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Supply Chain Management – Final Exam, Verified Questions and Answers

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This document contains the complete set of verified questions and accurate answers for the Supply Chain Management final exam. It covers key topics from across the course, including supply chain strategy, coordination, forecasting, inventory management, logistics, and performance measurement, making it a comprehensive final exam study resource.

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Uploaded on
January 21, 2026
Number of pages
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Written in
2025/2026
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SCM FINAL EXAM WITH
VERIFIED QUESTIONS
AND ANSWERS

, SCM FINAL EXAM WITH VERIFIED QUESTIONS AND
ANSWERS
"Amazonization" is: - - Answer --the shift to online ordering and direct delivery to a business or
home

"Amazonization" is: - - Answer --the shift to online ordering and direct delivery to a business or
home

"Effectiveness" can best be described as... - - Answer --Doing the right things to create the most
value for the company.

"Quality management" is: - - Answer --An approach that develops culture and tools with a focus
on quality

"Queuing" means the scientific study of the use of the letter Q in the English language. - -
Answer --False

"Zero defects" is a concept of quality management of which thought leader? - - Answer --Crosby

A batch of Raisin Bran that has been made at Kellogg's but not yet packaged in its final cereal
box would be an example of what type of inventory? - - Answer --Work in process

A company strategy is defined and decided by: - - Answer --Customers and individuals

A company with a number of physically separate plants has a centralized tool room. This tool
room in the past has been responsible for emergency repairs. Whenever equipment (e.g., a
spindle, boring machine, transfer line) in one of these separate plants breaks down, the affected
items are brought to the tool room, where they are repaired. In some cases, the breakdowns
affect production schedules. In other cases, the breakdowns are more annoying but do not
adversely affect schedules. Complicating the operations in the tool room is the fact that many of
the plans for the equipment are incomplete or out-of-date, thus resulting in "make from sample";
requests (the broken part is provided and the tool room is asked to make the replacement piece
just like the broken part). It is difficult to predict what equipment will break down and when.
Furthermore, the company owns a wide variety of equipment. What are the order winner - -
Answer --Option d

A definition of a supply chain disruption: - - Answer --Events that interrupt normal functions,
operations, or processes

A firm that groups small shipments for delivery to a retail mall is doing ______. - - Answer --
pooled delivery

A firm that supports an automotive assembly plant by providing just-in time inventory is engaged
in ______. - - Answer --sequencing

A lean systems culture is one that: - - Answer --Places high value on respect for the people in
the system.

, A manufacturer of generic prescription drugs must excel at delivering which of the following
product traits? - - Answer --Low cost

A manufacturer of generic prescription drugs must excel at delivering which of the following
product traits? - - Answer --Low cost

A process having the same activity being performed by two or more resources simultaneously is
said to have what kind of structure? - - Answer --Parallel

A process with Six Sigma quality is expected to produce how many defects? - - Answer --3.4
defects per million opportunities

A production kanban authorizes a worker to: - - Answer --Replenish an empty bin.

A Pull system is likely to struggle to meet demand during demand spikes. - - Answer --True

A Push system requires a high degree of coordination between production stations. - - Answer -
-False

A sampling technique in which every element in the population has an equal chance of being
selected is called: - - Answer --random sampling.

A sampling technique that is based on the cumulative effect of information that every additional
item in the sample adds as it is inspected is called: - - Answer --sequential sampling.

A six sigma (6σ) approach to quality: - - Answer --focuses on preventing defects by using data
to reduce variation and waste.

A strategy is: - - Answer --an action plan to achieve specific long-term goals and objectives.

A successful supply chain management strategy integrates: - - Answer --processes and
systems within and across organizations.

A supplier certification program: - - Answer --may enable the buyer and seller to lower costs and
improve quality.

A supplier of materials used in manufactured goods is a member of: - - Answer --The product
supply chain

A supplier of materials used in manufactured goods is a member of: - - Answer --The product
supply chain

A systems approach to managing the flow of information, materials, and services from tiers of
suppliers through the buying organization to tiers of customers is: - - Answer --supply chain
management.

A zero defects quality strategy emphasizes: - - Answer --"do it right the first time."

Advanced planning and scheduling (APS) facilitates improvements in customer service by
______. - - Answer --reducing the time to make accurate commitments to customers
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