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An example of a statement that you should NOT use when
collecting money from a pt is - ANSWER -Do you want to pay?
Malcolm is 5 years old and was climbing a tree, a branch broke
and he fell to the ground. He was rushed to the ER and it was
determined that he broke his arm. His mother gives you his
BCBS insurance card from his dad's employer. During the post
MSE, you check eligibility and the card is inactive. Who is the
guarantor on this encounter - ANSWER -Mother
A pt walks in to the hospital with an order of an x-ray of the
right foot. The pt hands you his Medicare and Medicaid
insurance cards. Which of the following codes would you NOT
use on his account upon completing the full registration
A. Primary insurance verified active (TIVPC)
B. Secondary insurance verified active (TIVSC)
C. Pt requested payment plan (TLPYP)
D. Pt has no liability for service (TLZNO) - ANSWER -C
What is the definition for TLCOL - ANSWER -Patient liability
collected
,A patient states he has a Medicare. You attempt to collect his
20% co-insurance of $200. The patient states he can only pay
$100. You collect the payment of $100. What codes should you
use for this situation - ANSWER -TLPRT (Partial payment
liability collected)
To enter the correct time for an assessment done an hour
ago, what button
should you click? - ANSWER -
Insert column
What are the appropriate forms of primary photo ID - ANSWER
-DL, passport, military ID, state ID
Who is responsible for any balance not covered by insurance -
ANSWER -Guarantor
What is the correct occurrence code for an auto accident that
occurred in an at-fault state - ANSWER -01
What is the correct occurrence code to use when registering a
Workers comp encounter - ANSWER -04
What term is associated with patient privacy and the electronic
submission of claims - ANSWER -HIPAA
Two patients can be linked to the same guarantor account -
ANSWER -True
, You can use the temporary address to make sure a pt's bills are
sent to an address other than their home address - ANSWER -
False
What is the purpose of EMTALA - ANSWER -To ensure that
patients who either present for treatment in the emergency
room or in active labor are treated regardless of their ability to
pay for the service
What makes up the Serve for Better model - ANSWER -
Empathy, Quality, Experience, Completeness
What are the Conifer core models - ANSWER -Service, Integrity,
Unity, Respect
Key components to verify patient benefits - ANSWER -
Copayment for procedure, coinsurance for procedure, policy
effective, covered benefit
Informing a pt of how long the registration process will take
falls under which AIDET fundamental - ANSWER -Duration
Which ways can you help to keep PHI private - ANSWER -log
off/lock computers screens when not in use, shred documents
containing PHI, lock file cabinets and drawers when PHI is
present, Avoid discussing sensitive information in public
A patient presents to the facility for services. He is covered by
his own Cigna insurance that he has through his job, and he