2026
◉ Remember that the water damage restoration is not complete
until all materials are returned to a _____ - ______ condition. Answer:
Pre-damage or former state
◉ What are the three categories/colors of water sanitation? Answer:
Category 1, 2, and 3
◉ Carpet ___________ is always replaced in Category "2" & "3" losses if
wet. Answer: Pads
◉ The absorption process, in all hygroscopic materials, becomes
more dramatic above _______% RH. Answer: 60%
◉ As the humidity increases, hygroscopic materials take on more
moisture i.e., water vapor, from the air until they reach _______________
with the environment. Answer: Equilibrium
◉ What are the four classes of water damage? Answer: 1, 2, 3, and 4
,◉ The Standard of Care for water damage restoration is
_______________. Answer: ANSI-S500
◉ What are the two types of secondary damage? Answer:
Hygroscopic and Fungal/ Mold
◉ Accurate written _____________ must begin when the first contact is
made with the company. Answer: Records
◉ The property owner, insured, or authorized agent, must sign a
_________ _____________ before a restorer begins work. States who is
financially responsible for payment of services. Answer: Work
Authorization
◉ A requirement for an insurance ______________ (deposit) should be
clearly explained over the phone before you respond. Answer:
Deductible
◉ Restoration companies must provide a ____ hour phone response.
Answer: 24 hour
◉ Third party evaluations of water losses may be considered when
there are _________ health issues; high _______ occupants in the
structure; or when mold contamination is present. Answer: Public
health issues and High Risk occupants
, ◉ I.E.P. stands for: ____________ ________________ __________________.
Answer: Indoor Enviornmental Profesional
◉ What is a tool, at our disposal, that illustrates what the damage
was like upon arrival on the job site? ____________________ Answer:
Camera/photographs
◉ As moisture evaporates from a surface, the temperature of that
surface becomes ____________. Answer: Cooler
◉ Dehumidification is the process of reducing the ____________
content of the air. Answer: Moisture
◉ It is important for the technician to understand the relationship
between temperature, airflow and ________________. Answer: Humidity
◉ The changing of water into a vapor is called ________________.
Answer: Evaporation
◉ When air can no longer have moisture put into it, the air is said to
be _____________. Answer: Saturated