Test Bank for Human Resources Management in Canada 15th Edition by Dessler & Cole | Actual Exam Questions with Verified Correct Answers | 100% Guaranteed Pass A+ Guide

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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition by Gary Dessler
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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: b b b b




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. b b b b b b




C) all managerial activities.
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D) concepts and techniques used in leading people at work. b b b b b b b b




E) management techniques for controlling people at work. b b b b b b




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. b




B) management's philosophy. b




C) human capital. b




D) production capital. b




E) cultural diversity. b




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3) Human resources practices that support strategy include:




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A) performance management. b




B) production scheduling. b
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C) policies and procedures. b b




D) staffing practices. b




E) rewards practices.
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4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
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B) balanced strategy. b




C) Human Capital Index.
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D) balanced scorecard. b
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E) none of the above. b b b




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
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resources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs. b b b b b b




B) diversity programs. b




C) employee recognition programs. b b




D) employee relations activity. b b




E) job design indicators.
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6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
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following is an operational responsibility?
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A) setting goals and objectives b b b




B) collecting metrics b




C) analyzing metrics b




D) interpreting human right laws b b b




E) interpreting health and safety legislation b b b b

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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and the outcome of recent arbitration hearings and court decisions is most closely related with which of the following
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HR activities?
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A) serving as a consultant b b b




B) formulating policies and procedures b b b




C) offering advice b




D) providing services b




E) serving as a change agent b b b b




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
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known as
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A) hiring temporary employees. b b




B) payroll and benefits administration. b b b




C) contract administration. b




D) outsourcing.
E) labour-management relations. b




9) The company's plan for how it will balance its internal strengths and weaknesses with external




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opportunities and threats in order to maintain competitive advantage is known as




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A) HR strategy. b




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D) policies and procedures. b b




E) none of the above.
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10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
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compensation and incentive plans, information about pending legislative changes and availability of talent in the
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labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. b




B) an employee engagement survey.
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C) an external market survey.
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D) an envrionmental study. b b




E) an external opportunities/threats study.
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11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's sales
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force due to an economic downturn. He was also involved in arranging for outplacement services and employee
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retention programs as well as restructuring of the business following the downsizing. This is an example of HR's role in:
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A) formulating strategy. b




B) operational activities. b




C) environmental scanning. b




D) environmental scanning and executing strategy. b b b b




E) executing strategy. b




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
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A) organizational climate. b




B) the strategic plan.
b b




C) the mission statement.
b b




D) organizational culture. b




E) the pervading atmosphere.
b b