1|Page
WGU C215 OPERATIONS MANAGEMENT EXAM
OA ACTUAL QUESTIONS AND ANSWERS -
LATEST AND COMPLETE UPDATE WITH
VERIFIED SOLUTIONS – ASSURED PASS WITH
ISTANT DOWNLOAD PDF.
What is the situation called when a plot of data falls outside preset control limits?
Out-of-control
What is a product characteristic that can be measured and has a continuum of
values?
Variable
What is the ability of a production process to meet or exceed preset specifications?
Process capability
What are preset ranges of acceptable quality characteristics called?
Product specifications
What index is used to measure process capability?
Process capability index
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What type of operations is used to produce a variety of products with different
processing requirements in lower volumes?
Intermittent operations
What type of operations is used to produce one or a few standardized products in
high volume?
Repetitive operations
What is a project process?
A type of process used to make a one-at-a-time product exactly to customer
specifications.
What is a batch process?
A type of process used to produce a small quantity of products in groups or batches
based on customer orders or specifications.
What is a line process?
A type of process used to produce a large volume of a standardized product.
What is a continuous process?
,3|Page
A type of process that operates continually to produce a high volume of a fully
standardized product.
What is a process flowchart?
A chart showing the sequence of steps in producing the product or service.
What is process flow analysis?
A technique used for evaluating a process in terms of the sequence of steps from
inputs to outputs with the goal of improving its design.
What are process performance metrics?
Measurements of different process characteristics that tell how a process is
performing.
What is manufacturability?
The ease with which a product can be made.
What is product design?
The process of defining all of the product's characteristics and features.
, 4|Page
What is the first step in product design?
Idea Generation
What is the last stage in product design?
Final Stage
What is design for manufacture (DFM)?
A series of guidelines that should be followed to produce a product easily and
profitably.
What is the product life cycle?
A series of stages that products pass through in their lifetime, characterized by
changing product demands over time.
What is the total quality management philosophy?
It seeks to improve quality by eliminating causes of product defects and by making
quality the responsibility of everyone in the organization.
What is the focus of customer in TQM?
Identify and meet customer needs; quality is customer driven.
WGU C215 OPERATIONS MANAGEMENT EXAM
OA ACTUAL QUESTIONS AND ANSWERS -
LATEST AND COMPLETE UPDATE WITH
VERIFIED SOLUTIONS – ASSURED PASS WITH
ISTANT DOWNLOAD PDF.
What is the situation called when a plot of data falls outside preset control limits?
Out-of-control
What is a product characteristic that can be measured and has a continuum of
values?
Variable
What is the ability of a production process to meet or exceed preset specifications?
Process capability
What are preset ranges of acceptable quality characteristics called?
Product specifications
What index is used to measure process capability?
Process capability index
,2|Page
What type of operations is used to produce a variety of products with different
processing requirements in lower volumes?
Intermittent operations
What type of operations is used to produce one or a few standardized products in
high volume?
Repetitive operations
What is a project process?
A type of process used to make a one-at-a-time product exactly to customer
specifications.
What is a batch process?
A type of process used to produce a small quantity of products in groups or batches
based on customer orders or specifications.
What is a line process?
A type of process used to produce a large volume of a standardized product.
What is a continuous process?
,3|Page
A type of process that operates continually to produce a high volume of a fully
standardized product.
What is a process flowchart?
A chart showing the sequence of steps in producing the product or service.
What is process flow analysis?
A technique used for evaluating a process in terms of the sequence of steps from
inputs to outputs with the goal of improving its design.
What are process performance metrics?
Measurements of different process characteristics that tell how a process is
performing.
What is manufacturability?
The ease with which a product can be made.
What is product design?
The process of defining all of the product's characteristics and features.
, 4|Page
What is the first step in product design?
Idea Generation
What is the last stage in product design?
Final Stage
What is design for manufacture (DFM)?
A series of guidelines that should be followed to produce a product easily and
profitably.
What is the product life cycle?
A series of stages that products pass through in their lifetime, characterized by
changing product demands over time.
What is the total quality management philosophy?
It seeks to improve quality by eliminating causes of product defects and by making
quality the responsibility of everyone in the organization.
What is the focus of customer in TQM?
Identify and meet customer needs; quality is customer driven.
