Source/encoder - Answers Person who begins the communication process
Channel - Answers Is the way of conveying and receiving the message to receiver/decoder
Types of Channels - Answers auditory, visual, kinesthetic
Forms of communication - Answers Verbal and nonverbal communication
Empathy - Answers Intellectually identifying with the way another person feels
Rapport - Answers feeling of mutual trust experience by people in a satisfactory relationship
Stimulus - Answers initiates the communication process
Reciever/Decoder - Answers the person that translates and interprets the message
Confirmation/Feedback - Answers evidence that the receiver understands the message
What is SBAR and what does it stand for? - Answers A professional form of communication for
nurses between shifts.
S- Situation
B- Background
A- Assessment
R- Recommendations
Describe a therapeutic communication - Answers A type of communication that builds rapport
between nurse and patient. The nurse has empathy & is honest and competent.
Ways to build rapport? - Answers -Identify a specific objective
-Provide a comfortable enviornment
-Promote privacy and confidentiality
-Be patient focused vs. task-focused
-Thorough observations and assessment
-Pacing
A type of question that has a wide range of possible answers? - Answers Open-ended question
A type of question that leads to a particular answer? - Answers Closed ended question
, A type of question/comment that makes sure you heard patient correctly? - Answers Validating
question or comment
Type of question/comment that confirms with what patient said? - Answers Clarifying question
or comment
Type of question/comment that repeats what the patient said? - Answers Reflective question or
comment
Type of question/comment that puts things in order? - Answers Sequencing questions or
comments
Type of question/comment that gets the topic back on track? - Answers Direction questions or
comments
Incivility - Answers bullying
A shared system of beliefs, values, and behavioral expectations that provide structure - Answers
Culture
Sense of identification with a collective cultural group, how you identify - Answers Ethnicity
Genetically Inherited factors - Answers Race
Cultural assimilation - Answers minorities living within a dominant group lose the characteristics
that made them different
Culture Shock - Answers The feelings a person experiences when placed in a different culture.
May result in psychological discomfort or disturbances
Stereotyping - Answers The assumption that all members of a culture or ethnic group act alike
Cultural Blindness - Answers Ignores differences and proceeds as if they did not exist
Cultural Imposition - Answers belief that everyone should conform to the majority belief system
Ethnocentrism - Answers Belief that one's ideas beliefs, and practice are the best or superior, or
are most preferred to those of others
Vital Signs include - Answers Temperature, Pulse, respiration, blood pressure, pain, oxygen
saturation
What do you do when vital signs are abnormal? - Answers Double check, compare to previous
vital signs, further asses, interpret, and report
When do you check vitals? - Answers When first admitted, based on policy, after falls, after
medication is administered, and after surgeries