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Exam (elaborations)

2025 WellCare ACT Mastery Exam TeleAgent Converted Package with Solution 2025/ 2026 Complete Customer Service and Healthcare Certification Study Resource

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Prepare effectively for the 2025 WellCare ACT Mastery Exam – TeleAgent with the Converted Package with Solution updated 2025/ 2026, a fully accessible study resource for healthcare customer service professionals and call center TeleAgents. This resource includes converted, exam-style questions with detailed, step-by-step solutions, covering key topics such as WellCare policies, healthcare procedures, customer service protocols, communication standards, insurance guidelines, and call management strategies.

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Institution
Wellcare ACT Mastery
Course
Wellcare ACT Mastery

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2026//2025 Wellcare ACT Mastery Exam - TeleAgentaccurate
2025 Wellcare
answers
ACTwith
Mastery
solution
Exam - TeleAgent.pdf /2026 - accurate answers with solution




2025 Wellcare ACT Mastery Exam-
TeleAgent


Effective 2025, key provisions of the Inflation Reduction Act include a lower annual threshold of
$_____ for out-of-pocket (OOP) prescription drug costs in Medicare.
$2,000




Wellcare launched new tiered provider plans in ______ and _____. (Select two options.)
Arizona and Oregon




For 2025, Wellcare has 43 new plans going to market.
True




Best practices to keep in mind for Dual Eligible Special Needs Plan (D-SNP) and Chronic
Condition Special Needs Plan (C-SNP) enrollments include the following: (Select all that apply.)
If a member is not connected to a primary care provider (PCP), always encourage and assist
with connecting them to an in-network doctor


Avoid Submitting applications with no PCP to assist these higher-risk members




2025 Wellcare
2025
ACT
Wellcare
MasteryACT
Exam
Mastery
- TeleAgent
Exam - TeleAgent.pdf/ 2026- real
Pageexam-style
1 of 14 questions, detailed explanations, and accurate answers with solution

, 2026//2025 Wellcare ACT Mastery Exam - TeleAgentaccurate
2025 Wellcare
answers
ACTwith
Mastery
solution
Exam - TeleAgent.pdf /2026 - accurate answers with solution




None of these




Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums.
False




When completing enrollments, be sure to collect the member's ____ and ____ to help ensure
they receive important resources throughout and beyond their onboarding journey.
Email address, Mobile phone number, fax number




Low-Income Subsidy (LIS) Level 4 is ending and moving to Level 1 as new certifications and
recertifications take place.
True




Which Prescription Drug Plan (PDP) has the richest formulary with the most adherence generics
on Tier 1?
Value Plus




In 2025, Medicare Advantage Prescription Drug (MAPD) plans will have six formularies with six
individual tier structures.
False




2025 Wellcare
2025
ACT
Wellcare
MasteryACT
Exam
Mastery
- TeleAgent
Exam - TeleAgent.pdf/ 2026- real
Pageexam-style
2 of 14 questions, detailed explanations, and accurate answers with solution

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Institution
Wellcare ACT Mastery
Course
Wellcare ACT Mastery

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Uploaded on
January 21, 2026
Number of pages
14
Written in
2025/2026
Type
Exam (elaborations)
Contains
Questions & answers

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