FUNDAMENTALS QUESTIONS AND
ANSWERS
Which of the following are not considered a view for cases in the My Agent Cases tile? -
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ans-45 day
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One year sw
Correspondence access provides Members the ability to _____. - ans- sw sw sw sw sw sw sw sw swsw
be a suggested recipient for email correspondence
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Before switching the Business Unit for an HR case to IT, the user should ensure that ____
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_. - ans-the issue is a legitimate system problem
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To view all the cases assigned by the provider group, go to _____. - ans-Group Worklists
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Which template allows you to create a pool users that may be tasked to work a step in the
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approval process? - ans-User-Defined List
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