OB Guzman exam 1 questions n
answers graded A+ 2025/2026
benefits of people centered practices - ANS ✔✔they are associated with much higher profits
and lower employee turnover
7 people centered practices - ANS ✔✔1. Job security
2. Careful hiring
3. Power to the people
4. Generous pay for performance
5. Lots of training
6. Less emphasis on status
7. Trust building
importance of job security - ANS ✔✔to eliminate fear of layoffs
importance of careful hiring - ANS ✔✔emphasizing a good fit with company culture
how to emphasize power to the people - ANS ✔✔via decentralization and self managed teams
importance of less emphasis on status - ANS ✔✔to build a "we" feeling
how to build trust - ANS ✔✔through the sharing of critical information
, organizational behavior - ANS ✔✔an interdisciplinary field dedicated to better understanding of
managing people at work. deals with how people act and react in orgnizations
three basic levels of analysis in OB - ANS ✔✔individual, group, organizational
Edward E. Lawer the third - ANS ✔✔created the "virtuous career spiral to illustrate how OB
related skills point you toward career success
the human relations movement - ANS ✔✔proposed that better human relations could increase
worker productivity. "a satisfied employee is a hardworking employee"
McGregor's Theory X - ANS ✔✔assumes people dislike work, require close direction, and people
prefer to be directed and avoid responsibility
McGregor's Theory Y - ANS ✔✔- work is seen as a natural activity, like play or rest
- given objectives, people can be very self-directed
- people become committed to objectives with some reward
- most people are ambitious and can accept (and seek out) responsibility
- typical member of general population has imagination, ingenuity, and creativity
the Deming Legacy - ANS ✔✔training in statistical process control techniques and teamwork,
helpful leadership, elimination of free, continuous process improvements, teamwork,
elimination of barriers
Total Quality Management (TQM) - ANS ✔✔a management philosophy that focuses on
satisfying customers through empowering employees to be an active part of continuous quality
improvement
four common TQM principles - ANS ✔✔1. do it right the first time
answers graded A+ 2025/2026
benefits of people centered practices - ANS ✔✔they are associated with much higher profits
and lower employee turnover
7 people centered practices - ANS ✔✔1. Job security
2. Careful hiring
3. Power to the people
4. Generous pay for performance
5. Lots of training
6. Less emphasis on status
7. Trust building
importance of job security - ANS ✔✔to eliminate fear of layoffs
importance of careful hiring - ANS ✔✔emphasizing a good fit with company culture
how to emphasize power to the people - ANS ✔✔via decentralization and self managed teams
importance of less emphasis on status - ANS ✔✔to build a "we" feeling
how to build trust - ANS ✔✔through the sharing of critical information
, organizational behavior - ANS ✔✔an interdisciplinary field dedicated to better understanding of
managing people at work. deals with how people act and react in orgnizations
three basic levels of analysis in OB - ANS ✔✔individual, group, organizational
Edward E. Lawer the third - ANS ✔✔created the "virtuous career spiral to illustrate how OB
related skills point you toward career success
the human relations movement - ANS ✔✔proposed that better human relations could increase
worker productivity. "a satisfied employee is a hardworking employee"
McGregor's Theory X - ANS ✔✔assumes people dislike work, require close direction, and people
prefer to be directed and avoid responsibility
McGregor's Theory Y - ANS ✔✔- work is seen as a natural activity, like play or rest
- given objectives, people can be very self-directed
- people become committed to objectives with some reward
- most people are ambitious and can accept (and seek out) responsibility
- typical member of general population has imagination, ingenuity, and creativity
the Deming Legacy - ANS ✔✔training in statistical process control techniques and teamwork,
helpful leadership, elimination of free, continuous process improvements, teamwork,
elimination of barriers
Total Quality Management (TQM) - ANS ✔✔a management philosophy that focuses on
satisfying customers through empowering employees to be an active part of continuous quality
improvement
four common TQM principles - ANS ✔✔1. do it right the first time
