Performance Improvement (1 hr) JKO
Exam Question & Answers ( Latest
2026)
What tool is a statistical report that compares providers
on a number of variables? - CORRECT ANSWERS
✅Provider profile
In the matrix entitled Key Performance Improvement
Tools, which tool is used to generate a large number of
creative ideas to address a problem or opportunity? -
CORRECT ANSWERS ✅Group brainstorming
In the matrix entitled Shewhart (PDCA) Cycle: Overview
and Tools/Examples, which element is described as
analyzing data and determining what changes are
necessary to further refine and improve the process? -
CORRECT ANSWERS ✅Check
In the matrix entitled Customer Feedback Tools, which
assessment tool is used to obtain anonymous input from
a large number of people? - CORRECT ANSWERS
✅Surveys
What phase or step in the Shewhart cycle identifies other
areas for improvement? - CORRECT ANSWERS ✅Act
Exam Question & Answers ( Latest
2026)
What tool is a statistical report that compares providers
on a number of variables? - CORRECT ANSWERS
✅Provider profile
In the matrix entitled Key Performance Improvement
Tools, which tool is used to generate a large number of
creative ideas to address a problem or opportunity? -
CORRECT ANSWERS ✅Group brainstorming
In the matrix entitled Shewhart (PDCA) Cycle: Overview
and Tools/Examples, which element is described as
analyzing data and determining what changes are
necessary to further refine and improve the process? -
CORRECT ANSWERS ✅Check
In the matrix entitled Customer Feedback Tools, which
assessment tool is used to obtain anonymous input from
a large number of people? - CORRECT ANSWERS
✅Surveys
What phase or step in the Shewhart cycle identifies other
areas for improvement? - CORRECT ANSWERS ✅Act
