CHAPTER 40 HYGIENE POTTER ET AL
FUNDAMENTALS OF NURSING 9TH EDITION
2026 COMPLETE Q&A
◉ Define the therapeutic communication technique of:
Reflection Answer: Summarizing a concise review of key aspects of
interaction. Especially helpful in termination phase
◉ Other techniques of therapeutic communication are: Answer:
Sharing empathy
Sharing hope
Use of Touch
Sharing feelings
Self-Disclosure
Confrontation (with sensitivity after trust is established)
◉ What physical and emotional factors must a nurse assess through
communication? Answer: Developmental -
age, physiological status (pain, hunger, weakness)
Socioculture
,Language
Gender
◉ How can you communicate with non-english speaking patient?
Answer: Translator or translator phone
◉ What are some non-theraputic communication characteristics?
Answer: Inattentive listening
use of medical jargon
Sympathy
Arguing
Being defensive
◉ How does the nurse demonstrate caring in communication?
Answer: Become sensitive to self & others
Promote and accept expression of pos & neg feelings
Develop helping trust relationships
Instill faith & hope
,Promote interpersonal teaching & learning
Provide supportive environment
Assist with gratification of human needs
Allow for spiritual expression
◉ What are the Zones of Touch? Answer: Social zone
Consent zone
Vulnerable zone
Intimate zone
◉ Social zone of touch is Answer: Hands, arms, shoulders, back
Permission not needed
◉ Consent zone of touch is Answer: Mouth, wrists, feet
, Permission needed
◉ Vulnerable zone of touch is Answer: Face, neck, front of body
Special care needed
◉ Intimate zone of touch is Answer: Genitalia, rectum
Great sensitivity needed
◉ Zones of Personal Space Answer: Intimate - 0-18"
Personal - 18" - 4'
Social - 4 -12 ft
Public - > 12 ft
◉ What is Intimate zone of personal space? Answer: Holding crying
infant
FUNDAMENTALS OF NURSING 9TH EDITION
2026 COMPLETE Q&A
◉ Define the therapeutic communication technique of:
Reflection Answer: Summarizing a concise review of key aspects of
interaction. Especially helpful in termination phase
◉ Other techniques of therapeutic communication are: Answer:
Sharing empathy
Sharing hope
Use of Touch
Sharing feelings
Self-Disclosure
Confrontation (with sensitivity after trust is established)
◉ What physical and emotional factors must a nurse assess through
communication? Answer: Developmental -
age, physiological status (pain, hunger, weakness)
Socioculture
,Language
Gender
◉ How can you communicate with non-english speaking patient?
Answer: Translator or translator phone
◉ What are some non-theraputic communication characteristics?
Answer: Inattentive listening
use of medical jargon
Sympathy
Arguing
Being defensive
◉ How does the nurse demonstrate caring in communication?
Answer: Become sensitive to self & others
Promote and accept expression of pos & neg feelings
Develop helping trust relationships
Instill faith & hope
,Promote interpersonal teaching & learning
Provide supportive environment
Assist with gratification of human needs
Allow for spiritual expression
◉ What are the Zones of Touch? Answer: Social zone
Consent zone
Vulnerable zone
Intimate zone
◉ Social zone of touch is Answer: Hands, arms, shoulders, back
Permission not needed
◉ Consent zone of touch is Answer: Mouth, wrists, feet
, Permission needed
◉ Vulnerable zone of touch is Answer: Face, neck, front of body
Special care needed
◉ Intimate zone of touch is Answer: Genitalia, rectum
Great sensitivity needed
◉ Zones of Personal Space Answer: Intimate - 0-18"
Personal - 18" - 4'
Social - 4 -12 ft
Public - > 12 ft
◉ What is Intimate zone of personal space? Answer: Holding crying
infant
