MHA 543 BENCHMARK ASSIGNMENT
MULTIGENERATIONAL WORKFORCE
COMPREHENSIVE REVIEW GUIDE 2026
◉ Healthcare Manager. Answer: A person responsible for planning,
organizing, leading, and controlling resources to achieve goals in a
health care organization (HCO).
◉ Health Care Organization (HCO). Answer: A coordinated system of
people, processes, and structures working to provide healthcare
services.
◉ Three Levels of Management. Answer: Top-level: CEO, executive
leadership (strategy, vision). Middle-level: Department managers
(implement strategy). Lower-level: Supervisors (day-to-day
operations).
◉ Efficiency. Answer: Doing work correctly with minimal waste.
◉ Effectiveness. Answer: Doing the right work that achieves the
intended result.
, ◉ Organizational Mission. Answer: The fundamental purpose of the
organization—why it exists.
◉ Organizational Vision. Answer: A desired future state the
organization aims to reach.
◉ Values. Answer: Principles that guide behavior, decisions, and
culture within an HCO.
◉ Organizational Structure. Answer: The formal arrangement of
jobs, departments, and authority that coordinates work.
◉ Hierarchy. Answer: A vertical organizational structure that defines
authority and reporting relationships.
◉ Chain of Command. Answer: Line of authority indicating who
reports to whom.
◉ Span of Control. Answer: Number of employees a manager
directly supervises.
◉ Formal vs. Informal Structure. Answer: Formal: Designed, official
organizational chart. Informal: Relationships, communication,
culture that emerge naturally.
MULTIGENERATIONAL WORKFORCE
COMPREHENSIVE REVIEW GUIDE 2026
◉ Healthcare Manager. Answer: A person responsible for planning,
organizing, leading, and controlling resources to achieve goals in a
health care organization (HCO).
◉ Health Care Organization (HCO). Answer: A coordinated system of
people, processes, and structures working to provide healthcare
services.
◉ Three Levels of Management. Answer: Top-level: CEO, executive
leadership (strategy, vision). Middle-level: Department managers
(implement strategy). Lower-level: Supervisors (day-to-day
operations).
◉ Efficiency. Answer: Doing work correctly with minimal waste.
◉ Effectiveness. Answer: Doing the right work that achieves the
intended result.
, ◉ Organizational Mission. Answer: The fundamental purpose of the
organization—why it exists.
◉ Organizational Vision. Answer: A desired future state the
organization aims to reach.
◉ Values. Answer: Principles that guide behavior, decisions, and
culture within an HCO.
◉ Organizational Structure. Answer: The formal arrangement of
jobs, departments, and authority that coordinates work.
◉ Hierarchy. Answer: A vertical organizational structure that defines
authority and reporting relationships.
◉ Chain of Command. Answer: Line of authority indicating who
reports to whom.
◉ Span of Control. Answer: Number of employees a manager
directly supervises.
◉ Formal vs. Informal Structure. Answer: Formal: Designed, official
organizational chart. Informal: Relationships, communication,
culture that emerge naturally.
