CMN 1148 FINAL EXAM PREP
QUESTIONS WITH COMPLETE
SOLUTIONS
Outsourcing - ANSWERSwhen businesses move manufacturing and service centers to
countries where labor is cheap
Demographics - ANSWERSstatistical descriptions of characteristics of a population
Changing demographics can result in... - ANSWERSmulticultural workplaces
Organization's 5 critical features - ANSWERS- existence of a social collectivity
- org and individual goals
- coordinating activity
- organizational structure
- embedding of org within an environ. of other orgs
Craig's 7 domains of communication theory - ANSWERSrhetorical, semiotic,
phenomenological, cybernetic, sociopsychological, sociocultural, critical
Machine Metaphor - ANSWERSrepresents organizations as standardized by
specialization, standardization, predictability, replaceability
Fayol's Classical Management Theory - ANSWERSelements of management and
principles of management
Elements of management - ANSWERS- planning
- organizing
- managers set tasks
- coordination
- control
Principles of organization structure - ANSWERS- scalar chain
- unity of command
- division of labor
- order
- span of control
- structural "gangplank"
Principles of organizational power - ANSWERS- centralization
- authority and responsibility
- discipline
, Principles of organizational reward - ANSWERS- remuneration of personal
- equity
- tenure stability
Principles of organizational attitude - ANSWERS- subordination of individual interest to
general interest
- initiative
- esprit de corps
Weber's theory of Bureaucracy - ANSWERS- clearly defined hierarchy of control
- division of labor
- centralization of decision making and power OR vertical coordination of authority
- explicit set of rules
- thorough training in a field of specialization
- a job as one's primary activity
- written documentation/file keeping
Traditional authority - ANSWERSpower based on long-standing beliefs about who
should have control
Charismatic authority - ANSWERSpower based on individual's personality and ability to
attract and interact with followers
Rational-legal authority - ANSWERSpower based on rational application of rules
developed through a reliance on info and expertise
Taylor's theory of scientific management - ANSWERS- there's one best way to do every
job
- proper selection of workers
- training of workers
- inherent difference between managers and workers
Communication in classical approaches - ANSWERS- vertical (downward)
- usually written
- formal
Direction of communication flow - ANSWERS- vertically
- horizontally
- free flowing
- task oriented
Channel of communication - ANSWERS- face to face
- written
- variety of mediated channels (phone, computer)
QUESTIONS WITH COMPLETE
SOLUTIONS
Outsourcing - ANSWERSwhen businesses move manufacturing and service centers to
countries where labor is cheap
Demographics - ANSWERSstatistical descriptions of characteristics of a population
Changing demographics can result in... - ANSWERSmulticultural workplaces
Organization's 5 critical features - ANSWERS- existence of a social collectivity
- org and individual goals
- coordinating activity
- organizational structure
- embedding of org within an environ. of other orgs
Craig's 7 domains of communication theory - ANSWERSrhetorical, semiotic,
phenomenological, cybernetic, sociopsychological, sociocultural, critical
Machine Metaphor - ANSWERSrepresents organizations as standardized by
specialization, standardization, predictability, replaceability
Fayol's Classical Management Theory - ANSWERSelements of management and
principles of management
Elements of management - ANSWERS- planning
- organizing
- managers set tasks
- coordination
- control
Principles of organization structure - ANSWERS- scalar chain
- unity of command
- division of labor
- order
- span of control
- structural "gangplank"
Principles of organizational power - ANSWERS- centralization
- authority and responsibility
- discipline
, Principles of organizational reward - ANSWERS- remuneration of personal
- equity
- tenure stability
Principles of organizational attitude - ANSWERS- subordination of individual interest to
general interest
- initiative
- esprit de corps
Weber's theory of Bureaucracy - ANSWERS- clearly defined hierarchy of control
- division of labor
- centralization of decision making and power OR vertical coordination of authority
- explicit set of rules
- thorough training in a field of specialization
- a job as one's primary activity
- written documentation/file keeping
Traditional authority - ANSWERSpower based on long-standing beliefs about who
should have control
Charismatic authority - ANSWERSpower based on individual's personality and ability to
attract and interact with followers
Rational-legal authority - ANSWERSpower based on rational application of rules
developed through a reliance on info and expertise
Taylor's theory of scientific management - ANSWERS- there's one best way to do every
job
- proper selection of workers
- training of workers
- inherent difference between managers and workers
Communication in classical approaches - ANSWERS- vertical (downward)
- usually written
- formal
Direction of communication flow - ANSWERS- vertically
- horizontally
- free flowing
- task oriented
Channel of communication - ANSWERS- face to face
- written
- variety of mediated channels (phone, computer)
