ITC Exam 3 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
The total time it takes to complete a business process, from start to finish, is called its
________ time. - CORRECT ANSWER cycle
The business value of an effective supply chain management system includes all of the
following except: - CORRECT ANSWER improved delivery service
A scheduling system for minimizing inventory by having components arrive exactly at the
moment they are needed and finished goods shipped as soon as they leave the assembly line
best describes a ________ strategy - CORRECT ANSWER just-in-time
Selling a customer with a checking account a home improvement loan is an example of: -
CORRECT ANSWER cross-selling
The difference between push- and pull-based models is summarized by which of the
following slogans? - CORRECT ANSWER make what we sell, not sell what we make
Which metric is based on the relationship between the revenue produced by a specific
customer, the expenses incurred in acquiring and servicing that customer, and the expected
life of the relationship between the customer and the company? - CORRECT
ANSWER customer lifetime value
Which of the following tools is used to analyze customer buying patterns? - CORRECT
ANSWER Analytical CRM
Marketing modules in CRM systems provide tools for all of the following except: -
CORRECT ANSWER assigning and managing customer service requests
Which of the following customer relationship management applications provides analysis of
customer data? - CORRECT ANSWER analytical CRM
, Why isn't overstocking warehouses an effective solution for a problem of low availability? -
CORRECT ANSWER It increases inventory costs
Which of the following enables a firm to generate demand forecasts for a product and to
develop sourcing and manufacturing plans for that product? - CORRECT
ANSWER supply chain planning system
The bullwhip effect can be countered by: - CORRECT ANSWER reducing information
uncertainty
Using social networking tools to converse with customers is called: - CORRECT
ANSWER social CRM
Which of the following manages the flow of products through distribution centers and
warehouses to ensure that products are delivered to the right locations in the most efficient
manner? - CORRECT ANSWER Supply chain execution system
Distribution and delivery of products to retailers is part of the: - CORRECT
ANSWER downstream portion of the supply chain
________ software modules seek to enhance collaboration between a company and its selling
partners. - CORRECT ANSWER PRM
Which of the following enables a company to tailor a particular aspect of enterprise software
to the way a company does business? - CORRECT ANSWER Middleware
Uncertainties in the supply chain often lead to: - CORRECT ANSWER increases in
inventory across all tiers
Supply chain software can be classified as either supply chain ________ systems or supply
chain ________ systems. - CORRECT ANSWER Planning; execution
AND CORRECT ANSWERS
The total time it takes to complete a business process, from start to finish, is called its
________ time. - CORRECT ANSWER cycle
The business value of an effective supply chain management system includes all of the
following except: - CORRECT ANSWER improved delivery service
A scheduling system for minimizing inventory by having components arrive exactly at the
moment they are needed and finished goods shipped as soon as they leave the assembly line
best describes a ________ strategy - CORRECT ANSWER just-in-time
Selling a customer with a checking account a home improvement loan is an example of: -
CORRECT ANSWER cross-selling
The difference between push- and pull-based models is summarized by which of the
following slogans? - CORRECT ANSWER make what we sell, not sell what we make
Which metric is based on the relationship between the revenue produced by a specific
customer, the expenses incurred in acquiring and servicing that customer, and the expected
life of the relationship between the customer and the company? - CORRECT
ANSWER customer lifetime value
Which of the following tools is used to analyze customer buying patterns? - CORRECT
ANSWER Analytical CRM
Marketing modules in CRM systems provide tools for all of the following except: -
CORRECT ANSWER assigning and managing customer service requests
Which of the following customer relationship management applications provides analysis of
customer data? - CORRECT ANSWER analytical CRM
, Why isn't overstocking warehouses an effective solution for a problem of low availability? -
CORRECT ANSWER It increases inventory costs
Which of the following enables a firm to generate demand forecasts for a product and to
develop sourcing and manufacturing plans for that product? - CORRECT
ANSWER supply chain planning system
The bullwhip effect can be countered by: - CORRECT ANSWER reducing information
uncertainty
Using social networking tools to converse with customers is called: - CORRECT
ANSWER social CRM
Which of the following manages the flow of products through distribution centers and
warehouses to ensure that products are delivered to the right locations in the most efficient
manner? - CORRECT ANSWER Supply chain execution system
Distribution and delivery of products to retailers is part of the: - CORRECT
ANSWER downstream portion of the supply chain
________ software modules seek to enhance collaboration between a company and its selling
partners. - CORRECT ANSWER PRM
Which of the following enables a company to tailor a particular aspect of enterprise software
to the way a company does business? - CORRECT ANSWER Middleware
Uncertainties in the supply chain often lead to: - CORRECT ANSWER increases in
inventory across all tiers
Supply chain software can be classified as either supply chain ________ systems or supply
chain ________ systems. - CORRECT ANSWER Planning; execution
