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SCM Final Exam 2026 – 120 Verified MCQs on MRP, Queuing Theory, ERP, Lean, Inventory, TQM

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This document presents a fully verified collection of 120 multiple-choice questions and correct answers for the final exam in Supply Chain Management (SCM), already graded A+. It provides a broad and in-depth review of advanced SCM concepts, systems, and models essential for academic success or certification prep. The content comprehensively covers theoretical foundations and real-world applications, including: Queuing theory and service design (FIFO, M/M/1, waiting costs, system types) Inventory management models (EOQ, ABC analysis, cycle counting, fixed-period systems) Material Requirements Planning (MRP), DRP, and Closed-Loop MRP systems Enterprise Resource Planning (ERP) structure and advantages Lean systems, JIT, and continuous improvement techniques (Kaizen, 5S, kanban) Production scheduling, lot sizing (lot-for-lot, POQ, Wagner-Whitin) TQM tools, standardization practices, and quality strategies Technology in operations: AGV, vision systems, automation Process mapping, production focus strategies, service design Process redesign, flexibility, and systems integration Each question includes a clearly marked correct answer and is formatted for quick review, making the document highly effective for mock exams, last-minute revision, or structured self-study. This resource is valuable for: Undergraduate and graduate students studying supply chain, operations management, logistics, or business process design MBA students in SCM, production systems, or operations strategy Students preparing for professional exams such as CSCP, CPIM, or Lean Six Sigma Business and engineering students working on integrated systems, quality control, or process optimization Keywords: queuing theory, FIFO, ERP, MRP, DRP, closed-loop MRP, lean systems, inventory management, kanban, EOQ, ABC analysis, process mapping, TQM, kaizen, lot sizing, flexibility, automation, vision systems, AGV, production strategy, process redesign

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January 18, 2026
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SCM Final 2026 Exam Questions and
Verified Answers | Already Graded A+



Most queuing models assume what type of service discipline? - 🧠ANSWER

✔✔FIFO


When the assumptions of the M/M/1, M/M/S, M/D/1, and limited-population

queuing models do not hold true, there are no other approaches available

to us. True or False? - 🧠ANSWER ✔✔False


As the level of service increases, the cost of providing service - 🧠ANSWER

✔✔Increases


Most bank teller services are operated with what kind of system? -

🧠ANSWER ✔✔Multiple-server, single-phase

,What are the two most important cost considerations in queuing problems?

- 🧠ANSWER ✔✔cost of providing service and cost of waiting time


Which distribution most frequently describes the arrival rate in queuing

theory? - 🧠ANSWER ✔✔Poisson


The body of knowledge about waiting lines is called - 🧠ANSWER

✔✔Queuing theory


What is another name for a waiting line? - 🧠ANSWER ✔✔Queue


Which of the following is NOT one of the techniques that Disney uses to try

to keep visitors happy while waiting in line?

A. Entertains people while they wait

B. Posts signs telling visitors how many minutes until they reach each ride

C. Makes lines appear to be constantly moving forward


D. Serves drinks - 🧠ANSWER ✔✔Serves drinks


Customers who ________ refuse to join the waiting line because it is too

long to suit their needs or interests. - 🧠ANSWER ✔✔Balk


Which distribution most frequently describes the service time in queuing

theory? - 🧠ANSWER ✔✔Negative exponential

, As the level of service increases, the cost of waiting time - 🧠ANSWER

✔✔Decreases


Which of the following is NOT a type of "waiting cost?"

A. A customer not returning because the line was too long

B. Adding an additional server

C. Idle employees awaiting machine repairs

D. A customer leaving a line because it was too long - 🧠ANSWER

✔✔Adding an additional server


One use of inventory is - 🧠ANSWER ✔✔to provide a hedge against

inflation.

What is the cost to prepare a machine or process for production? -

🧠ANSWER ✔✔Setup cost


What is a system for ordering items that have little or no value at the end of

a sales period? - 🧠ANSWER ✔✔Single-period inventory model


For seasonal products, the service level should be set to equal -

🧠ANSWER ✔✔shortage cost / (overage cost + shortage cost).




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