EXAM QUESTIONS AND ANSWERS COMPLETE
SET
◉ Workforce Planning and Employment. Answer: the process of
planning, developing, implementing, administering and performing
ongoing evaluation of recruiting, hiring, orientation and
organizational exit, to ensure that the workforce will meet the
organization's goals and objectives.
◉ Human Resource Development. Answer: the processes of
ensuring that the skills, knowledge, abilities, and performance of the
workforce meet current and future organizational and individual
needs through developing, implementing and evaluating activities
and programs addressing employee training and development,
change and performance management and the unique needs of
particular employee groups.
◉ Compensation and Benefits. Answer: the processes of analyzing,
developing, implementing, administering, and performing ongoing
evaluation of a total compensation and benefits system for all
employee groups consistent with human resource management
goals.
,◉ Employee and Labor Relations. Answer: the processes of
analyzing, developing, implementing, administering and performing
ongoing evaluation of the workplace relationship between employer
and employee (including collective bargaining process and union
relationships), in order to maintain effective relationships and
working conditions that balance the employer's needs with the
employees' rights in support of the organizations strategic
objectives.
◉ Occupational Health, Safety and Security. Answer: The processes
of analyzing, developing, implementing, administering and
performing ongoing evaluation of programs, practices and services
to promote the physical and mental well-being of individuals in the
workplace and to protect individuals and the workplace from unsafe
acts, unsafe working conditions and violence.
◉ What is the study of employee relations?. Answer: Managing the
relationship of employees with the organization and each other
◉ What aspects of the workplace are impacted by employee
relations?. Answer: -Organizational Culture
-Conflict resolutions and workplace investigations
-Employee discipline and engagement
◉ What are the core concepts of employee relations?. Answer:
Fairness and consistency, effective communication; documentation
, ◉ Organizational culture consists of. Answer: Shared values and
assumptions of. how members will behave
◉ Organizational benefits of engaged employees?. Answer: Loyalty
Motivation
Improved organizational performance
◉ What is the relationship between employee engagement and
satisfaction?. Answer: Engagement is about being interested in the
work; satisfaction is about being happy in the job
◉ Which factors impact employee engagement and productivity?.
Answer: Teamwork, trust, and information sharing
Management support for the employee and effective communication
Common goals and vision
◉ Conflict in organizations is often a result of. Answer: Conflicting
interests
Unclear expectations