CPXP EXAM STUDY GUIDE (IN PROGRESS) –
STEWART QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS 100%
How did the report of quality measures to CMS begin? -
ANSWER Hospitals could voluntarily report quality
measures starting in 2001- adapting to current state from
there
What is HCAHPS - ANSWER Hospital Consumer
Assessment of Healthcare Providers and Systems
What are some metrics for outcome of care? - ANSWER
mortality, readmission, complications, hospital
associated infections
Describe "Pay for performance" - ANSWER provide
financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal
outcomes for patients
,What are some reasons patients may not voice their
complaints? - ANSWER Don't know where to complain,
afraid of retribution, not worth the trouble
What are the IOM six aims of for quality (established in
2001) - ANSWER Safe, time, effective, efficient,
equitable, patient-centered (STEEEP)
What is the IHI triple aim? - ANSWER improve patient
experience, improve health of populations, reduce per
capita cost
Describe health literacy - ANSWER capacity to obtain,
process and understand basic health information needed
to make appropriate health decisions
What percentage of adults are estimated to have a
proficient health literacy - ANSWER 12 %
Which year was the American Society for Hospital Risk
Management formed? - ANSWER 1980
,What was the original name for the CMS - ANSWER
Health Care Financing Administration
What is the definition of Culture (Irwin Press) - ANSWER
Culture exists when its members share values and
behaviors that they take for granted
What is empathy - ANSWER the ability to understand
and share the feelings of another
What percentage of CMS reimbursement is dependent
on patient satisfaction scores - ANSWER 1%
What are the 4 basic needs that should be met to create
an ideal patient experience - ANSWER confidence,
integrity, pride, passion
In which year did hospitals establish patient advocates
and representatives? - ANSWER 1965
, In which year did the American hospital association
develop patients bill of rights - ANSWER 1973
What is the RATER scale and when was it developed -
ANSWER Reliability, Assurance, Tangibles, Empathy,
Responsiveness (early 80s)
What are some of the key concepts of the Planetree
model - ANSWER Importance of social support,
patient/resident education, healing environment (design-
iron curtain)
In which year were Diagnostic Related Groups (DRG)
introduced? - ANSWER 1983
What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established - ANSWER
requires hospitals to stabilize any patient who shows up
in the ER regardless of ability to pay (1986)
STEWART QUESTIONS AND ANSWERS WITH
VERIFIED SOLUTIONS 100%
How did the report of quality measures to CMS begin? -
ANSWER Hospitals could voluntarily report quality
measures starting in 2001- adapting to current state from
there
What is HCAHPS - ANSWER Hospital Consumer
Assessment of Healthcare Providers and Systems
What are some metrics for outcome of care? - ANSWER
mortality, readmission, complications, hospital
associated infections
Describe "Pay for performance" - ANSWER provide
financial incentives to hospitals, physicians, and other
providers to carry out improvement and achieve optimal
outcomes for patients
,What are some reasons patients may not voice their
complaints? - ANSWER Don't know where to complain,
afraid of retribution, not worth the trouble
What are the IOM six aims of for quality (established in
2001) - ANSWER Safe, time, effective, efficient,
equitable, patient-centered (STEEEP)
What is the IHI triple aim? - ANSWER improve patient
experience, improve health of populations, reduce per
capita cost
Describe health literacy - ANSWER capacity to obtain,
process and understand basic health information needed
to make appropriate health decisions
What percentage of adults are estimated to have a
proficient health literacy - ANSWER 12 %
Which year was the American Society for Hospital Risk
Management formed? - ANSWER 1980
,What was the original name for the CMS - ANSWER
Health Care Financing Administration
What is the definition of Culture (Irwin Press) - ANSWER
Culture exists when its members share values and
behaviors that they take for granted
What is empathy - ANSWER the ability to understand
and share the feelings of another
What percentage of CMS reimbursement is dependent
on patient satisfaction scores - ANSWER 1%
What are the 4 basic needs that should be met to create
an ideal patient experience - ANSWER confidence,
integrity, pride, passion
In which year did hospitals establish patient advocates
and representatives? - ANSWER 1965
, In which year did the American hospital association
develop patients bill of rights - ANSWER 1973
What is the RATER scale and when was it developed -
ANSWER Reliability, Assurance, Tangibles, Empathy,
Responsiveness (early 80s)
What are some of the key concepts of the Planetree
model - ANSWER Importance of social support,
patient/resident education, healing environment (design-
iron curtain)
In which year were Diagnostic Related Groups (DRG)
introduced? - ANSWER 1983
What is the Emergency Medical Treatment and Labor Act
(EMTALA) and when was it established - ANSWER
requires hospitals to stabilize any patient who shows up
in the ER regardless of ability to pay (1986)
