ARC SPECIALIST TRAINING
CERTIFICATION REVIEW SET 2026
ANSWERS GUARANTEED PASS
⫸ What is ARC's core business? Answer: Settlement Services
⫸ Who are ARC's participating carriers? Answer: Railroads and airlines
⫸ What is the ARC Specialist Training and Certification Program?
Answer: The ARC Specialist Training and Certification Program
provides travel agents with training, an examination and certification to
become an ARC Specialist (AS). The AS is a travel agent who has
demonstrated the knowledge of ARC's Area Settlement Plan
(ASP) by passing a stringent training program followed by an
examination. All travel agents who successfully pass the exam receive
a certificate and the "ARC Specialist" designation.
⫸ What is an ARC's Specialist Qualifier (ASQ)? Answer: A. A travel
agent who has passed the ARC Specialist examination
B. A travel agent who has passed the ARC Specialist the ARC Specialist
examination and who has officially been designated by the travel
agency's owner/officer as the qualifier for their agency
,C. An ASQ is an ARC accredited agency requirement that is defined by
ARC's ARA
⫸ What description best describes ARC's Area Settlement Plan (ASP)?
Answer: The processing and settlement of ticket transactions issued by
an ARC accredited agency, on behalf of the carriers
⫸ As defined by the Agent Reporting Agreement (ARA), all ARC
accredited agencies must have: Answer: A designated ARC Specialist
Qualifier (ASQ).
⫸ What does GDS stand for? What is a Global Distribution System
(GDS)? Answer: Global Distribution System. A reservation system
travel agents use to make bookings, as well as to issue tickets for
carriers.
⫸ ARC provides which six (6) key functions and services, in support of
ASP? Answer: ARC Accreditation, Provides Ticket Stock, Processes
Ticketing Transactions, Financial Settlement, Auditing, and Training
⫸ According to the Agent Reporting Agreement, in which of the
following situations is the Agent required to provide ARC with a
Personal Guaranty of Payment and Performance? Answer: If an agent is
placed in an ARA "Additional Operating Requirements" status.
⫸ The MAXIMUM financial instrument amount that may be required
by an ARC accredited agency is: Answer: $70,000
,⫸ After two years inclusion on the Agency List, the minimum amount
of the Bond, Letter of Credit or Cash Security Deposit that shall be
maintained by each ARC accredited agency may be... Answer: $10,000
⫸ The Management Qualifier must be located at: Answer: Anywhere.
⫸ All ARC accredited agencies must provide an ARC operational:
Answer: Email address.
⫸ If the ARC Specialist Qualifier (ASQ) leaves the agency location,
what happens to the individuals ASQ status? Answer: The ASQ
certification goes with the individual and the agency must appoint a new
ARC Specialist Qualifier (ASQ)
⫸ When placed in Additional Operating Requirements are
implemented, ARC will notify both the ARC accredited agency and the
ARC participating carriers: Answer: 30-days prior to the effective date
⫸ Additional Operating Requirements are implemented when an ARC
accredited agency has: Answer: A. two (2) late sales reports
B. two (2) dishonored drafts/checks
C. two (2) defaults
, ⫸ According to the Agent Reporting Agreement, which of the following
is considered a Section 34 violation? Answer: Not providing immediate
reimbursement for a dishonored check for the weekly IAR sales report
⫸ Does refunding a ticket issued by one of your branch offices at your
home office indicate to ARC that the Agent is engaging in fraud?
Answer: No, refunds, can be made by any affiliated location of the ARC
accredited agency
⫸ Does a Home Office location applying for inclusion on ARC's
Agency List today have to employ an ARC Specialist Qualifier (ASQ) at
its location? Answer: Yes, a new Home Office location is required to
have an ASQ on staff
⫸ What is the normal submission deadline time for you IAR report in a
normal non holiday week? Answer: Tuesday, Midnight Eastern Time
⫸ What is the MINIMUM time an agent is required to keep copies of
each sales report and supporting documents? Answer: Two (2) years
⫸ What are the MINIMUM staffing requirements for each ARC
accredited agency location? Answer: A full time Manager Qualifier
⫸ All of the following will result in an Agent being subject to additional
operating requirements (i.e., increased bond) Answer: Two (2) or more
late weekly sales reports within any 12 month period.
