WGU C985 EXAM QUESTIONS WITH
COMPLETE ANSWERS
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores.
The median patient satisfaction scores were determined from the survey.
How were descriptive statistics applied in this scenario? - ANSWER-To determine
the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data collection
plan for the quality improvement initiative because the former plan was not
acceptable.
One concern with the old plan was with the timeliness of the data and with missing
data elements associated with wait times and communication.
How were descriptive statistics applied in this scenario? - ANSWER-To identify the
average patient satisfaction score
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores.
The surgical center reviewed patient satisfaction scores before and after outsourcing
its housekeeping services.
Which inferential statistic was applied to arrive at the decision to outsource
maintenance? - ANSWER-A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online. The system will also
allow patients to request refills via text or mobile devices.
The administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction.
How were inferential statistics applied to arrive at this decision? - ANSWER-A linear
regression was performed regarding customer satisfaction rates.
, A hospital is experiencing a high rate of nursing turnover during the first year at the
hospital. There are many theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing director to study this further and
develop some tactics to improve nursing retention. The director plans to gather data,
conduct some statistical analysis, and report back to the CEO with an improvement
plan.
How should the nursing director apply cluster analysis to study this issue? -
ANSWER-By grouping nurses into categories related to the reasons they resigned
A healthcare administrator decided to implement email safety training classes for all
employees after reading about computer hacks through phishing. An exam was
given to the employees after the training.
How should the organization use the pass rate data from the assessment? -
ANSWER-To see if additional educational efforts are needed
A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts to
identify delinquent accounts based on patient demographics to create a collection
process through the patient portal.
How should the CFO use the data? - ANSWER-To implement improvements in the
revenue cycle process
Which research method should be used to study this initiative? - ANSWER-Pre/post-
study
Using publicly reported data from Centers for Medicare & Medicaid Services,
researchers want to examine the relationship between 30-day readmissions and
mortality rates for patients with heart failure at five facilities. Before this can be done,
researchers need to estimate mortality rates and readmission rates from heart
failure.
Which statistical technique should be used to calculate the estimated rates? -
ANSWER-Regression analysis
Researchers want to determine if a particular risk factor or risk factors are associated
with the frequency for nonelective readmission within 30 days among patients with
diabetes in a metropolitan area. The variables of interest include age, gender,
race/ethnicity, and insurance status.
Which statistical technique should be used? - ANSWER-Regression analysis
A hospital researcher is interested in investigating the association between hospital
ownership (i.e., government, investor, and not-for-profit) on overall hospital quality
scores.
Research Methods
COMPLETE ANSWERS
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores.
The median patient satisfaction scores were determined from the survey.
How were descriptive statistics applied in this scenario? - ANSWER-To determine
the 50th percentile of patient satisfaction scores
An administrator at an established hospital decided to create a new data collection
plan for the quality improvement initiative because the former plan was not
acceptable.
One concern with the old plan was with the timeliness of the data and with missing
data elements associated with wait times and communication.
How were descriptive statistics applied in this scenario? - ANSWER-To identify the
average patient satisfaction score
A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas.
The center conducted a survey to ascertain what the major complaints were. The
center has decided to outsource its maintenance in an effort to improve patient
satisfaction scores.
The surgical center reviewed patient satisfaction scores before and after outsourcing
its housekeeping services.
Which inferential statistic was applied to arrive at the decision to outsource
maintenance? - ANSWER-A t-test
There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient
portal that will allow patients to perform a refill request online. The system will also
allow patients to request refills via text or mobile devices.
The administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction.
How were inferential statistics applied to arrive at this decision? - ANSWER-A linear
regression was performed regarding customer satisfaction rates.
, A hospital is experiencing a high rate of nursing turnover during the first year at the
hospital. There are many theories as to why turnover in this cohort is so high. The
chief executive officer (CEO) has asked the nursing director to study this further and
develop some tactics to improve nursing retention. The director plans to gather data,
conduct some statistical analysis, and report back to the CEO with an improvement
plan.
How should the nursing director apply cluster analysis to study this issue? -
ANSWER-By grouping nurses into categories related to the reasons they resigned
A healthcare administrator decided to implement email safety training classes for all
employees after reading about computer hacks through phishing. An exam was
given to the employees after the training.
How should the organization use the pass rate data from the assessment? -
ANSWER-To see if additional educational efforts are needed
A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts to
identify delinquent accounts based on patient demographics to create a collection
process through the patient portal.
How should the CFO use the data? - ANSWER-To implement improvements in the
revenue cycle process
Which research method should be used to study this initiative? - ANSWER-Pre/post-
study
Using publicly reported data from Centers for Medicare & Medicaid Services,
researchers want to examine the relationship between 30-day readmissions and
mortality rates for patients with heart failure at five facilities. Before this can be done,
researchers need to estimate mortality rates and readmission rates from heart
failure.
Which statistical technique should be used to calculate the estimated rates? -
ANSWER-Regression analysis
Researchers want to determine if a particular risk factor or risk factors are associated
with the frequency for nonelective readmission within 30 days among patients with
diabetes in a metropolitan area. The variables of interest include age, gender,
race/ethnicity, and insurance status.
Which statistical technique should be used? - ANSWER-Regression analysis
A hospital researcher is interested in investigating the association between hospital
ownership (i.e., government, investor, and not-for-profit) on overall hospital quality
scores.
Research Methods
