1. USPS: A business. One stop shopping ƒor all delivery needs. Have the Monopoly to deliver Ƒirst Class Mail (ƑCM).
2. Perception: is REALITY
3. Need: A desire to improve or accomplish something.
4. HAZMAT: Does this package contain anything liquid, ƒragile, perishable, potentially hazardous, perƒume and
lithium battery?
5. G.I.S.T.: Greet, Inquire, Suggest, Thank
6. Ready Post: Supplies we sell at Post Oƒlce Lobby
7. Engaging Our Customer: Greet customer
Ask the HAZMAT
Otter Express Mail
Otter Insurance and Delivery Conƒirmation
Otter additional products to purchase
Provide receipt
8. Express Mail & Priority Mail: Money making products and Premier Shipping
9. Express Mail: 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
Iƒ it ƒits it ships.
10. Priority Mail: 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
1/
15
, 70 lbs. max and 108 inches max combined length and girth
11. Parcel Select: 70 lbs. max and 130 inches max combined length and girth
Ground Delivery (Bulk)
Designed ƒor Large and Medium Mailers
12. Processing Categories:: Letter
Ƒlats
Machinable Parcel
Irregular Parcel
Outside Parcel
13. Letter Size: Rectangular
3 1/2 inches in height 5
inches in length
2/
15
2. Perception: is REALITY
3. Need: A desire to improve or accomplish something.
4. HAZMAT: Does this package contain anything liquid, ƒragile, perishable, potentially hazardous, perƒume and
lithium battery?
5. G.I.S.T.: Greet, Inquire, Suggest, Thank
6. Ready Post: Supplies we sell at Post Oƒlce Lobby
7. Engaging Our Customer: Greet customer
Ask the HAZMAT
Otter Express Mail
Otter Insurance and Delivery Conƒirmation
Otter additional products to purchase
Provide receipt
8. Express Mail & Priority Mail: Money making products and Premier Shipping
9. Express Mail: 1-2 Days Guaranteed Delivery
$100 Insurance Coverage
Iƒ it ƒits it ships.
10. Priority Mail: 2-3 Days Guaranteed Delivery
$50 Insurance Coverage
1/
15
, 70 lbs. max and 108 inches max combined length and girth
11. Parcel Select: 70 lbs. max and 130 inches max combined length and girth
Ground Delivery (Bulk)
Designed ƒor Large and Medium Mailers
12. Processing Categories:: Letter
Ƒlats
Machinable Parcel
Irregular Parcel
Outside Parcel
13. Letter Size: Rectangular
3 1/2 inches in height 5
inches in length
2/
15
