Clinical Medical Assistant Certification
AMCA Exam Questions and Answers
(Latest Update 2026)
Communication Methods -
correct answer ✅• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Nonverbal Communication -
correct answer ✅1.) Kinesics- study of nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not
match
Zones of Comfort -
correct answer ✅• Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
, Clinical Medical Assistant Certification
AMCA Exam Questions and Answers
(Latest Update 2026)
• Public space (12ft or more)
Phone Etiquette -
correct answer ✅• When speaking on the phone always identify
yourself to the caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take
a clear concise message in order for the call to be returned.
Answering the Phone -
correct answer ✅• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO
UPSETYOU; RMAIN CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
E-mail is a quick and easy way to communicate -
correct answer ✅• Use a personal name if your system allows it
• Fill in the subject line to identify your message
AMCA Exam Questions and Answers
(Latest Update 2026)
Communication Methods -
correct answer ✅• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Nonverbal Communication -
correct answer ✅1.) Kinesics- study of nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not
match
Zones of Comfort -
correct answer ✅• Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
, Clinical Medical Assistant Certification
AMCA Exam Questions and Answers
(Latest Update 2026)
• Public space (12ft or more)
Phone Etiquette -
correct answer ✅• When speaking on the phone always identify
yourself to the caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take
a clear concise message in order for the call to be returned.
Answering the Phone -
correct answer ✅• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO
UPSETYOU; RMAIN CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
E-mail is a quick and easy way to communicate -
correct answer ✅• Use a personal name if your system allows it
• Fill in the subject line to identify your message
