USPS Exam 421 Complete Study Guide -
Questions and Answers with 100%
Guaranteed Pass Score| Latest Update
Sales & Services Distribution Associate (SSDA)
Performs many of the same duties of an SSA; however, they also
support the back office distribution functions.
Lobby Assistant
Helps customers with package pick-ups identify mailing needs,
ensures customers complete required forms before they reach the
window, and answers customer questions.
Lead Sales & Services Associate (LSSA)
Maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. Provides
technical guidance to retail employees assigned to the unit, informing
them of changes or clarifications in policies, procedures, operations,
or regulations.
Postmaster/Manager
Business leaders and community anchors that make local contacts the
postal service needs to increase its share of the shipping market.
,You must have what ability when building customer relationships?
Ability to adapt
What is the first step in the G.I.S.T. sales process?
Greet
What skill do you need to build a comfortable rapport with
customers?
Ability to communicate
What is the second step in the G.I.S.T. sales process?
Inquire
What is especially important in today's competitive market when
dealing with a customer?
Their perception of you
,What locations do customers enter and recognize you as the Postal
Service?
Retail area
What is the third step in the G.I.S.T. sales process?
Suggest
What do you provide customers with when you develop positive
interactions with them?
Customer satisfaction
What is the fourth step in the G.I.S.T. sales process?
Thank
, What is removing merchandise, money, or coupons from
undeliverable bulk business mail considered?
Postal theft
Which product(s) offers a money back guarantee?
Priority Mail Express (PME)
Which product(s) includes tracking?
PME, PM, & GA
Which product(s) include $100 in insurance?
PME, PM, & GA
Which product(s) offers free packaging?
PME & PM
Questions and Answers with 100%
Guaranteed Pass Score| Latest Update
Sales & Services Distribution Associate (SSDA)
Performs many of the same duties of an SSA; however, they also
support the back office distribution functions.
Lobby Assistant
Helps customers with package pick-ups identify mailing needs,
ensures customers complete required forms before they reach the
window, and answers customer questions.
Lead Sales & Services Associate (LSSA)
Maintains a comprehensive working knowledge of regulations ruling
policy and procedures relating to all phases of retail services. Provides
technical guidance to retail employees assigned to the unit, informing
them of changes or clarifications in policies, procedures, operations,
or regulations.
Postmaster/Manager
Business leaders and community anchors that make local contacts the
postal service needs to increase its share of the shipping market.
,You must have what ability when building customer relationships?
Ability to adapt
What is the first step in the G.I.S.T. sales process?
Greet
What skill do you need to build a comfortable rapport with
customers?
Ability to communicate
What is the second step in the G.I.S.T. sales process?
Inquire
What is especially important in today's competitive market when
dealing with a customer?
Their perception of you
,What locations do customers enter and recognize you as the Postal
Service?
Retail area
What is the third step in the G.I.S.T. sales process?
Suggest
What do you provide customers with when you develop positive
interactions with them?
Customer satisfaction
What is the fourth step in the G.I.S.T. sales process?
Thank
, What is removing merchandise, money, or coupons from
undeliverable bulk business mail considered?
Postal theft
Which product(s) offers a money back guarantee?
Priority Mail Express (PME)
Which product(s) includes tracking?
PME, PM, & GA
Which product(s) include $100 in insurance?
PME, PM, & GA
Which product(s) offers free packaging?
PME & PM
