BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
What is the relationship between behavior reinforcement and network
relationships? - ANSWERS-Reinforcement can influence not just the
recipient but also their partners in the network.
What is the ongoing process of behavior management in organizations? -
ANSWERS-A perpetual cycle of updating essential behaviors as the
organization evolves.
What should be verified about a reward before using it to change
behavior? - ANSWERS-It should be verified that the reward is truly
perceived as a reward by the person whose behavior is changing.
Why might a bonus not be considered a reward? - ANSWERS-If the
bonus is smaller than expected, it may lead to unmet expectations and
not be perceived as a reward.
END OF
PAGE
1
, BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
How can praise be more effective as a reward? - ANSWERS-Praise is
more effective when individuals understand why their actions were
good, allowing them to know what to repeat.
What aspect of praise should be emphasized according to the growth
mindset? - ANSWERS-Effort put into performing the behavior should
be praised rather than the behavior itself.
Why might public praise not be perceived as a reward? - ANSWERS-If
the recipient is uncomfortable being put on display in front of others,
they may not view public praise as a reward.
What is negative reinforcement? - ANSWERS-Negative reinforcement
involves associating the removal of something unpleasant with a
behavior, making the new behavior rewarding.
What caution should be taken with punishments in behavior
modification? - ANSWERS-Punishments may be ineffective in
END OF
PAGE
2
, BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
modifying behavior as they assume people willingly behave undesirably,
which is often not true.
What is the underlying assumption of punishment? - ANSWERS-The
assumption is that people willingly behave in an undesirable manner.
What does neuroscience suggest about unexpected rewards? -
ANSWERS-Unexpected rewards generate more pleasure in the brain,
creating a stronger effect on reinforcing new behaviors.
What is considered the most powerful form of reinforcement? -
ANSWERS-Airtime, which refers to what gets discussed and prioritized
in meetings and communications.
How does airtime affect behaviors in an organization? - ANSWERS-
Airtime rewards behaviors equally, whether they are good or bad,
influencing what becomes a priority.
END OF
PAGE
3
, BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
What should be done with airtime related to undesired behaviors? -
ANSWERS-It is important to curtail the airtime that undesired behaviors
receive.
What is the goal of creating a culture of shared ownership in
organizations? - ANSWERS-To foster a team approach to
accomplishment and optimize value.
Who typically makes up the teams that share ownership in an
organization? - ANSWERS-Teams often consist of leaders from
functional areas, technology, finance, and people.
What does organizational clarity help drive? - ANSWERS-
Organizational clarity helps drive value and impacts the triple bottom
line.
END OF
PAGE
4
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
What is the relationship between behavior reinforcement and network
relationships? - ANSWERS-Reinforcement can influence not just the
recipient but also their partners in the network.
What is the ongoing process of behavior management in organizations? -
ANSWERS-A perpetual cycle of updating essential behaviors as the
organization evolves.
What should be verified about a reward before using it to change
behavior? - ANSWERS-It should be verified that the reward is truly
perceived as a reward by the person whose behavior is changing.
Why might a bonus not be considered a reward? - ANSWERS-If the
bonus is smaller than expected, it may lead to unmet expectations and
not be perceived as a reward.
END OF
PAGE
1
, BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
How can praise be more effective as a reward? - ANSWERS-Praise is
more effective when individuals understand why their actions were
good, allowing them to know what to repeat.
What aspect of praise should be emphasized according to the growth
mindset? - ANSWERS-Effort put into performing the behavior should
be praised rather than the behavior itself.
Why might public praise not be perceived as a reward? - ANSWERS-If
the recipient is uncomfortable being put on display in front of others,
they may not view public praise as a reward.
What is negative reinforcement? - ANSWERS-Negative reinforcement
involves associating the removal of something unpleasant with a
behavior, making the new behavior rewarding.
What caution should be taken with punishments in behavior
modification? - ANSWERS-Punishments may be ineffective in
END OF
PAGE
2
, BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
modifying behavior as they assume people willingly behave undesirably,
which is often not true.
What is the underlying assumption of punishment? - ANSWERS-The
assumption is that people willingly behave in an undesirable manner.
What does neuroscience suggest about unexpected rewards? -
ANSWERS-Unexpected rewards generate more pleasure in the brain,
creating a stronger effect on reinforcing new behaviors.
What is considered the most powerful form of reinforcement? -
ANSWERS-Airtime, which refers to what gets discussed and prioritized
in meetings and communications.
How does airtime affect behaviors in an organization? - ANSWERS-
Airtime rewards behaviors equally, whether they are good or bad,
influencing what becomes a priority.
END OF
PAGE
3
, BUSINESS LATEST
RELATIONSHIP
MANAGEMENT
PROFESSIONAL (BRMP)
EXAM
What should be done with airtime related to undesired behaviors? -
ANSWERS-It is important to curtail the airtime that undesired behaviors
receive.
What is the goal of creating a culture of shared ownership in
organizations? - ANSWERS-To foster a team approach to
accomplishment and optimize value.
Who typically makes up the teams that share ownership in an
organization? - ANSWERS-Teams often consist of leaders from
functional areas, technology, finance, and people.
What does organizational clarity help drive? - ANSWERS-
Organizational clarity helps drive value and impacts the triple bottom
line.
END OF
PAGE
4
