9 People
The Theory of Scientific Management sought to eliminate:
a. Legal and rational authority
b. Uneven work and systematic soldiering
c. Piecework pay and time and motion studies
d. Centralization and financial reward - Answers *b*
both of these systematic soldiering and uneven work were
things scientific management sought to eliminate.
Which of the following characterizes communication content within the Human Relations
Organization?
a. Task
b. Social
c. Innovation
d. a and b
e. All of the Above - Answers *d*
- Human relations organizations emphasize the relational or social side of the organization, so b is
true.
- Human relations organizations maintain the emphasis on task of the classical organization, so a is
also true. They add the social side to it.
Jamon is a manager in a Human Resources organization. He has a message for Bob who works on the
assembly line. What channel is he likely to use to get the message to Bob?
a. Face-to-face
b. Telephone
c. Electronic mail
d. All of the above - Answers *d*
If you know Human Resources material, you know that there is no preferred channel for
communicating. Hence, any channel might be used, and d is the correct answer.
The property of hierarchical ordering implies that the system must process inputs to create outputs.
a. True
b. False - Answers *False*
Does this correspond to what the statement says? There is "system" in the statement, so that
fits. However, processing inputs to create outputs is a systems principle, but it doesn't
correspond to hierarchy.
Which of Maslow's Needs Does a Promotion to a Better Position Meet?
a. Safety
b. Affiliation
c. Esteem
d. Self-actualization - Answers *c*
Esteem
- being promoted shows that an employee is valued in an organization
- moving up helps one feels of higher status
- safety is a secondary result to a promotion (but these needs refer to being protected from harm,
more than anything else)
- can't be affiliation because you leave where you were before (so may increase need for affiliation
- not enough for self-actualization (e.g., getting your dream job would be getting close but still
requires more)
An Organization Based on Human Relations Principles Will Be Less Hierarchical than the Classical
Organization?
a. True
b. False - Answers *False*
, Much as in the classical organization, Hierarchy is an important part of the human relations
organization. The main difference in the human relations context is that managers or superiors are
encouraged to meet the higher order needs of the employees (which was not the case in the classical
organization).
John owns the Coldstone on Green Street, and only hires students as employees. When interviewing,
he looks for employees with flexible schedules, as he emphasizes the importance of being on time
and showing up for all shifts, regardless of what might be going on with classwork or extracurricular
activities. As such, he only hires students who confirm that they will plan their work schedule in
advance to account for other school obligations, in order to minimize employees putting other
obligations ahead of Coldstone. This is an example of what principle of the Classical Organization?
a. Organizational Structure
b. Power
c. Rewards
d. Attitude Toward the Organization
e. Protections for Individuals - Answers *d*
Organizational structure is concerned with the structure of the organization (vertical hierarchy, unity
of command, division of labor); power is concerned with managerial authority stemming from the
position (not the person) and the control management has; rewards are concerned with pay being a
primary motivator and the idea that hiring and promotion should be based on merit; and protections
for individuals is focused on the rights that employees have to be held to the same rules, a right of
grievance and appeal, obedience to a position (not an individual), and the idea that an organization
can only control aspects of employee life that fall within the sphere of the employee's work.
Which of the following responses is an example of strategic ambiguity?
a. "Your clothes are definitely NOT on par with the designers you're trying to compete with"
b. "You have some unique and fun designs, we should focus on quality so we can compete
with the big dogs
c. "Omg... I LOVE your stuff!! Seriously, it's amazing!" - Answers *b*
Which of the following responses is an example of strategic ambiguity?
a. "I think I understand your goal, but I've seen others try that and fail, and I definitely don't want that
to happen to you!!!"
b. "That's a really dumb idea."
c. "Let's do it!" - Answers *a*
Which of the following responses is an example of strategic ambiguity?
a. "This is the best thing you've ever done! Totally works for me!"
b. "Just completely redo that photo, it looks awful."
c. "You know what might look even better? If we tried a different pose, and did the cropping a bit
different... but I like the direction you're going in!" - Answers *c*
Leaders use a "delegate and disappear" management style and exert minimum effort to organize
organizational members to get job done.
What type of leader is this? ______ Task ______ People? - Answers Impoverished Leader
1 Task, 1 People
These managers care little for the people they employ and little for productivity or organizational
goals.
Leaders seek to establish a pleasant workplace with friendly and comfortable human relations and
working conditions.
What type of leader is this? ______ Task ______ People? - Answers Country Club Leader
1 Task, 9 People
