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Manager chooses the right goals to pursue, but does a poor job of using resources to achieve these
goals. Result: A product that customers want, but that is too expensive for them to buy. ✔Correct
Answer-low efficiency/high effectiveness
Manager chooses the right goals to pursue and makes good use of resources to achieve these goals.
Result: A product that customers want at a quality and price that they can afford. ✔Correct
Answer-high efficiency/high effectiveness
Manager chooses inappropriate goals, but makes good use of resources to pursue these goals.Result:
A high-quality product that customers do not want. ✔Correct Answer-high efficiency/ low
effectiveness
Manager chooses the wrong goals to pursue and makes poor use of resources. Result: A low-quality
product that customers do not want. ✔Correct Answer-low efficiency/low effectiveness
True or False
Organizations are efficient when managers minimize the amount of input resources (such as labor,
raw materials, and component parts) or the amount of time needed to produce a given output of
goods or services. ✔Correct Answer-True
For example, Burger King develops ever more efficient fat fryers that not only reduce the amount of
oil used in cook- ing, but also speed up the cooking of french fries. ✔Correct Answer-Efficiency
Example
UPS develops new work routines to reduce delivery time, such as instructing drivers to leave their
truck doors open when going short distances. ✔Correct Answer-Efficiency Example
Some years ago, for example, managers at McDonald's decided on the goal of providing breakfast
service to attract more customers. The choice of this goal has proved smart. Over recent years, sales
of breakfast food accounted for more than 30% of McDonald's revenues. In 2015, in an effort to
increase sales, McDonald's management decided to offer break- fast items all day long, a strategy
that has been successful and well received by customers.9 ✔Correct Answer-Effectiveness Example
Apple, McDonald's, Walmart, Intel, Home Depot, Accenture, and Habitat for Humanity ✔Correct
Answer-efficient and effective organizations
Effective managers are those who choose the right organizational goals to pursue and have the skills
to utilize resources efficiently. ✔Correct Answer-Just look at it
Organizations need individuals like you who can understand this com- plexity, respond to
environmental contingencies, and make decisions that are ethi- cal and effective. ✔Correct
Answer-Why study management?
, planning, organizing, leading, controlling ✔Correct Answer-What are the four managerial tasks?
(1) deciding which goals the organization will pursue, (2) deciding what strategies to adopt to attain
those goals, and (3) deciding how to allocate organizational resources to pur- sue the strategies that
attain those goals. ✔Correct Answer-The three steps involved in planning are
Just kknoww ✔Correct Answer-Managers must decide how best to organize resources, particularly
human resources.
Just kknoww ✔Correct Answer-The outcome of organizing is the creation of an organizational
structure. . Organizational structure determines how an organization's resources can be best used to
create goods and services.
BuzzFeed News and BuzzFeed Entertainment Group. ✔Correct Answer-To help address the
company's organizational structure while growing the business, Jonah Peretti recently announced
that BuzzFeed will split into two divisions:
Just know ✔Correct Answer-Leadership involves managers using their power, personality,
influence, persuasion, and communication skills to coordinate people and groups so their activities
and efforts are in harmony.
Just know ✔Correct Answer-The outcome of the control process is the ability to measure
performance accurately and regulate organizational efficiency and effectiveness.
by level in hierarchy and by type of skill ✔Correct Answer-organizations group or differentiate their
managers in two main ways
first-line managers, middle managers, and top manager ✔Correct Answer-Three levels of managers
✔Correct Answer-first-line managers reports to middle managers, middle managers report to top
managers
False, organizations group managers into different departments (or functions)
according to their specific job-related skills, expertise, and experiences, such as a manager's
engineering skills, marketing expertise, or sales experience. ✔Correct Answer-True or False
managers are not separated into different departments (or functions)
according to their specific job-related skills, expertise, and experiences, such as a manager's
engineering skills, marketing expertise, or sales experience.
are responsible for daily supervision of the nonmanagerial employees who perform the specific
activities necessary to produce goods and services. ✔Correct Answer-first-line managers (not the
definition)
middle managers find ways to help first-line managers and nonmanagerial employees better use
resources to reduce manufacturing costs or improve customer service. ✔Correct Answer-middle
managers
establish organizational goals, such as which goods and services the company should pro- duce; they
decide how the different depart- ments should interact; and they monitor how well middle managers
in each department use resources to achieve goals. ✔Correct Answer-Top managers