Smart Serve Exam Questions With
Correct Answers 2026
True or False
The Government of Canada issues licences for the sale and service of alcohol in
Ontario - ANSWER-False, The Alcohol and Gaming Commission of Ontario (AGCO),
which is an arm's length agency of the Ontario Government, issues licences for the sale
and service of alcohol in Ontario. The AGCO can also suspend or revoke a licence.
True or False
The minimum age for someone to serve or sell alcohol in Ontario is 18. - ANSWER-
True
The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must
also be Smart Serve certified.
True or False
You could be held civilly and/or criminally liable if you serve too much alcohol to a
customer. - ANSWER-True, The Liquor Licence Act (LLA) is legislation that outlines the
laws and regulations affecting the sale and service of alcohol in Ontario. This includes
ensuring that you never serve a customer to the point of intoxication. Not complying with
the laws and regulations, could result in you being held civilly and/or criminally liable.
True or False
After an intoxicated customer has left your establishment, you are no longer liable for
him or her. - ANSWER-False, Your liability does not end when the customer leaves. If
you have served a customer to the point of intoxication, you are liable for them until they
are sober again.
True of False
Drinking coffee will help a person who is intoxicated sober up faster. - ANSWER-False,
Drinking coffee, water or eating food will not help someone sober up faster. Once
alcohol has been absorbed by the body and moves into the bloodstream, only time will
help.
True of False
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - ANSWER-False, There
are big differences in the alcohol content found in beer, wine, and spirits. This program
, will introduce a benchmark called a "Standard Drink" to help you estimate the amount of
alcohol each customer has consumed.
True or False
You can refuse the sale of alcohol to any customer even if they produce a valid I.D. -
ANSWER-True, It is your legal obligation to refuse the sale of alcohol to anyone if you
have reason to believe he/she is intoxicated and/or you suspect they may be
purchasing alcohol for an underage person.
True or False
A customer can show identification without a photo to prove they are age 19 or older. -
ANSWER-False, A valid I.D. is one that is issued by the government and must include a
person's photograph and date of birth.
True or False
If an intoxicated customer arrives at your establishment, you should not let them in. -
ANSWER-True, You cannot allow an intoxicated customer to enter or remain on the
premises of a licensed establishment.
True or False
On average, the body can metabolize approximately 2 standard drinks in one hour. -
ANSWER-False, On average, the body can metabolize approximately 1 standard drink
per hour.
True or False
The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC).
- ANSWER-True, Blood Alcohol Concentration is measured by the amount of alcohol
(milligrams) found in 100 millilitres of blood and is shown in grams per 100mL.
True or False
The body uses chemicals in the liver to break down (metabolize) the alcohol so that it
can be eliminated from the body. - ANSWER-True, The body uses chemicals in the liver
to break down (metabolize) the alcohol so that it can be eliminated from the body.
True of False
Approximately 60% of the alcoholic content will be slowly eliminated from the
bloodstream. The remaining 40% will be eliminated through a person's breath, sweat,
and urine. - ANSWER-False, Approximately 90% of the alcoholic content will be slowly
Correct Answers 2026
True or False
The Government of Canada issues licences for the sale and service of alcohol in
Ontario - ANSWER-False, The Alcohol and Gaming Commission of Ontario (AGCO),
which is an arm's length agency of the Ontario Government, issues licences for the sale
and service of alcohol in Ontario. The AGCO can also suspend or revoke a licence.
True or False
The minimum age for someone to serve or sell alcohol in Ontario is 18. - ANSWER-
True
The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must
also be Smart Serve certified.
True or False
You could be held civilly and/or criminally liable if you serve too much alcohol to a
customer. - ANSWER-True, The Liquor Licence Act (LLA) is legislation that outlines the
laws and regulations affecting the sale and service of alcohol in Ontario. This includes
ensuring that you never serve a customer to the point of intoxication. Not complying with
the laws and regulations, could result in you being held civilly and/or criminally liable.
True or False
After an intoxicated customer has left your establishment, you are no longer liable for
him or her. - ANSWER-False, Your liability does not end when the customer leaves. If
you have served a customer to the point of intoxication, you are liable for them until they
are sober again.
True of False
Drinking coffee will help a person who is intoxicated sober up faster. - ANSWER-False,
Drinking coffee, water or eating food will not help someone sober up faster. Once
alcohol has been absorbed by the body and moves into the bloodstream, only time will
help.
True of False
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - ANSWER-False, There
are big differences in the alcohol content found in beer, wine, and spirits. This program
, will introduce a benchmark called a "Standard Drink" to help you estimate the amount of
alcohol each customer has consumed.
True or False
You can refuse the sale of alcohol to any customer even if they produce a valid I.D. -
ANSWER-True, It is your legal obligation to refuse the sale of alcohol to anyone if you
have reason to believe he/she is intoxicated and/or you suspect they may be
purchasing alcohol for an underage person.
True or False
A customer can show identification without a photo to prove they are age 19 or older. -
ANSWER-False, A valid I.D. is one that is issued by the government and must include a
person's photograph and date of birth.
True or False
If an intoxicated customer arrives at your establishment, you should not let them in. -
ANSWER-True, You cannot allow an intoxicated customer to enter or remain on the
premises of a licensed establishment.
True or False
On average, the body can metabolize approximately 2 standard drinks in one hour. -
ANSWER-False, On average, the body can metabolize approximately 1 standard drink
per hour.
True or False
The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC).
- ANSWER-True, Blood Alcohol Concentration is measured by the amount of alcohol
(milligrams) found in 100 millilitres of blood and is shown in grams per 100mL.
True or False
The body uses chemicals in the liver to break down (metabolize) the alcohol so that it
can be eliminated from the body. - ANSWER-True, The body uses chemicals in the liver
to break down (metabolize) the alcohol so that it can be eliminated from the body.
True of False
Approximately 60% of the alcoholic content will be slowly eliminated from the
bloodstream. The remaining 40% will be eliminated through a person's breath, sweat,
and urine. - ANSWER-False, Approximately 90% of the alcoholic content will be slowly