CERTIFICATION REVIEW SET 2026
ANSWERS GUARANTEED PASS
⫸ What is ARC's core business? Answer: Settlement Services
⫸ Who are ARC's participating carriers? Answer: Railroads and airlines
⫸ What is the ARC Specialist Training and Certification Program?
Answer: The ARC Specialist Training and Certification Program
provides travel agents with training, an examination and certification to
become an ARC Specialist (AS). The AS is a travel agent who has
demonstrated the knowledge of ARC's Area Settlement Plan
(ASP) by passing a stringent training program followed by an
examination. All travel agents who successfully pass the exam receive
a certificate and the "ARC Specialist" designation.
⫸ What is an ARC's Specialist Qualifier (ASQ)? Answer: A. A travel
agent who has passed the ARC Specialist examination
B. A travel agent who has passed the ARC Specialist the ARC Specialist
examination and who has officially been designated by the travel
agency's owner/officer as the qualifier for their agency
,C. An ASQ is an ARC accredited agency requirement that is defined by
ARC's ARA
⫸ What description best describes ARC's Area Settlement Plan (ASP)?
Answer: The processing and settlement of ticket transactions issued by
an ARC accredited agency, on behalf of the carriers
⫸ As defined by the Agent Reporting Agreement (ARA), all ARC
accredited agencies must have: Answer: A designated ARC Specialist
Qualifier (ASQ).
⫸ What does GDS stand for? What is a Global Distribution System
(GDS)? Answer: Global Distribution System. A reservation system
travel agents use to make bookings, as well as to issue tickets for
carriers.
⫸ ARC provides which six (6) key functions and services, in support of
ASP? Answer: ARC Accreditation, Provides Ticket Stock, Processes
Ticketing Transactions, Financial Settlement, Auditing, and Training
⫸ According to the Agent Reporting Agreement, in which of the
following situations is the Agent required to provide ARC with a
Personal Guaranty of Payment and Performance? Answer: If an agent is
placed in an ARA "Additional Operating Requirements" status.
⫸ The MAXIMUM financial instrument amount that may be required
by an ARC accredited agency is: Answer: $70,000
,⫸ After two years inclusion on the Agency List, the minimum amount
of the Bond, Letter of Credit or Cash Security Deposit that shall be
maintained by each ARC accredited agency may be... Answer: $10,000
⫸ The Management Qualifier must be located at: Answer: Anywhere.
⫸ All ARC accredited agencies must provide an ARC operational:
Answer: Email address.
⫸ If the ARC Specialist Qualifier (ASQ) leaves the agency location,
what happens to the individuals ASQ status? Answer: The ASQ
certification goes with the individual and the agency must appoint a new
ARC Specialist Qualifier (ASQ)
⫸ When placed in Additional Operating Requirements are
implemented, ARC will notify both the ARC accredited agency and the
ARC participating carriers: Answer: 30-days prior to the effective date
⫸ Additional Operating Requirements are implemented when an ARC
accredited agency has: Answer: A. two (2) late sales reports
B. two (2) dishonored drafts/checks
C. two (2) defaults
, ⫸ According to the Agent Reporting Agreement, which of the following
is considered a Section 34 violation? Answer: Not providing immediate
reimbursement for a dishonored check for the weekly IAR sales report
⫸ Does refunding a ticket issued by one of your branch offices at your
home office indicate to ARC that the Agent is engaging in fraud?
Answer: No, refunds, can be made by any affiliated location of the ARC
accredited agency
⫸ Does a Home Office location applying for inclusion on ARC's
Agency List today have to employ an ARC Specialist Qualifier (ASQ) at
its location? Answer: Yes, a new Home Office location is required to
have an ASQ on staff
⫸ What is the normal submission deadline time for you IAR report in a
normal non holiday week? Answer: Tuesday, Midnight Eastern Time
⫸ What is the MINIMUM time an agent is required to keep copies of
each sales report and supporting documents? Answer: Two (2) years
⫸ What are the MINIMUM staffing requirements for each ARC
accredited agency location? Answer: A full time Manager Qualifier
⫸ All of the following will result in an Agent being subject to additional
operating requirements (i.e., increased bond) Answer: Two (2) or more
late weekly sales reports within any 12 month period.
