CERTIFIED LATEST
BEHAVIORAL HEALTH
CASE MANAGER
(CBHCM) EXAM
A request has been made to send a minors mental health records to
another service provider. Who is authorized to make this request? -
ANSWERS-The minors legal guardian must authorize the release
Which of the following statements about clients right and grievances is
TRUE? - ANSWERS-The right to file a grievance is so important that
the process is the same regardless of state of employer
When developing an initial case management plan, what is the BEST
first step? - ANSWERS-Indentify how to help your client based on her
unique strengths , challenges and personal preferences.
You have been working with a client who is diagnosed with
schizophrenia. Although you completed a detained service plan with
him, he has abruptly disengaged from services. What is your BEST
response? - ANSWERS-Reach out to the client to re evaluate his service
plan to see if it meets his current needs
END OF
PAGE
1
, CERTIFIED LATEST
BEHAVIORAL HEALTH
CASE MANAGER
(CBHCM) EXAM
Which of the following services would require a formal referral in order
for a client to receive needed assistance? - ANSWERS-Inpatient
substance abuse treatment
What is the result, impact, or consequence of case management services
called? - ANSWERS-An outcome
You recently received a request from a client to backdate one of your
sessions so that he can use the information in their application for
disability benefits. What is the BEST response? - ANSWERS-Tell your
client you cannot backdate your session but will help him complete the
application
All of the following are client rights EXCEPT the right to - ANSWERS-
receive their entire case file at any time
Why is it CRITICAL that a case manager develop effective facilitation
and problem solving skills? - ANSWERS-Case manager needs these
END OF
PAGE
2
, CERTIFIED LATEST
BEHAVIORAL HEALTH
CASE MANAGER
(CBHCM) EXAM
skills to ensure their agenda and recommendations are heard and
incorporated into service plans
Why is it important to understand the impact of a clients culture on their
case management outcomes? - ANSWERS-Each clients unique cultural
background shapes their worldview, ways of coping, and attitudes
torwards help-seeking
What is the MOST IMPORTANT reason for the case manager to obtain
information from multiple sources - ANSWERS-To obtain holistic
review of their clients current situation
You are preparing for a case staffing that will require you to share views
on current services that may not be supported by all participants . What
should you come to this meeting ready to do? - ANSWERS-Use solution
focused language
Progress notes should - ANSWERS-focus on the clients progress or lack
of progress on service plan goals
END OF
PAGE
3
BEHAVIORAL HEALTH
CASE MANAGER
(CBHCM) EXAM
A request has been made to send a minors mental health records to
another service provider. Who is authorized to make this request? -
ANSWERS-The minors legal guardian must authorize the release
Which of the following statements about clients right and grievances is
TRUE? - ANSWERS-The right to file a grievance is so important that
the process is the same regardless of state of employer
When developing an initial case management plan, what is the BEST
first step? - ANSWERS-Indentify how to help your client based on her
unique strengths , challenges and personal preferences.
You have been working with a client who is diagnosed with
schizophrenia. Although you completed a detained service plan with
him, he has abruptly disengaged from services. What is your BEST
response? - ANSWERS-Reach out to the client to re evaluate his service
plan to see if it meets his current needs
END OF
PAGE
1
, CERTIFIED LATEST
BEHAVIORAL HEALTH
CASE MANAGER
(CBHCM) EXAM
Which of the following services would require a formal referral in order
for a client to receive needed assistance? - ANSWERS-Inpatient
substance abuse treatment
What is the result, impact, or consequence of case management services
called? - ANSWERS-An outcome
You recently received a request from a client to backdate one of your
sessions so that he can use the information in their application for
disability benefits. What is the BEST response? - ANSWERS-Tell your
client you cannot backdate your session but will help him complete the
application
All of the following are client rights EXCEPT the right to - ANSWERS-
receive their entire case file at any time
Why is it CRITICAL that a case manager develop effective facilitation
and problem solving skills? - ANSWERS-Case manager needs these
END OF
PAGE
2
, CERTIFIED LATEST
BEHAVIORAL HEALTH
CASE MANAGER
(CBHCM) EXAM
skills to ensure their agenda and recommendations are heard and
incorporated into service plans
Why is it important to understand the impact of a clients culture on their
case management outcomes? - ANSWERS-Each clients unique cultural
background shapes their worldview, ways of coping, and attitudes
torwards help-seeking
What is the MOST IMPORTANT reason for the case manager to obtain
information from multiple sources - ANSWERS-To obtain holistic
review of their clients current situation
You are preparing for a case staffing that will require you to share views
on current services that may not be supported by all participants . What
should you come to this meeting ready to do? - ANSWERS-Use solution
focused language
Progress notes should - ANSWERS-focus on the clients progress or lack
of progress on service plan goals
END OF
PAGE
3
