AMA 151 Chapter 10 & 11 Study Guide Exam
With Complete Solutions
scheduling - ANSWER Most providers of medical care find that efficient ________ of
appointments is one of the most important factors in the success of the practice.
appointment book, computer - ANSWER The two most common methods of
appointment scheduling are using an ______________ and ___________.
computer scheduling - ANSWER Advantages of ____________ are that more than one
person can access the system at one time and the information is available to all
operators.
wave scheduling - ANSWER Instead of scheduling patients at 20-minute intervals,
______________ places three patients in the office at the same time, and they are seen in
the order of their arrival.
automatic call routing - ANSWER A software system that answers phones automatically
and routes calls to staff after the caller responds to prompts; also used to call a large
number of patients to remind them of appointments or make announcements.
disruption - ANSWER An unexpected event that throws a plan into disorder; an
interruption that prevents a system or process from continuing as usual or as expected.
, established patients - ANSWER Patients who are returning to the office who have
previously been seen by the physician.
expediency - ANSWER A means of achieving a particular end, as in a situation requiring
haste or caution.
integral - ANSWER Essential; being an indispensable part of a whole.
interaction - ANSWER A two-way communication; mutual or reciprocal action or
influence.
intermittent - ANSWER Coming and going at intervals; not continuous.
interval - ANSWER Space of time between events.
matrix - ANSWER Something in which a thing originates, develops, take shape, or is
contained; a base on which to build.
no-show - ANSWER A person who fails to keep an appointment without giving advance
notice.
preauthorization - ANSWER A process required by some insurance carriers in which the
provider obtains permission to perform certain procedures or services or refers a patient
to a specialist.
With Complete Solutions
scheduling - ANSWER Most providers of medical care find that efficient ________ of
appointments is one of the most important factors in the success of the practice.
appointment book, computer - ANSWER The two most common methods of
appointment scheduling are using an ______________ and ___________.
computer scheduling - ANSWER Advantages of ____________ are that more than one
person can access the system at one time and the information is available to all
operators.
wave scheduling - ANSWER Instead of scheduling patients at 20-minute intervals,
______________ places three patients in the office at the same time, and they are seen in
the order of their arrival.
automatic call routing - ANSWER A software system that answers phones automatically
and routes calls to staff after the caller responds to prompts; also used to call a large
number of patients to remind them of appointments or make announcements.
disruption - ANSWER An unexpected event that throws a plan into disorder; an
interruption that prevents a system or process from continuing as usual or as expected.
, established patients - ANSWER Patients who are returning to the office who have
previously been seen by the physician.
expediency - ANSWER A means of achieving a particular end, as in a situation requiring
haste or caution.
integral - ANSWER Essential; being an indispensable part of a whole.
interaction - ANSWER A two-way communication; mutual or reciprocal action or
influence.
intermittent - ANSWER Coming and going at intervals; not continuous.
interval - ANSWER Space of time between events.
matrix - ANSWER Something in which a thing originates, develops, take shape, or is
contained; a base on which to build.
no-show - ANSWER A person who fails to keep an appointment without giving advance
notice.
preauthorization - ANSWER A process required by some insurance carriers in which the
provider obtains permission to perform certain procedures or services or refers a patient
to a specialist.
