SCM Final Study 2026 Exam Questions
and Verified Answers | Already Graded
A+
One hundred percent inspection
A.
catches all of the defective parts.
B.
means that only good parts will be shipped to a customer.
C.
means that every part is checked to see whether or not it is defective.
D.
,is practical and an excellent fit for world-class manufacturers. - 🧠ANSWER
✔✔C
The American Society for Quality defines quality as
A.
how well a product fits patterns of consumer preferences.
B.
the totality of features and characteristics of a product or service that bears
on its ability to satisfy stated or implied needs.
C.
the degree of excellence at an acceptable price and the control of variability
at an acceptable cost.
D.
even though it cannot be defined, you know what it is. - 🧠ANSWER ✔✔B
Which of the following statements is NOT true regarding the importance of
the role that an operations manager plays in addressing service quality?
A.
, The operations manager should realize that the customer' expectations are
the standard against which the service is judged.
B.
The manager may be able to influence the quality of the service but has
little control over the customers' expectation.
C.
The tangible component of many services is important.
D.
Managers must expect exceptions. - 🧠ANSWER ✔✔B
To develop a standard or benchmark, firms need to start with
A.
forming a benchmark team.
B.
identifying benchmarking partners.
C.
collecting benchmarking information.
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
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STATEMENT. ALL RIGHTS RESERVED
and Verified Answers | Already Graded
A+
One hundred percent inspection
A.
catches all of the defective parts.
B.
means that only good parts will be shipped to a customer.
C.
means that every part is checked to see whether or not it is defective.
D.
,is practical and an excellent fit for world-class manufacturers. - 🧠ANSWER
✔✔C
The American Society for Quality defines quality as
A.
how well a product fits patterns of consumer preferences.
B.
the totality of features and characteristics of a product or service that bears
on its ability to satisfy stated or implied needs.
C.
the degree of excellence at an acceptable price and the control of variability
at an acceptable cost.
D.
even though it cannot be defined, you know what it is. - 🧠ANSWER ✔✔B
Which of the following statements is NOT true regarding the importance of
the role that an operations manager plays in addressing service quality?
A.
, The operations manager should realize that the customer' expectations are
the standard against which the service is judged.
B.
The manager may be able to influence the quality of the service but has
little control over the customers' expectation.
C.
The tangible component of many services is important.
D.
Managers must expect exceptions. - 🧠ANSWER ✔✔B
To develop a standard or benchmark, firms need to start with
A.
forming a benchmark team.
B.
identifying benchmarking partners.
C.
collecting benchmarking information.
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
